I purchased this software to use for editing my new DJi osmo 4k camcorder, it only can see the audio and says it doesn't recognise MP4 File (.MP4), is there a setting I need to change, or is there a download available, thanks
@Kevin-Spalding .... Vegas Movie Studio Platinum 17 was the last of the Vegas Movie Studio product line, that line being discontinued some years ago.
If you are considering Movie Studio 2025, please be aware that it is a completely different editor released by MAGIX with unfortunately an all too similar name to the former Vegas product. To see if it is right for you, download a trial version and test it out for yourself before buying.
@set Probably best @Dexcon answers that as he's done it.
Would you believe that I haven't done that sort of transcode in either HandBrake or Shutter Encoder - those two transcoders have been recommended dozens upon dozens of times over the years by many on the forum for overcoming HEVC problem situations. I've not experienced the problem of HEVC video not appearing in Vegas Pro (any recent version) so I've easily been able to transcode HEVC to AVC in Vegas Pro or sometimes in another well known NLE. Something that the OP can't do in MSP17 because there's no image.
Hopefully, others on the forum can help with the best transcoder settings for those transcoders.
You can try some of the tutorials by Derek Moran (Dr. Zen), from his site: Movie Studio Zen. Here is a link to his "other software" tutorials, with one of the first showing is how to use HandBrake. If you search his forum site, he also recently posted a slightly newer updating of using Handbrake to a member on that forum. Hope this helps.