Impossible de télécharger Vegas Pro 22

Victor-Gamain wrote on 11/26/2024, 12:37 AM

Bonjour,

je vous contacte en urgence car je rencontre un très gros problème avec Vegas, j'ai eu hier une erreur lors du lancement du logiciel qui refusait de s'ouvrir avec un code d'erreur : -59 cela nécessitait de re-télécharger vegas ce que j'ai essayé de faire mais après avoir tout essayé pour le télécharger a nouveau le lanceur se bloque toujours au même endroit me disant que la source d'installation pour ce produit n'est pas disponible. Vérifiez que la source existe et que vous y avez accès. (1612)

Dossier : C:\Users\Victor\AppData\Local\Temp\mgxzfez4ils\product\Vegas_Pro_22_setup_x64.ms_

The path

'C:\Users\Victor\AppData\Local\Temp\mgx3n5m80ne\product\VEGAS_PRO_22_setup_x64.ms_'cannot be found. Verify that you have acces to this location and try again, or try to find the installation package 'VEGAS_PRO_22_setup_x64.ms_' in a folder from witch you can install the product VEGAS Pro 22.0.

impossible de le trouver en ayant fait le cheminement plusieurs fois ce dossier n'apparaît nulle part et cela m'empêche complètement de télécharger le logiciel et impossible de lui demander de s'installer sur un autre disque il n'y a rien à faire.

j'ai besoin d'une solution car je viens de dépenser 200euros dans un logiciel que je ne peux pas utiliser et franchement je suis dégouté en plus mon windows 10 est fraîchement réinstallé pour l'occasion et être sûr que le PC soit bien sain. mon SSD a 1000 fois la place d'installer le logiciel, mon PC fonctionne parfaitement ( RTX 3080 EVGA / I5 12600KF / 32Go RAM 3600Mhz DDR4 / Z690 Gigabyte U4 ) s'il vous plait aidez moi a trouver rapidement une solution j'ai vraiment besoin d'utiliser Vegas rapidement !

Cordialement Victor.

Comments

Dexcon wrote on 11/26/2024, 1:12 AM

From Google Translate:

Hello,

I am contacting you urgently because I am having a very big problem with Vegas, I had an error yesterday when launching the software that refused to open with an error code: -59 this required re-downloading vegas which I tried to do but after trying everything to download it again the launcher always hangs in the same place telling me that the installation source for this product is not available. Check that the source exists and that you have access to it. (1612)

Folder: C:\Users\Victor\AppData\Local\Temp\mgxzfez4ils\product\Vegas_Pro_22_setup_x64.ms_

The path

'C:\Users\Victor\AppData\Local\Temp\mgx3n5m80ne\product\VEGAS_PRO_22_setup_x64.ms_'cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'VEGAS_PRO_22_setup_x64.ms_' in a folder from witch you can install the product VEGAS Pro 22.0.

impossible to find it having done the path several times this folder does not appear anywhere and this completely prevents me from downloading the software and impossible to ask it to install on another disk there is nothing to do.

I need a solution because I have just spent 200 euros on software that I cannot use and frankly I am disgusted in addition my windows 10 is freshly reinstalled for the occasion and to be sure that the PC is healthy. my SSD has 1000 times the space to install the software, my PC works perfectly (RTX 3080 EVGA / I5 12600KF / 32GB RAM 3600Mhz DDR4 / Z690 Gigabyte U4) please help me find a solution quickly I really need to use Vegas quickly!

Kind regards Victor.

Re error code 59, Vegas Support Help advises at https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-59-16xx-and-account-already-exists--537/

Troubleshooting Error: -59,16xx and "Account already exists"

7/18/2023

Products

.VEGAS Pro

.VEGAS Movie Studio

Topic

.Technical problems / Error messages

In order to eliminate one or more of the issues mentioned above, please apply the following steps.
Please uninstall the software using the Control Panel:

Find your program and proceed with the uninstallation process.

Please delete the remaining program folders under the following paths:

C:\ProgramData\MAGIX\[Software_Name]
C:\Users\*Username*\AppData\Roaming\MAGIX\[Software_Name]

Should you not be able to see the "AppData" folder, you will have to change the respective setting.
To do so, go to "Folder options" in the Control Panel and activate the option "Show hidden files, folders and drives" under "View"/ "Hidden files and folders".

Then reinstall the program using the download version.
You can find the installer in your Service Center account at www.magix.com.

Start the program after successful installation.
If the activation dialog does not appear at the first program start, select Help > Register Online.

If the above doesn't work, you'll need to contact Vegas Support via the 'Contact Support' button at the bottom of the following webpage: https://www.vegascreativesoftware.info/us/support/vegas-pro--1/

Please note that this forum is a user peer-to-peer forum and is not an avenue to the Vegas Support team. Nevertheless, a forum member may have other suggestions to help you.