Steve_Rhoden wrote on 5/29/2023, 12:36 PM

Disable all anti-virus or protection software you may have installed on your system. Restart and give the Vegas installer another go.

neath wrote on 5/29/2023, 4:50 PM

Tried it, disabled all my antivirus and firewall but still getting the same error.

Steve_Rhoden wrote on 5/29/2023, 4:57 PM

Download and install this fresh link and see if it makes a difference:

neath wrote on 5/30/2023, 6:51 AM

That worked! Thank you.

neath wrote on 5/30/2023, 7:16 AM

Download and install this fresh link and see if it makes a difference:

Wait- I spoke too soon. I got further than before and was able to install the software. However, when I was trying to register my product I kept seeing this:

"An online connection could not be established. Please make sure that your computer is correctly connected to the Internet. A firewall may also be blocking access." I disabled my firewall completely, restarted my PC and tried again and got the same error. Also tried the "Reset your internet settings" button below but it didn't help.

neath wrote on 5/30/2023, 8:14 AM

I activated the free trial and was able to get into the application that way no problem. However, it seems my serial number is not working- I get the above error any time I try to activate my code.


Dexcon wrote on 5/30/2023, 8:26 AM

Try going to your MAGIX My Account / My Products and double-checking the serial number. And make sure that you are using the exact same email address in the registration/activation process that you used to purchase Vegas Pro.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 12TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

neath wrote on 5/30/2023, 9:38 AM

The serial number is the exact same as what it says in My Products and the email address is correct. I've checked both multiple times /:

j-v wrote on 5/30/2023, 10:12 AM

In Windows account you have to be the adminestrator on this machine and after that start the program "as adminestrator"

met vriendelijke groet

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
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