Lets give resolving the "flash frame" issue another shot.


craftech wrote on 4/18/2006, 5:42 AM
I received a reply from the Tech Support Team, but I am not sure I submitted it to the right people.

When I made the discovery regarding the audio interface possibly being at the root of the flash frame problem all along, John Meyer suggested the following:


You ought to send your discovery/workaround to Sony via the tech support button at the top of this page, if you haven't done so already. I know they are keen on fixing this once and for all.
I replied:
Even though there was no real category for this type of submission I did get a reference number. All I did was to submit a link to this thread with a short explanation as to why.

This was the response from Sony that I received:

Response (Nate P.) - 04/17/2006 05:40 PM

Thanks for writing.

Is there a previous incident tied to this question? I do not have any other emails from you connected to this question. If you could provide me with some more information I will be able to trouble shoot your issue.

I hope this information is helpful.You can either update this incident or give us a call to further discuss your questions. We are available from 9 AM to 11:30 AM and 12:30 PM to 5 PM Central Time, Monday-Friday: 1-800-577-6642.


Nate P.
Technical Support
Did I submit it to the wrong department?

I wasn't sending them a "personal" issue to be resolved. It was more of a finding I made. The FIRST, to my knowledge, that anyone could reproduce consistently regarding "flash frames".

What is the mechanism to let them know that? There isn't one in the tech support selection list above for one to do that.
Or perhaps I didn't spell it out clearly enough? The title of my submission was, "I may have solved the flash frames problem".


filmy wrote on 4/18/2006, 7:26 AM
I just wanted to chime in with some info on my end - this is in reguards to vegas 4 - never had a Turtle Beach audio card. On two different systems have had the black frame issue, and they were two different systems. One has an NVidia card, the other ATI. One is a PII and the other is a P4. One has hyperethreading and one doesn't. And so on.

The audio connection might be a good one though because i can't say as I have ever tried to repro the black frame, or gotten one, with no audio. I don't usually work without audio. But having said this at some point in the past i thought I had figured out how to repor the issue and posted and got asked for the *exact* steps and I listed them. After that there was nothing but silence again. The steps I used to repro it over and over again involved taking a gropup of clips and droping them onto the timeline together. I do not recall if these clips had audio or not but that could be part of this issue for sure. How many threads have we had about the video and audio being off when you zoom into the timeline?
JJKizak wrote on 4/18/2006, 8:29 AM
The next time anyone gets a flash frame left click drag it out to see if it is a lost clip compressed to oblivion, kind of like what happens to matter entering a black hole.

craftech wrote on 4/18/2006, 9:16 AM
How many threads have we had about the video and audio being off when you zoom into the timeline?
You are absolutely right. Lots of threads and it was not always attributable to Quantizing to Frames.

The "black hole" analogy was priceless.