Magix upgrade popup whitescreens/crashes V16

kplo wrote on 9/9/2023, 11:55 PM

Hi All,

Quick BG: Seems that a Win 7 (Yes, I'm still using it) update caused V16 to crash when using any render opened and worked until render time. I uninstalled/re-installed and re-registered with Magix.

PROBLEM: When Vegas loads, a popup for an upgrade to V21 appears and whitescreens then crashes Vegas. I was able to hit the "X" close button a couple of times, and was able to proceed as normal, but it mostly crashes first. I disconnected my PC from the Internet and it launched normally. BUT I shouldn't have to do that! There appears to be a check box at the bottom of the popup, but it is greyed out.

Please: Does anyone know which specific file in the program files folder Magix snuck into the install, so that I can delete it ? Been using Vegas since V4 and have never seen this kind of nonsense.

Any help would really be appreciated.

PS: Please don't ask for computer specs, media info, etc. They are not the problem as old V13 and V18 (Humble bundle just like V16) work fine. The issue only happened when I had to re-register online.







john_dennis wrote on 9/10/2023, 12:21 AM


Have you unchecked "Use Newsfeed..."?

Also, read through this...

Last changed by john_dennis on 9/10/2023, 12:25 AM, changed a total of 1 times.

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: ASUS ProArt 31.5" 1440p HDR10 Monitor PA328QV
O/S: Windows 10 Pro 10.0.19045 Build 19045
Camera: Sony RX10 Model IV

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kplo wrote on 9/10/2023, 1:18 AM

Thank you John! That was it. I generally re-check prefs if I change something...this one slipped by me. I made sure it was unchecked in V18 as well.