More crashing from Vegas Pro

Jon-W wrote on 5/8/2024, 3:48 PM

Hello I have just had endless issues with Vegas Pro and now it keeps crashing when I open an existing project or start a new project and try and import media of a large file size.

This it the error message below, but I can't find anything about it online and haven't heard back from Vegas Support after I emailed them on the 2nd. Can anyone here please help as I have not been able to do any editing since then.

Thank you.

Problem Description

Application Name: VEGAS Pro

Application Version: Version 20.0 (Build 411)

Problem: Unmanaged Exception (0xccccfffe)

Fault Module: C:\WINDOWS\System32\KERNELBASE.dll

Fault Address: 0x00007FFCDF31543C

Fault Offset: 0x000000000006543C

Fault Process Details

Process Path: C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Process Version: Version 20.0 (Build 411)

Process Description: VEGAS Pro

Process Image Date: 2023-06-12 (Mon Jun 12) 19:23:12

Comments

Jon-W wrote on 5/8/2024, 4:11 PM

I have just done a reset of Vegas and that is not working either.

Jon-W wrote on 5/8/2024, 4:15 PM

I was sent the following instructions prior to this from the helpdesk about occasional crashing and they said:

The crash is occurring within the igdrclneo64.dll. This is the OpenCL component of the NVidia driver. Doing some research, it appears this component has been quite problematic as of late.

It is potentially a conflict with intel driver support.

Please see these links for potential solutions:
https://www.vegascreativesoftware.info/us/forum/help-cannot-open-vegas-pro-14-edit-unmanaged-exception-0xc0000005--111080/
https://forums.geforce.com/default/topic/1040942/faulting-module-name-igdrclneo64-dll/?offset=9

You can also try uninstalled both NVidia and Intel drivers with DDU, then disabled Intel graphics in the bios. You can find DDU here: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reinstalled the NVidia graphics drivers, but manually, via the device manager, letting it pick the minimal drivers files from the folder.

These instructions are not very clear to me as I don't know a lot about drivers, so can anyone please give me an easier breakdown of what I should be doing with all these instructions on drivers please?

I have no idea if this now constant crashing is related to this or something new though.

I would really appreciate anyone's help.

I really never had any idea just what a headache buying Vegas Pro would bring me!

Thank you,

Jon

andyrpsmith wrote on 5/9/2024, 7:30 AM

Jon C:\WINDOWS\System32\KERNELBASE.dll errors are really difficult to problem solve as they are conflicts with the program trying to interact with windows system. OpenCL and Cuda are the language GPU's use to interact with windows. CUDA is unique to NVIDIA, while OpenCL is an older universal protocol. to problem solve your issue it would help the experts here to know all about your system and media being used.

andyrpsmith wrote on 5/9/2024, 7:45 AM

Looking on line on this problem it is likely to occur if your GPU does not meet the min specs for Vegas, what is your GPU? OK looking at your sig it is the onboard GPU on your AMD processor?

andyrpsmith wrote on 5/9/2024, 7:56 AM

I think your system could do with at least 32GB ram and better graphics. Can your laptop accommodate a GPU card? You could open this file to see what Vegas finds when assessing the compatibility of your GPU
C:\Users\username\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

RogerS wrote on 5/9/2024, 8:20 AM

Jon, is your only GPU the Radeon Graphics one? I don't know why support is saying Intel when you have an AMD CPU with iGPU. Because they are saying NVIDIA I also assume you have an NVIDIA GPU but it's not in your signature.

I'd just start with a DDU uninstall and then regular install of the current NVIDIA Studio driver and latest AMD Radeon Graphics driver. See if it helps.

Jon-W wrote on 5/9/2024, 8:39 AM

I think your system could do with at least 32GB ram and better graphics. Can your laptop accommodate a GPU card? You could open this file to see what Vegas finds when assessing the compatibility of your GPU
C:\Users\username\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

Thank you. This is what the log says:

INFO 2024-05-09 01:36:59 *** Start of GPU-accelerated video processing log ***
INFO 2024-05-09 01:36:59 VEGAS Pro 20.0
INFO 2024-05-09 01:36:59 Version 20.0 (Build 411)
INFO 2024-05-09 01:36:59
INFO 2024-05-09 01:36:59 OpenGL_Initialize
INFO 2024-05-09 01:36:59 DC: 0000000044010841
INFO 2024-05-09 01:36:59 GLC: 0000000000010000
INFO 2024-05-09 01:36:59 GL 10-bit Available: FALSE
INFO 2024-05-09 01:36:59 GL 10-bit Pixel Format Index: 0
INFO 2024-05-09 01:36:59 GL_VENDOR: ATI Technologies Inc.
INFO 2024-05-09 01:36:59 GL_RENDERER: AMD Radeon(TM) Graphics
INFO 2024-05-09 01:36:59 GL_VERSION: 4.6.0 Compatibility Profile Context 23.19.10.03.240216
INFO 2024-05-09 01:36:59 GLEW Init OK
INFO 2024-05-09 01:36:59
INFO 2024-05-09 01:36:59 OpenCL_Initialize
INFO 2024-05-09 01:36:59 Platforms: exception encountered, the GPU driver may need to be updated; status=-1001
INFO 2024-05-09 01:36:59 Platforms: 0
INFO 2024-05-09 01:36:59 DX12_HDR_Initialize
INFO 2024-05-09 01:36:59 DX12 HDR Available: FALSE
INFO 2024-05-09 01:36:59

Jon-W wrote on 5/9/2024, 8:42 AM

I think your system could do with at least 32GB ram and better graphics. Can your laptop accommodate a GPU card? You could open this file to see what Vegas finds when assessing the compatibility of your GPU
C:\Users\username\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

I have had it on my PC for a year and this has only just started happening. It is really frustrating as I can't edit anything at all now and not sure what has changed.

Jon-W wrote on 5/9/2024, 8:44 AM

Jon, is your only GPU the Radeon Graphics one? I don't know why support is saying Intel when you have an AMD CPU with iGPU. Because they are saying NVIDIA I also assume you have an NVIDIA GPU but it's not in your signature.

I'd just start with a DDU uninstall and then regular install of the current NVIDIA Studio driver and latest AMD Radeon Graphics driver. See if it helps.

Can you please help me with this. I have no idea what I am doing with all the DDU uninstall and the process. I did download a DDU and it says to start in safe mode. Is there anywhere that I can get really clear and simple guide?

Jon-W wrote on 5/9/2024, 8:46 AM

This is what DDU is saying I have:

Jon-W wrote on 5/9/2024, 8:47 AM

Thanks very much to you both for commenting and your help here.

RogerS wrote on 5/9/2024, 8:52 AM

"the GPU driver may need to be updated" seems like a good hint.

I did a search for driver updates for your CPU and it gave me this page: https://www.amd.com/en/support/download/drivers.html

Start there?

Jon-W wrote on 5/9/2024, 8:52 AM

I think your system could do with at least 32GB ram and better graphics. Can your laptop accommodate a GPU card? You could open this file to see what Vegas finds when assessing the compatibility of your GPU
C:\Users\username\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

Thank you. This is what the log says:

INFO 2024-05-09 01:36:59 *** Start of GPU-accelerated video processing log ***
INFO 2024-05-09 01:36:59 VEGAS Pro 20.0
INFO 2024-05-09 01:36:59 Version 20.0 (Build 411)
INFO 2024-05-09 01:36:59
INFO 2024-05-09 01:36:59 OpenGL_Initialize
INFO 2024-05-09 01:36:59 DC: 0000000044010841
INFO 2024-05-09 01:36:59 GLC: 0000000000010000
INFO 2024-05-09 01:36:59 GL 10-bit Available: FALSE
INFO 2024-05-09 01:36:59 GL 10-bit Pixel Format Index: 0
INFO 2024-05-09 01:36:59 GL_VENDOR: ATI Technologies Inc.
INFO 2024-05-09 01:36:59 GL_RENDERER: AMD Radeon(TM) Graphics
INFO 2024-05-09 01:36:59 GL_VERSION: 4.6.0 Compatibility Profile Context 23.19.10.03.240216
INFO 2024-05-09 01:36:59 GLEW Init OK
INFO 2024-05-09 01:36:59
INFO 2024-05-09 01:36:59 OpenCL_Initialize
INFO 2024-05-09 01:36:59 Platforms: exception encountered, the GPU driver may need to be updated; status=-1001
INFO 2024-05-09 01:36:59 Platforms: 0
INFO 2024-05-09 01:36:59 DX12_HDR_Initialize
INFO 2024-05-09 01:36:59 DX12 HDR Available: FALSE
INFO 2024-05-09 01:36:59

Also it is saying this:

INFO 2024-05-09 01:36:59 Platforms: exception encountered, the GPU driver may need to be updated; status=-1001

However my GPU acceleration of video processing has long been turned off and still is.

RogerS wrote on 5/9/2024, 8:53 AM

In DDU select device type and delete anything AMD driver related. Download the new driver and install it. Don't worry about safe mode unless this fails.

Jon-W wrote on 5/9/2024, 8:53 AM

"the GPU driver may need to be updated" seems like a good hint.

I did a search for driver updates for your CPU and it gave me this page: https://www.amd.com/en/support/download/drivers.html

Start there?

Thank you. Think our comments crossed paths.

Will this still be a problem if GPU is turned off? But yes will start there!

RogerS wrote on 5/9/2024, 8:54 AM

VEGAS uses the GPU in more places than just preferences/ video. Your iGPU is supported so try to get it to work if you want to use VEGAS.

Jon-W wrote on 5/9/2024, 9:32 AM

VEGAS PRO IS NOW WORKING!!!!

Thanks so much for all the help.

Really, thank you!

RogerS wrote on 5/9/2024, 9:41 AM

Was it only the driver update that fixed it?

So glad to hear you can edit again!

Jon-W wrote on 5/9/2024, 9:50 AM

Was it only the driver update that fixed it?

So glad to hear you can edit again!

I did the DDU thing to remove AMD and then used that link to reinstall AMD and Vegas worked.

Let's see how it goes!

I have uninstalled and reinstalled AMD before at some point, so now idea if it will have problems again in future.

But for now, thank goodness!!!