New computer does not recognize video for editing

Wendo-Wen wrote on 4/28/2022, 12:07 PM

Hello I have a Vegas 14 platinum. Really happy for many years. Just Bought a new computer Window 11. Was able to load it to new computer. Then Loaded my videos in VLC files . But When I tried to do video editing. Was not able to do it. Error note: " AN ERROE OCCURRED WHILE OPENING FILE. THE FILE IS AN UNSUPPORTED FORMATE." What do I need to do to correct this? Thank.

Comments

Gid wrote on 4/28/2022, 12:12 PM

@Wendo-Wen Hi you need to provide as much info as possible that is asked for in this link https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Esp MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

Vegas Pro 19 (Latest build), HitFilm Pro,  
Boris Continuum, Sapphire, Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, Optics,
TurboCAD Platinum 2021
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(Windows & programs on one, temp project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 mounted Fans
2 x Seagate IronWolf 12TB NAS Hard Drives for file storage.

I'm 53, I've been a UK joiner for 37yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G
 

Wendo-Wen wrote on 4/28/2022, 5:06 PM

Thanks Gid

Wendo-Wen wrote on 4/28/2022, 10:47 PM

Got it fixed by update from magix. Thanks