New computer does not recognize video for editing

Wendo-Wen wrote on 4/28/2022, 12:07 PM

Hello I have a Vegas 14 platinum. Really happy for many years. Just Bought a new computer Window 11. Was able to load it to new computer. Then Loaded my videos in VLC files . But When I tried to do video editing. Was not able to do it. Error note: " AN ERROE OCCURRED WHILE OPENING FILE. THE FILE IS AN UNSUPPORTED FORMATE." What do I need to do to correct this? Thank.


Gid wrote on 4/28/2022, 12:12 PM

@Wendo-Wen Hi you need to provide as much info as possible that is asked for in this link

Esp MediaInfo, download it, it's free
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

Vegas Pro 19 (Latest build), HitFilm Pro,  
Boris Continuum, Sapphire, Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, Optics,
TurboCAD Platinum 2021
Desktop PC Microsoft Windows 10 Pro - 64-Bit
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(Windows & programs on one, temp project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 mounted Fans
2 x Seagate IronWolf 12TB NAS Hard Drives for file storage.

I'm 53, I've been a UK joiner for 37yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G

Wendo-Wen wrote on 4/28/2022, 5:06 PM

Thanks Gid

Wendo-Wen wrote on 4/28/2022, 10:47 PM

Got it fixed by update from magix. Thanks