New Vegas pro installation not working

Salim wrote on 12/30/2025, 11:00 AM

I have purchased Vegas Pro software and after installation process I get an error message saying "Software stopped working"

Comments

Reyfox wrote on 12/30/2025, 3:54 PM

@Salim read this POST and provide the information from "B" and "C". All of it if you want help. No generalities such as "I have an i7 and Nvidia, etc.". Computer specifics like in my Signature below.

What version and build of Vegas Pro?

Salim wrote on 12/31/2025, 10:19 AM

Vegas Pro Suite 23

Windows 11 Home
Version   25H2
Processor   Intel(R) Core Ultra 9 275HX (2.70 GHz)
Installed RAM   32.0 GB
System type   64-bit operating system, x64-based processor

Graphics card NVIDIA GeForce RTX 5070

Linked with Samsung S24 Ultra which I use to capture pictures & videos

jetdv wrote on 12/31/2025, 3:52 PM

@Salim check the "Show problem details" box and then post those details. Otherwise, this dialog is useless for diagnosis purposes.

Salim wrote on 1/1/2026, 12:30 PM

Problem Description

Application Name: VEGAS Pro

Application Version: Version 23.0 (Build 302)

Problem: Unmanaged Exception (0x0000005)

Fault Module: C:\Windows\SYSTEM32\ntdll.dll

Fault Address: 0x00007FFAED59C1FE

Fault Offset: 0x00000000001C1FE

Fault Process Details

Process Path: C:\Program Files\VEGAS\VEGAS Pro 23.0\vegas230.exe

Reyfox wrote on 1/1/2026, 3:57 PM

Well, that is a Windows system error and has nothing to do with Vegas. Some have had to install C++ Distribution.

Do a forum search for ntdll.dll and you will see you are not alone.

bvideo wrote on 1/1/2026, 4:29 PM

@Salim Is it possible that this applies to you?

https://www.vegascreativesoftware.info/us/forum/warning-ms-vc-14-50-v145-kill-vegas-permanently--150332/

Salim wrote on 1/2/2026, 2:10 PM

I installed Visual Studio 2026 and it solved my problem. Vegas Pro has started smoothly