@Omar123, I'm not sure exactly what you mean. I checked with our Tech Support guys. They say you submitted a ticket on March 17. They responded to your ticket on March 18.
It seems that you have not provided the detail they need to help you. Responses such as "Didn't work" and "please find a solution to my issue" don't help them get to the bottom of your problem. They need as much detail as you can give to the questions they ask. Even if they ask questions that to you seem unimportant, they have good reasons to ask them.
They want to help. They are ready to help. Please work together closely with them and provide the information they need.
You might also explain your problem here on the forums. There are many very talented users here who also would like to help if they can.
I think getting good positive results from the help desk is possibly a kind of roll of the dice result kind of thing depending on who reads your first initial email. I had an issue last month and it was solved. The same issue has happened again this month and it seems that everyone is scratching their heads this time as it has been languishing for 8 days now even though I clearly spelled out the issue and told them who at Magix solved it last time.
@gary-rebholz the way we troubleshooting right now takes a lot of time. is there a another way? i tried everything the helpdesk says. Its now more than a month now and my customers are still waiting. can we have a digital session where go through all the settings i am willing to pay for it.
wrote on 4/16/2022, 11:02 AM
@Omar123 Hi, as Gary says 'There are many very talented users here who also would like to help if they can'.
So supply the info in this link about you PC specs + MediaInfo about the media you're using