No audio when capturing

steveq wrote on 7/20/2012, 10:38 AM

Hi, I have a Panasonic NV-GS330 Camcorder (DV) .
I've had to replace my PC with a new one running windows 7 Home Premium SP1. Now, when I capture video from the camcorder to the PC there is no audio being transferred, only video. With my previous PC, the connection was with Firewire, but my new PC only has USB, so I'm using this now. The camcorder instructions imply this should work ok, so can you suggest what might be wrong? I have a new grandson, and have taken quite a lot of video of him, so it is important that I get this sorted. I've looked at all the option/preference screens I can find and everything seems to be set ok, so I'm now at a loss what to do. Hope one of you can suggest something!
Thanks,
Steve.

Comments

musicvid10 wrote on 7/20/2012, 11:16 AM

Vegas capture is designed to work with firewire only.
Try the capture utility that came with your camcorder.

NOKNOT wrote on 7/20/2012, 7:51 PM

I ran into this myself,new computer,no firewire. Until I installed one I did what musicvid suggested. Just download the files through your USB using some other software and then import to VMS. If I were you I would for sure install a firewire if your Panasonic is Mini DV Tapes.

DocSatori wrote on 7/21/2012, 4:58 AM

Just something to watch out for:

Each time I installed a Firewire card in a computer not already having a Firewire port, I found the connection to the Firewire device dropped out often, if not, everytime. During captures and data transfers the frames were lost, the whole device might freeze and similar. I finally discovered the problem EVERYTIME was the rubber/plastic head around the Firewire cable jack where it connected to my computer was being held back by the faceplate of my computer where the installed card was. I found trimming back the rubber/plastic a millimetre or two so that the cable jack could fit in more solidly and get past the computer's metal faceplate eliminated this problem on each device I had had the problem with.

If a computer already had a Firewire port from the factory, the port is usually - in my experience - flush with the computer's faceplate and there was no tolerence problem.

It sounds obvious after I have explained it - but you have no idea how many other possibilities I thought of or tried until I finally figured it out. I thought the new card was not tight in the slot with the motherboard. I thought there was a problem in the device I was connecting. I tried various Firewire cables. I thought maybe my power supply was insufficient (which can cause file transfer problems sometimes), I thought the computer gods were playing with me, ... . It could drive you crazy with the possibilities. And of course, the nightmare of combined problems.

Also, the Firewire card you select doesn't have to be the most sophisticated or expensive model possible, but I have had better results with a card which can receive auxiliary power from your power supply box or motherboard. Just make sure you have a possibility to add a power line from your power supply or motherboard, first.