NO PUEDO INSTALAR EL PROGRAMA

DANIELA-TOVAR wrote on 3/19/2022, 6:53 PM

Tengo un problema, con la instalación de Vegas Pro 19, ya seguí todos los pasos para la instalación y no se puede, no descarga el programa, se detiene la instalación por si sola, espero una respuesta rápida, se supone que por eso estoy pagando para que no tenga ningún problema con la descarga del programa y así usarlo sin ninguna falla

Si no hay solución quiero mi dinero de vuelta.

#****MXC

danny.tovar.132@****

****

Comments

Dexcon wrote on 3/19/2022, 7:45 PM

Translation from Spanish:

I have a problem, with the installation of Vegas Pro 19, I have already followed all the steps for the installation and it cannot, it does not download the program, the installation stops by itself, I expect a quick response, I am supposed to be paying for that so that you do not have any problem with the download of the program and thus use it without any failure

If there is no solution I want my money back.

Please note that this is a peer-to-peer forum, not MAGIX sales or technical support.

You might want to read through this thread about the new Vegas Pro 19 update - https://www.vegascreativesoftware.info/us/forum/vegas-pro-19-update-4-build-532--134491/?page=1 - as there are quite a few issues raised about downloading/installing that might be helpful to you.

PS: It would be a good idea to delete your personal details from your post as this forum is not restricted and is publically available to anybody in the world who wants to view the forum.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Armando-GarcaLagosBarba wrote on 12/14/2022, 8:22 PM

I have the same problem. the installatio stops (pause) and no reply from the support people. I am going to ask for a refund.

 

walter-i. wrote on 12/15/2022, 3:52 AM

@Armando-GarcaLagosBarba
If you want a solution to your problem, start a new thread of your own, (if you post in another thread, it's hard to tell the dates apart) and give as much information as you can. I am almost sure that you can be helped.