nvopencl64.dll causing Vegas Pro 16 to crash after a few seconds

ENunn wrote on 11/21/2018, 11:01 PM

Hi.

I'm trying to fix a weird issue with my Vegas Pro trial.

Every time I start Vegas up it crashes after a few seconds. Here's the problem details:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 307)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_8a9bc5eec38312d8\nvopencl64.dll
   Fault Address:       0x00007FFB31D0EBD0
   Fault Offset:        0x0000000001ECEBD0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 307)
   Process Description: VEGAS Pro
   Process Image Date:  2018-10-18 (Thu Oct 18) 02:45:38
 

It seems that an NVIDIA OpenCL DLL is causing the issue but I don't know how to fix it. I've already reinstalled multiple times and even installed an older driver but it still didn't work.

GPU acceleration is off.

Specs:

Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

Intel(R) HD Graphics 530

NVIDIA GeForce GTX 960m 4GB

16 GB DDR4 Ram

Microsoft Windows 10 (build 17763), 64-bit

 

Any help? Thanks.

Comments

NickHope wrote on 11/22/2018, 12:00 AM

Work through this post: https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

ENunn wrote on 11/22/2018, 12:10 AM

Work through this post: https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Thanks but Vegas can already launch fine. It just crashes after a few seconds of it being open.

 

I've already tried pretty much all of what applies to my case, none worked.

NickHope wrote on 11/22/2018, 1:13 AM

So this post then? https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/ It's similar to the other one I linked to be there are differences and there may be something in there that you haven't tried.

ENunn wrote on 11/22/2018, 8:02 AM

So this post then? https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/ It's similar to the other one I linked to be there are differences and there may be something in there that you haven't tried.

Yeah I've done most of these to no avail. Now it sometimes just gives me another fault for some reason.

One crash's details:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 307)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Fault Address:       0x00007FFB28A7EBD0
   Fault Offset:        0x00007FFB28A7EBD0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 307)
   Process Description: VEGAS Pro
   Process Image Date:  2018-10-18 (Thu Oct 18) 02:45:38

Another crash's details:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 307)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\quartz.dll
   Fault Address:       0x00007FFB49B2EBD0
   Fault Offset:        0x000000000018EBD0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 307)
   Process Description: VEGAS Pro
   Process Image Date:  2018-10-18 (Thu Oct 18) 02:45:38

Another one:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 307)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
   Fault Address:       0x00007FFB49B2EBD0
   Fault Offset:        0x000000000019EBD0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 307)
   Process Description: VEGAS Pro
 

The fault module is just random now.

I've reinstalled many times, resetted my settings, rebooted, ran as admin, I'm not overheating, my hardware is fine, GPU acceleration is off, my dynamic RAM preview max is at zero, Windows didn't find any integrity violations when I did "sfc /scannow", drivers are up to date, I don't get it.

klt wrote on 11/22/2018, 8:23 AM

If you have the latest nvidia driver, try an older one. Go back few versions, see if it helps.

ENunn wrote on 11/22/2018, 8:24 AM

If you have the latest nvidia driver, try an older one. Go back few versions, see if it helps.

Already tried, still crashes.

This just happened suddenly. Didn't do this until yesterday.

klt wrote on 11/22/2018, 9:18 AM

Wow, that sounds to me you've got something nice with the "patch tuesday". (Assuming your hardware is still OK)

Can you roll back Windows updates?

Last changed by klt on 11/22/2018, 9:20 AM, changed a total of 1 times.

Camera: JVC GY-HM600

Desktop: AMD Ryzen 5 1600, 16GB RAM (dual channel 2400 MHz) - Videocard: Radeon R9 380 2GB

Laptop: i5 5200u, 8GB RAM (1600MHz single channel) Videocard: integrated HD5500

ENunn wrote on 11/22/2018, 9:31 AM

Not sure.

I've completely uninstalled my NVIDIA GPU drivers with DDU. I've had Vegas open for at least 5 minutes I think? Haven't had a crash yet it seems.

I don't want to uninstall my drivers just to use Vegas though. Might try reinstalling an older driver but I doubt it'll fix it.

EDIT: it didn't

j-v wrote on 11/22/2018, 10:00 AM

I don't want to uninstall my drivers just to use Vegas though. Might try reinstalling an older driver but I doubt it'll fix it.

You don't have to do that, if you don't wish any action of that card you are able to make it only inactive during your tries with Vegas by using that option in the Windows Device Explorer.

 

 

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ENunn wrote on 11/22/2018, 10:23 AM

I don't want to uninstall my drivers just to use Vegas though. Might try reinstalling an older driver but I doubt it'll fix it.

You don't have to do that, if you don't wish any action of that card you are able to make it only inactive during your tries with Vegas by using that option in the Windows Device Explorer.

 

 

I don't want to do that either. Doesn't even fix the crashing anyways.

ENunn wrote on 11/22/2018, 10:34 AM

Alright I think I fixed it. My Intel HD Graphics drivers were apparently causing the crashing. Rolled back it's driver and now Vegas doesn't seem to be crashing anymore. Pretty weird right?

ernie-tamminga wrote on 12/17/2018, 6:29 PM

My Vegas 16 load 307 is crashing every couple of minutes. How did you roll back your Intel HD Graphics driver? I don't see an option to roll it back.

Vell wrote on 8/13/2019, 1:39 PM

Program keeps crashing with the nvopencl64.dll whats going on ?

Vell wrote on 8/13/2019, 1:40 PM

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 15.0 (Build 416)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_b5d667d8146a453c\nvopencl64.dll
   Fault Address:       0x00007FFF910B3E94
   Fault Offset:        0x0000000000243E94

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe
   Process Version:     Version 15.0 (Build 416)
   Process Description: VEGAS Pro

fr0sty wrote on 8/13/2019, 5:48 PM

Something wrong with your GPU/driver.

Last changed by fr0sty on 8/13/2019, 5:49 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Vell wrote on 8/13/2019, 10:35 PM

Something wrong with your GPU/driver.

Okay I reinstalled it but still having the same error message

fr0sty wrote on 8/14/2019, 12:00 AM

It may be the driver version... sometimes certain driver updates break compatibility with things, and so you have to use a newer/older driver to get around it. Are you using the Nvidia Studio driver?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

ritsmer wrote on 8/14/2019, 1:57 AM

@ENunn  It seems you are using V16 build 307? there is a newer version, build 424, available. Maybe give it a try.

Also it seems that you are using an older version of .NET - might be worth a try too.

Vell wrote on 8/14/2019, 12:42 PM

It may be the driver version... sometimes certain driver updates break compatibility with things, and so you have to use a newer/older driver to get around it. Are you using the Nvidia Studio driver?

Yes I'm using the studio driver the newest one. but it seems not to be doing anymore after I deleted the proxy files in the project folder. haven't crashed yet