There was nothing mentioned about the 24-48 hour thing anywhere during the order process. It didn't show up until the receipt was generated.

Word has it that Newegg will be going public this year so it may become an even bigger egg to fry..or scramble.

Odd, I just ordered something from their site the other day and just about every step of the ordering process mentioned the 24-48 hour turnaround. My wife called and said it's sitting waiting for me at home today. I've ordered a few thousand dollars worth of stuff from them over the past few years and have never had any problems. I've also returned something and the credit was pretty fast, I recall it appearing on the CC website within a few days of the credit.

As for why you were charged when you cancelled... you may have cancelled your order, but they typically will charge your card at the time you order if they are going ship it out. Their site pretty clearly will tell you the step your order is in and when your card is charged and sends out emails during every step.

Oh well, I won't beat a dead horse. I'm a satisfied customer and think you should step back, take a deep breath, and give them another chance on a future purchase.

"There was nothing mentioned about the 24-48 hour thing anywhere during the order process. It didn't show up until the receipt was generated."

I don't know about you but before I give ANY website my credit card information I always check out their policy. With about 99% of the sites out there if you go all the way down to the bottom of the main page there is usually a link to their policy page much like This one on the newegg site which says all of the information that you foud out after you completed your transaction.

I buy stuff from NewEgg virtually every week and I've never had an issue of any kind. NewEgg and B&H Photo account for probably 95% of my online purchases and I've been exceedingly happy with both of them.

John

What John Cline said...

Well, I'm tickled pink for each and every one of you that have had such a wonderful experience with Newegg. Sincerely I am. However, none of you have mentioned that your experiences were anything like--an emergency--needed the item next day. You also seem to have forgotten that I called and spoke with a sales representative, which was like talking to a brick wall. No help at all.

Being in a crunch is when you really learn about a business, or a person--how they respond when things are tight--how much you can really depend on them. Newegg proved they don't care one iota for the customer. It's obvious, to them policy is more important.

The bottom line is when I needed them, they weren't there. Their actions spoke louder than their words. So, I went somewhere else. They were happy to help me out when I needed it. I wasn't charged a stupid fee for filling the order the same day. The retailer I went went had the product and the service, not just the product. Is that asking too much?

The saddest thing of all is that "service," as we used to know, it is rapidly becoming a thing of the past. I'm old enough to remember what real service was like. You can't find it these days, there a few exceptions, but they are few and far between.

This is all a matter of principle. Like Stephen Covey said, "Principles are not practices. A practice is a specific activity or action. A practice that works in one circumstance will not necessarily work in another... principles are deep, fundamental truths that have universal application."

When we apply principles instead of practices, we create a win/win situation. Win/win is a belief in a third alternative. It's not your way or my way; it's a better way, a higher way that benefits both of us. Most businesses today fail to understand this. How sad.

Sorry to hear of your bad experience with Newegg.

I like them because their prices are really low and they have always quickly shipped my orders without problems.

I think if they were to provide the level of service you are looking for they would need to raise their prices substantially.

I would never expect "emergency" service from a low-cost vendor.

Randy

Steve, you're assuming an awful lot, and we all know what the the word "assume" makes out of you and me, when we assume anything.

For your information, I've got one credit. I never pay interest because I pay the balance before the interest is applied. I have $0.00 credit card debt.


Jay, you assumed I was talking about you. I was talking about all of us who have settled for this lousy arrangement. (By the way, I owe not a dime on any of mine either. I refuse to get locked up into that rip-off. I was talking about the 99.99327% of the rest of America. And that included me for about 3 months, until I tried to do the math and couldn't figure it out.)
PS: How did you make the letters bold, when you answered earlier? My control key seems to think that when I highlight the letters, push Ctrl and *Bold that the "bookmarks" is supposed to open.

When you said "you" I thought you were referring to me. Sorry!

Steve, it's done with html... for example: to make a word bold add the "<>" at the start of the word with the letter "b" in the center, no spaces. Add "</>" with the letter "b" at the end of the word, no spaces. Using the letter "i" make the word italics.

The "b" between the brackets turns on the bold effect, and the /b between the brackets "<>" turns off the bold effect.