Problem Downloading Files With Device Explorer

Peter Riding wrote on 12/16/2015, 1:06 PM
I'm running Vegas Pro 13 latest build plus Windows 10 64 bit all up to date.

I used to download AVCHD files by drag and drop from the cards and obviously I suffered from the audio gap between each of the 20min / 4gb files.

Then I discovered View > Window > Device Explorer which enabled me to download continuous files, problem solved. Thats been my workflow for perhaps a year or so through Windows 8 and 10 and Vegas 13.

However recently Device Explorer is failing to see all the files. It will download the files it sees without any issues but simply not see all of them. I download via a USB3 enabled card reader and I have tried a different card reader.

The problem is the same whether I use my main desktop or laptop - both machines are running the same editions of Vegas and Windows.

Has anyone had this issue and found a solution? I really need to be able to download from cards using USB3 as typically I run 4 or 5 1080p cams at events and thats a lot of data. Thanks.

Pete

Comments

john_dennis wrote on 12/16/2015, 3:06 PM
This may not be the solution, but I've had much more consistent results with USB3 devices when I plug them into the USB3 ports on the motherboard.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 22H2, Build 19045.2130

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

Peter Riding wrote on 12/16/2015, 3:52 PM
The desktop motherboard does not have USB3 ports as such - too old - so I have a 4 port expansion card appropriately powered. Its been fine for everything else other than very occasionally it will not recognise any devices plugged into it; this appears to be a common problem and going into windows device manager then uninstalling and rescanning gets it up and running again in seconds.

The laptop has 2 x USB3 ports via an expresscard slot.

Fingers crossed someone will have a solution, its horrible having to deal with those pesky audio gaps having been spoilt for so long by using the Vegas download routine.

Pete
Tech Diver wrote on 12/16/2015, 4:59 PM
In order to separate whether this is a Vegas issue or a Windows one, check if you can see the files via Windows Explorer as you would when you want to see what is in any directory. If that too does not show your files, check to see if you have any folder view options checked such as "Don't show hidden files, folders, or drives". You should also look at the option "Hide protected operating system files". If unchecking any/both of these options results in seeing what you want, that means that those files have either their Hidden and/or System attributes set.

Peter
Peter Riding wrote on 12/17/2015, 4:07 AM
I can see all the appropriate files and that is how I am able to download them by resorting to drag and drop. Its just that Vegas does not see all of them :- (

I do have my PC's set up so that no files or folders or drives are hidden.

Is anyone else running Vegas 13 plus Windows 10 and still managing to download all their files via Vegas? I can't recall when I first encountered the problem but I'm pretty sure it did not happen immediately after installing Windows 10 so I suspect one of the Windows updates has caused it.

Pete
OldSmoke wrote on 12/17/2015, 6:44 AM
Are you missing footage or are you missing files? Keep in mind that the device explorer shows split files as one file.

I have recently used VP13 on Win10 and the device explorer works fine.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Peter Riding wrote on 12/17/2015, 7:34 AM
Its footage that is missing. I can see that the files exist, for example they may be 001 and 002 on the card - having split a file of over 4gb - but when I download via Vegas I don't get the one big file that would normally include 001 and 002.

It happens with all my cams so I think it must be a Vegas issue.

Pete
OldSmoke wrote on 12/17/2015, 8:16 AM
On my system, the split files show up as one file in the Device Explorer, I don't see the individual files that would make the one all containing file. Maybe Vegas has a problem confining the files? It seems to show you the first file as it should but is not able to combine them?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Peter Riding wrote on 12/21/2015, 5:14 AM
At the weekend I did my first shoot since November in which the file sizes would be so large as to need to be joined in Vegas.

This time it all worked as it should :- )

Perhaps one of the recent Windows updates resolved the issue.

Thanks.

Pete
PeterDuke wrote on 12/22/2015, 12:41 AM
Do you have a Sony camera?

If so use their software PlayMemories Home to do the transfer. It will concatenate all the split scenes and rename the files to shooting time and date.
Peter Riding wrote on 12/23/2015, 3:56 PM
All the video cams I use are Panasonic other than if I use Canon dSLRs or Gopro's.

I've just finished the editing rendering and burning and everything worked as it should :- ) The final product is just under two hours long and I've produced it in DVD, MP4, and Bluray. Phew!

I'm beginning to doubt what I saw now that everything is behaving itself!

Thanks for your suggestions everyone.

Pete