Program Freezes Computer Completely

Edward-Cellini wrote on 5/13/2024, 3:16 AM

Hello, It's been about 3 years since using Vegas Pro 14 (Yeah, old as dirt I know). I edited a 20 minute video and went to render it and my entire computer froze, causing me to turn it off and turn it back on. This happened several times when trying to render the video. I've tried reinstalling the program, making sure all my drivers are up to date, ext. I have literally no idea what's causing this all of a sudden. I've never had this issue before. I tried messing with the render settings and have had no luck.

It has even froze when I open the program and just let it sit idle...

PC: i7-7700K / GTX 1080TI / 64GB 3600mhz DDR4 RAM, OS on a M2 SSD, Video saved on a HD.

Comments

RogerS wrote on 5/13/2024, 4:01 AM

Try a stress test program like Intel Extreme tuning and see if you can replicate the crash.
If that works try a GPU stress test like 3D Mark.

It is possible something related to cooling or power has failed in your system.

Last changed by RogerS on 5/13/2024, 4:02 AM, changed a total of 1 times.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit https://pcpartpicker.com/b/rZ9NnQ

ASUS Zenbook Pro 14 Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.250

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

Edward-Cellini wrote on 5/13/2024, 4:50 AM

Try a stress test program like Intel Extreme tuning and see if you can replicate the crash.
If that works try a GPU stress test like 3D Mark.

It is possible something related to cooling or power has failed in your system.

Hmm, I mean, I hardcore game with maxed out settings and have never had any issues like this. I have an adequate power supply and water cooling. So I don't think that's the problem.

I've done some research and other people have had the same problem with Vegas Pro. Seems like its a software issue so far, with no real solution...

I'm upgrading my PC soon and going to Windows 11, so maybe that will stop it, somehow...

RogerS wrote on 5/13/2024, 5:18 AM

I doubt it's an issue with VEGAS Pro. VEGAS can crash itself but rarely the OS. Freezing the system implies overheating, insufficient voltage or some sort of fault.

Gaming usually doesn't stress more than the GPU whereas a VEGAS Mainconcept render can run every core at 100% for hours. But if you don't want to test further that's your choice.

I'm running a 7700 laptop here with a GTX 1050 with VP 15-21 and haven't seen it freeze the system (except when there was a NVIDIA driver bug that caused blue screens but that was fixed).

Edward-Cellini wrote on 5/13/2024, 5:37 AM

I doubt it's an issue with VEGAS Pro. VEGAS can crash itself but rarely the OS. Freezing the system implies overheating, insufficient voltage or some sort of fault.

Gaming usually doesn't stress more than the GPU whereas a VEGAS Mainconcept render can run every core at 100% for hours. But if you don't want to test further that's your choice.

I'm running a 7700 laptop here with a GTX 1050 with VP 15-21 and haven't seen it freeze the system (except when there was a NVIDIA driver bug that caused blue screens but that was fixed).

It's not even when I'm rendering. I literally open the program and it freezes completely, causing me to have to hard restart. Like literally not rendering and core is at like 4%...

I just rendered a video with Adobe Premier without any issues.

It's 100% Vegas Pro.

RogerS wrote on 5/13/2024, 5:56 AM

In your original post you said the issue was a problem when you render. Rendering can be one of the most intensive tasks a computer can do which is why I suggested a heat or voltage issue. With improper voltage settings I can crash both my laptop and desktop on render. Now you say that you have to hard restart the computer (not just kill VEGAS in task manager?) when just using it? That I have never heard of.

Any other clues as to the issue? More detail is helpful.

If you do get a new system I'd move past VP 14 as it can't take as much advantage of modern hardware.

Dexcon wrote on 5/13/2024, 6:02 AM

Is the media that you are using of a type that is typical of the mdia formats available 8 years ago around the time when Vegas Pro 14 was released?

From a VideoMaker review of Vegas Pro 14 back in 2016, the supported formats for Vegas Pro 14 were:

Supported formats
Import: 4K XAVC S, 4K XAVC, XDCAM EX, XDCAM Optical, DV, HDV, AVCHD, NXCAM, MOV, MP4, WMV, MPEG-1/2/4, H.264/AVC, WAV, FLAC, AAC, MP3, OGG, WMA, Surround Sound/5.1, BMP, PNG, JPEG, TIFF, OpenEXR-, DPX- and WDP image sequences

If you are using video from a modern smartphone or an action camera like GoPro and the video is in the HEVC (H.265) format, then using that format in Vegas Pro 14 is likely to be the problem. It would therefore be helpful if you could upload to this thread a detailed MediaInfo report (a free app) - more information here - of a typical example of the media on Vegas Pro 14's timeline.

When you get your new computer and you are using modern video formats, you might consider installing the trial version of Vegas Pro 21 to test it out.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Edward-Cellini wrote on 5/13/2024, 6:05 AM

In your original post you said the issue was a problem when you render. Rendering can be one of the most intensive tasks a computer can do which is why I suggested a heat or voltage issue. With improper voltage settings I can crash both my laptop and desktop on render. Now you say that you have to hard restart the computer (not just kill VEGAS in task manager?) when just using it? That I have never heard of.

Any other clues as to the issue? More detail is helpful.

If you do get a new system I'd move past VP 14 as it can't take as much advantage of modern hardware.

I also mentioned that just opening the program freezes it up too. And yeah it completely freezes my computer. I can’t do anything. I have to hard restart it by flipping the power switch off.

I really doubt it’s a heat or cottage issue. I have a decent computer, not overlocked at all. It’s crazy how it used to work just fine, now suddenly doesn’t a few years later. Sorta reminds me of what Apple was doing with their phones. Making them crap out every couple years to make people upgrade lol. That’s what this feels like.

I’ll probably just leave Vegas Pro all together when I upgrade. I’m not going to gamble another $200 on software that doesn’t work.

Edward-Cellini wrote on 5/13/2024, 6:12 AM

Is the media that you are using of a type that is typical of the mdia formats available 8 years ago around the time when Vegas Pro 14 was released?

From a VideoMaker review of Vegas Pro 14 back in 2016, the supported formats for Vegas Pro 14 were:

Supported formats
Import: 4K XAVC S, 4K XAVC, XDCAM EX, XDCAM Optical, DV, HDV, AVCHD, NXCAM, MOV, MP4, WMV, MPEG-1/2/4, H.264/AVC, WAV, FLAC, AAC, MP3, OGG, WMA, Surround Sound/5.1, BMP, PNG, JPEG, TIFF, OpenEXR-, DPX- and WDP image sequences

If you are using video from a modern smartphone or an action camera like GoPro and the video is in the HEVC (H.265) format, then using that format in Vegas Pro 14 is likely to be the problem. It would therefore be helpful if you could upload to this thread a detailed MediaInfo report (a free app) - more information here - of a typical example of the media on Vegas Pro 14's timeline.

When you get your new computer and you are using modern video formats, you might consider installing the trial version of Vegas Pro 21 to test it out.

Actually yeah the test version is a good idea. That could rule out if 14 just doesn’t work anymore.
 

And yeah it’s the same type of file. It’s just recorded gameplay that’s MP4, and being rendered in MP4 as a final product.

RogerS wrote on 5/13/2024, 6:14 AM

Obviously VEGAS Pro 14 hasn't changed since you last used it. But if you don't want to spend time in trying to figure out what happened, I understand it. Time is valuable.

One last easy thing to try would be a program reset which clears out old settings and the cache:
https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Update: I see other responses. Can you share Mediainfo for the gameplay footage? Depending on how it was captured it may not edit well or even at all in 14. (MP4 isn't a format, it's a container which can hold many different things). It still shouldn't freeze the entire system though.

Last changed by RogerS on 5/13/2024, 6:16 AM, changed a total of 1 times.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit https://pcpartpicker.com/b/rZ9NnQ

ASUS Zenbook Pro 14 Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.250

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7