Program "Not Responding" Vegas Pro 19 Build 651

DCrowe wrote on 9/10/2023, 6:20 PM

I am working with 4k video clips made with a Canon HFG70 camera. The program gives me a "Not Responding" message sometimes when I try to either move a clip to the trimmer or move a clip from the Trimmer to the timeline. My only option is to shut down the program and restart it. This can happen multiple times with various clips. How can I correct this?

My system configuration:
Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19045
  Language: English
  System locale: English
  User locale: English

Processor
  Class: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
  Identifier: GenuineIntel
  Number of processors: 8
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 2560x1440x32

Memory
  Physical memory: 32,707.1 MB
  Paging memory available: 37,571.1 MB

Video Card
  NVIDIA GTX 1060 6GB
  Driver Version: 537.13

Comments

andyrpsmith wrote on 9/11/2023, 6:07 AM

We will need some additional info 1) about your media, download media info - free and post the details on here, 2) info on your Vegas settings. Good news is that Vegas works great with the 1080 GPU with the Studio driver.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

DCrowe wrote on 9/11/2023, 7:36 AM

What info do you need about the Vegas settings? I am using NewBlue Tilter Pro 6. The video setting are set to match the media. Are there other settings that you need?

Here is the media info of a typical file.

General
Complete name                            : O:\Maritimes\Imports\0805\MVI_0054.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1/CAEP)
File size                                : 127 MiB
Duration                                 : 7 s 7 ms
Overall bit rate                         : 153 Mb/s
Frame rate                               : 29.970 FPS
Encoded date                             : 2023-08-05 14:40:35 UTC
Tagged date                              : 2023-08-05 14:40:35 UTC

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5.1
Format settings                          : 2 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 7 s 7 ms
Bit rate                                 : 152 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.610
Stream size                              : 127 MiB (99%)
Language                                 : English
Encoded date                             : 2023-08-05 14:40:35 UTC
Tagged date                              : 2023-08-05 14:40:35 UTC
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 6 s 997 ms
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 216 KiB (0%)
Language                                 : English
Encoded date                             : 2023-08-05 14:40:35 UTC
Tagged date                              : 2023-08-05 14:40:35 UTC

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 7 s 7 ms
Bit rate mode                            : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Time code of first frame                 : 00:37:41;17
Time code of last frame                  : 00:37:48;16
Time code, stripped                      : No
Language                                 : English
Encoded date                             : 2023-08-05 14:40:35 UTC
Tagged date                              : 2023-08-05 14:40:35 UTC

andyrpsmith wrote on 9/11/2023, 1:56 PM

Nothing stands out with the video format except the mention of Quick Time in the audio (try enabling the depreciated feature of quick time) - go to options preferences depreciated features and tick box for quick time plugin. also post a screen shot of options preferences video tab, and another screen shot of File I/O please.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

DCrowe wrote on 9/11/2023, 3:13 PM

I enabled the Quicktime plugin and have tried it a few times with some success but it may take a little more time to be sure. I have also attached the screenshots that you asked for.

andyrpsmith wrote on 9/11/2023, 4:27 PM

Your preferences look OK and should not cause any issues. Note that if you check the boxes to use legacy decoding Vegas will not use the GPU so uncheck the HEVC legacy unless it has been checked for a reason.

When you get the non responding white screen you should also get an option to see the crash screen where you can check two boxes to see the crash details of the faulting modules. If that is available it would help pinpoint a possible cause?

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 9/11/2023, 4:33 PM

Also in your signature you list a 1080 but in the preferences data it lists a 1060, if it is a 1060 what is the onboard RAM of the card?

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

DCrowe wrote on 9/12/2023, 7:28 AM

What happens is the program just locks up and when I click anywhere on the screen I get the white overlay but there is nothing on it. The only option that I have is to close the program which results in the popup box with 2 buttons, one for close program and the other is wait for program to respond (which it never does).

I will uncheck the HEVC legacy and see what happens. I seem to remember that might have been check to try to fix a problem that I had with a previous video card.

The 1080 is a typo. It is a 1060 with 6GB.

RogerS wrote on 9/12/2023, 7:36 AM

Personally I never had much luck with NVDEC and my 1050 card (fast enough but not stable). If you enable legacy AVC (your MediaInfo didn't say you were using HEVC so that setting doesn't matter) is it more stable? Alternatively you could set hardware decoder to none and keep the new decoder on. That will put more load on the CPU but maybe the 7700K is fast enough?

DCrowe wrote on 9/12/2023, 7:43 AM

What video card do you use?

j-v wrote on 9/12/2023, 7:45 AM

@DCrowe
Did you already tried to reset the program to the situation right after the installation?
No, than try it and follow exactly this tutorial :https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

RogerS wrote on 9/12/2023, 7:56 AM

GTX 1050 (mobile) with 7700HQ CPU- my systems are in my signature.

DCrowe wrote on 9/14/2023, 7:29 AM

It appears that none of your suggestions have worked. However, I have narrowed down on when this occurs. Yesterday after about 45 min to an hour of editing, the program locked up and I got the not responding message again. What I was doing was clicking through the clips in the Explorer tab to find the clip that I was looking for. What I found was that it locked up when I clicked on a clip. I wasn't moving it or trying to do anything other that identify the clip that I wanted. After I re-loaded Vegas and went back to the clip that had caused the program to lock up, it worked fine with no lockup. So it doesn't look like it is a bad clip. The program is set to auto-play the clips and the previous clip may not have completed when I clicked on the next clip. After the re-launch of the program I tried to duplicate the problem by clicking on the same clips doing the exact thing but this time no lock up. Any ideas? I tried opening a ticket with support but of course they no longer support Vegas 19.

j-v wrote on 9/14/2023, 7:55 AM

Is your Intel GPU available?
I aske that because with me this GPU is used at File I/O

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

RogerS wrote on 9/14/2023, 8:14 AM

While VP 19 may not be updated any longer, doesn't support still provide support for it?

DCrowe wrote on 9/14/2023, 8:23 AM

While VP 19 may not be updated any longer, doesn't support still provide support for it?

Nope. Here is the reply that I got from them.

"VEGAS Pro 19 is no longer covered by technical support due to it being a legacy product. However, there is a workaround to this.

You can try the trial version of VEGAS Pro 21 to see if the same issue occurs. If it does, you can contact us for support on the trial, then simply do the same troubleshooting steps provided for the trial on the software you own as well.

Please find the 30-day trial here: Test VEGAS Creative Software for free

Then, if you end up enjoying the software, you can find the upgrade discount page here: Upgrades for VEGAS Pro and VEGAS Movie Studio"

DCrowe wrote on 9/14/2023, 8:25 AM

Is your Intel GPU available?
I aske that because with me this GPU is used at File I/O

I have tried it both ways and I still get the lockup.