Comments

Dexcon wrote on 6/2/2021, 4:53 AM

Please refer to point 9 in the trouble shooting guide:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/

If your DVD Architect is version 7 (released by MAGIX), follow the advice to de-activate any current activations via your MAGIX My Account.

However, if your DVD Architect is version 6 or earlier (released by Sony), you' need to follow the advice to contact support in order to get the installation count reset.

Last changed by Dexcon on 6/2/2021, 5:10 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Teagan wrote on 6/2/2021, 10:35 AM

If you can't find the "uninstall" option in Windows' "uninstall a program" list, you might have to use CCleaner to "delete" the entry of it being installed from the system instead of just uninstalling it. It is probably a registery entry that is hard to delete manually. This can happen if you installed it on a drive that you no longer have attached, among other reasons.

In CCleaner go to Tools on the left > Uninstall > click on DVDA7 and then "Delete" NOT "uninstall".

Then reinstall normally.

bernd-schwarzer wrote on 6/2/2021, 4:25 PM

If you can't find the "uninstall" option in Windows' "uninstall a program" list, you might have to use CCleaner to "delete" the entry of it being installed from the system instead of just uninstalling it. It is probably a registery entry that is hard to delete manually. This can happen if you installed it on a drive that you no longer have attached, among other reasons.

In CCleaner go to Tools on the left > Uninstall > click on DVDA7 and then "Delete" NOT "uninstall".

Then reinstall normally.

 

bernd-schwarzer wrote on 6/2/2021, 4:30 PM

ccleaner can,t do it, says it cannot delete msi installer and the unistaller won,t work either, sorry, but thanks anyway

john-baker wrote on 7/7/2021, 1:07 PM

@bernd-schwarzer

Hi

See this Microsoft article and follow the instructions there, then try uninstalling the program.

HTH

John EB
Forum Moderator

Lateral thinking can get things done!

VP 21, DVD Architect 7 build 100, Video Pro X 16, Movie Studio 2025,

PC :Windows 11 23H2 Professional  on Intel i7-8700K 3.2 GHz, 16Gb RAM, RTX 2060 6GB 192-bit GDDR6, 1Tb + 2 x 2Tb internal HDD + 4 Tb internal SSD (work disc),

Laptop: Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53 Video camera, Osmo Action 3 and Sony HDR-AS30V Sports cams.