render freezes and got black screens

BONLEV wrote on 4/17/2025, 1:35 PM

I'm now on the latest build 248 and when I exported a project it ramdomly freezes and my screens goes black and computer freezes most of the time. I have this on different projects I mades with VP22.

Mostly it's 8bit UHD footage fom a sony A7IV, sony FX6 and a sony HXR-NX800 in the same framerates.

I first thought it was the H265 from my dji mini 3 pro but I replaced those footage with handbrake (transcoded the dji footage with handbrake)

I have AMD software version 24.12.1 and there is a newer version but the update is always failed.

Is my graphic card version the issue or something else?

Comments

RogerS wrote on 4/17/2025, 7:58 PM

What does Windows Reliability History show?

Reyfox wrote on 4/18/2025, 7:53 AM

I am using 25.3.1 for my RX 6700XT. No issues with Mini 3 Pro footage.

Can you supply a sample of problematic footage that has black frames?

As for updating AMD drivers, I use AMD Cleanup Utility, which boots the computer into Safe Mode to remove the old driver. Then when you boot back to normal, you install the new version GPU driver.

BONLEV wrote on 4/18/2025, 11:21 AM

What does Windows Reliability History show?

never heard of this before but I have found this after a search on my pc:

the most common error I saw was:

Program vegas220.exe version 22.0.0.248 no longer communicates with Windows and is closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance Control Panel.

werkt niet meer = no longer works -> that's the most common I see in the list and also

reageert niet meer = no longer responds

the latest "werkt niet meer" from 16:51 is this one:

Beschrijving
Toepassingsnaam met fout: vegas220.exe, versie: 22.0.0.248, tijdstempel: 0x67f55391
Naam van foutmodule: ntdll.dll, versie: 10.0.26100.3775, tijdstempel: 0x5e4be250
Uitzonderingscode: 0xc0000374
Foutoffset: 0x0000000000115f55
Foutproces-id: 0xA0C
Begintijd van foutieve toepassing: 0x1DBAFA6CC5779E7
Faulting-toepassingspad: C:\Program Files\VEGAS\VEGAS Pro 22.0\vegas220.exe
Faulting-modulepad: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-id: 732939f1-e890-4008-8fc3-dd3bb2c82a5e
Faulting-pakket volledige naam:
Faulting-pakket-relatieve toepassings-id:

desktop window manager in detail error says:

Beschrijving
Pad naar toepassing met fout: C:\Windows\System32\dwm.exe

Probleem met handtekening
Naam van probleemgebeurtenis:   APPCRASH
Naam van de toepassing:   dwm.exe
Versie van toepassing:   10.0.26100.3624
Tijdstempel van toepassing:   b9885ec0
Naam van foutmodule:   amdxx64.dll
Versie van foutmodule:   32.0.12033.1030
Tijdstempel van foutmodule:   6746e701
Uitzonderingscode:   c0000005
Uitzonderingsmarge:   000000000035065e
Versie van besturingssysteem:   10.0.26100.2.0.0.256.48
Landinstelling-id:   2067
Aanvullende informatie 1:   6f9f
Aanvullende informatie 2:   6f9fe9a1a302bbc4af9b880e8f9caca6
Aanvullende informatie 3:   c205
Aanvullende informatie 4:   c205bac5c04b0181c70a2cb41040e649

Extra informatie over het probleem
Bucket-id: c63fe7a9408883fbebfc96aa0ebe6544 (2016652390291105092)

BONLEV wrote on 4/18/2025, 11:26 AM

I am using 25.3.1 for my RX 6700XT. No issues with Mini 3 Pro footage.

Can you supply a sample of problematic footage that has black frames?

As for updating AMD drivers, I use AMD Cleanup Utility, which boots the computer into Safe Mode to remove the old driver. Then when you boot back to normal, you install the new version GPU driver.

thx for the help! I don't have black frames in my footage but my whole screen goes black and starts glitching and then vegas crashes. Mostly then windows freezes and I have to force to shut my pc down.

I wait first for the answer of RogerS about my Windows Reliability History. After that I can I have I look at your possible solution.

RogerS wrote on 4/18/2025, 7:13 PM

Thanks for sharing. Look for critical events and see what fault modules are listed.

amdxx64.dll

Suggests an AMD driver issue so a clean install of a different driver version could help. I'd report it to AMD support, too. Vegas itself can't crash Windows in my experience but driver issues can (reported problems to NVIDIA years back).

BONLEV wrote on 4/19/2025, 6:39 AM

Reyfox en RogerS. Thank you so much! a clean install with the AMD cleanup utility fixed my problem! Now I'm on version 25.3.1 and the render went fine without any glitches of my screens!

RogerS wrote on 4/19/2025, 7:11 AM

Now that's great news!!!

Reyfox wrote on 4/19/2025, 7:14 AM

@BONLEV awesome!

Now, back to editing for you! 😉

BONLEV wrote on 4/20/2025, 7:08 AM

back a freeze when rendering in VP22 build 248. I tested 2 different projects. Both contains DJI pocket 3 and DJI mini 3 pro footage. One project was only pocket 3 with the m-log to rec 709 lut on it. Stuck on a certain percentage. Now it was at 99% but my previous test where at a different percentage.

This time a received an AMD + vegas pro error. I attached these.

Strange thing is when copied the timeline in VP21 the rendering went fine on both of my tested projects.

I sended this error to AMD.

RogerS wrote on 4/20/2025, 7:12 AM

Since it says the error was with an Fx, what Fx were in use? If it was the LUT Fx can you try adding a LUT via the color grading panel instead?

Reyfox wrote on 4/21/2025, 5:19 AM

@BONLEV are your issues when using just the the Mini 3 Pro? Can you provide a specific problematic clip and the LUT?

BONLEV wrote on 4/21/2025, 11:24 AM

@BONLEV are your issues when using just the the Mini 3 Pro? Can you provide a specific problematic clip and the LUT?

not just mini 3 pro footage. Also with panasonic GH5S (8bit) , sony FX6 footage... it seems that every project I made now in VP22 crashes on export and the same project (with copy paste) in VP21 does not crash on render. At this moment I think the problem is with VP22. I will update this tread when I have more time to test it out.

BONLEV wrote on 4/21/2025, 11:26 AM

Since it says the error was with an Fx, what Fx were in use? If it was the LUT Fx can you try adding a LUT via the color grading panel instead?

it was the lut filter. I still have to test it out with the grading panel. Even a simple white balance did crash my export in VP22. Not in VP21.

Reyfox wrote on 4/21/2025, 12:13 PM

Interesting in deed. I have the Mini 3 Pro and and a G9 that I shoot in 4K 10 bit 4:2:2 in addition to 8 bit. The files can be MOV or MP4. I will use plugins, color correct/grade and always never an issue rendering the finished videos.