@aboammar - Yes, I was not planning on using Vegas Pro 18 for anything as it is unusable for my projects. But testing Vegas Pro 18 while using 17 is what needs to be done to see how everything works because there are only so many days left before I can ask for a refund if need be so I need to test now. In addition, I have very good graphics card along with all other high-end related components in my computer and everything works perfectly in Vegas Pro 17 and then it won't work in Vegas Pro 18? I think Vegas Pro 18 is the problem and not my graphics card. Nevertheless, I appreciate your response. Thank you.

@aboammar - Yes, I was not planning on using Vegas Pro 18 for anything as it is unusable for my projects. But testing Vegas Pro 18 while using 17 is what needs to be done to see how everything works because there are only so many days left before I can ask for a refund if need be so I need to test now. In addition, I have very good graphics card along with all other high-end related components in my computer and everything works perfectly in Vegas Pro 17 and then it won't work in Vegas Pro 18? I think Vegas Pro 18 is the problem and not my graphics card. Nevertheless, I appreciate your response. Thank you.

@Debbie-Whitmer Sorry you misunderstood me! I did not mean that the problem is from your graphic card, I meant that the problems could to be related to your model of graphic card with Vegas Pro 18.. in other word, Vegas 18 Pro could have some bugs related to your graphic card or maybe not supporting it as it should be. f you disable your dual monitors setup, temporary, to see if the problem will go away. If it does go away, then Vegas Pro 18 have pugs related to dual monitors with some graphic cards.

The developers regularly monitor these forums for bugs, so you can trust they'll see this. Often times they will respond as well, when they have time to. That said, they're busy working on the new update for VEGAS 18, so they may be too busy to chime in here, don't take it as being ignored if they do not.

Just out of curiosity, do you have your windows display settings set to scale above 100%? (to check, right click on desktop, click properties, and look under the scale settings on that screen)

 

@aboammar - Yes, I was not planning on using Vegas Pro 18 for anything as it is unusable for my projects. But testing Vegas Pro 18 while using 17 is what needs to be done to see how everything works because there are only so many days left before I can ask for a refund if need be so I need to test now. In addition, I have very good graphics card along with all other high-end related components in my computer and everything works perfectly in Vegas Pro 17 and then it won't work in Vegas Pro 18? I think Vegas Pro 18 is the problem and not my graphics card. Nevertheless, I appreciate your response. Thank you.

@Debbie-Whitmer Sorry you misunderstood me! I did not mean that the problem is from your graphic card, I meant that the problems could to be related to your model of graphic card with Vegas Pro 18.. in other word, Vegas 18 Pro could have some bugs related to your graphic card or maybe not supporting it as it should be. f you disable your dual monitors setup, temporary, to see if the problem will go away. If it does go away, then Vegas Pro 18 have pugs related to dual monitors with some graphic cards.

 

@aboammar - Oh, okay, I see what you mean. Okay, I'll go ahead and try that. Thank you!

 

@aboammar - Yes, I was not planning on using Vegas Pro 18 for anything as it is unusable for my projects. But testing Vegas Pro 18 while using 17 is what needs to be done to see how everything works because there are only so many days left before I can ask for a refund if need be so I need to test now. In addition, I have very good graphics card along with all other high-end related components in my computer and everything works perfectly in Vegas Pro 17 and then it won't work in Vegas Pro 18? I think Vegas Pro 18 is the problem and not my graphics card. Nevertheless, I appreciate your response. Thank you.

@Debbie-Whitmer Sorry you misunderstood me! I did not mean that the problem is from your graphic card, I meant that the problems could to be related to your model of graphic card with Vegas Pro 18.. in other word, Vegas 18 Pro could have some bugs related to your graphic card or maybe not supporting it as it should be. f you disable your dual monitors setup, temporary, to see if the problem will go away. If it does go away, then Vegas Pro 18 have pugs related to dual monitors with some graphic cards.

@aboammar - Okay, I went ahead and unplugged one of my monitors and only used the one monitor. It still does the same thing. The distortion is still bleeding through the plugins' list and nothing has changed. Oh well, it was worth the try. Thank you for your suggestion.

@fr0sty - Hi there. You know, I did not know that the developers monitored these posts. So, that's a good thing!

Also, to answer your question, yes, I have my Scale and layout set to "100% (Recommended)" I would assume that is the default setting even though there are higher percentages in there. Thank you for responding.



The developers regularly monitor these forums for bugs, so you can trust they'll see this. Often times they will respond as well, when they have time to. That said, they're busy working on the new update for VEGAS 18, so they may be too busy to chime in here, don't take it as being ignored if they do not.

Just out of curiosity, do you have your windows display settings set to scale above 100%? (to check, right click on desktop, click properties, and look under the scale settings on that screen)

 

Also, regarding reporting to Magix, if VEGAS crashes and you get the crash report dialog pop up, fill that out with your e-mail address, click the check boxes to include additional info, and send it in. They DO read those. If they need more info from you to identify the bug, they might e-mail you about it. If not, you won't hear from them, but they may still have the bug fixed in the next update.

It's a little convoluted but it is possible to contact Magix. Instructions here

@fr0sty - Yes, this is true. I have seen that crash report dialog pop up so many times that I have come to ignore it, LOL! BUT for Vegas Pro 18, I may be using it a lot!! Thank you for that reminder!


Also, regarding reporting to Magix, if VEGAS crashes and you get the crash report dialog pop up, fill that out with your e-mail address, click the check boxes to include additional info, and send it in. They DO read those. If they need more info from you to identify the bug, they might e-mail you about it. If not, you won't hear from them, but they may still have the bug fixed in the next update.

@RogerS - Thank you so much for answering my question. I appreciate the link. And yes, I know what you mean. 🙂

It's a little convoluted but it is possible to contact Magix. Instructions here

I got similar issues too when doing in my ASUS ROG (Intel Graphics + Nvidia Graphics)

Resizing the tabs will fix. (though a bit annoying - hoping this can also be solved)

@set - Thank you for responding! Could you clarify? When you say "Resizing the tabs will fix" do you mean the "transitions tab", the "video FX tab" and "media generator tab", etc. and you can make them bigger or smaller? If so, how do you do that?

Hope this video helps about 'resizing the tabs will fix':

@set - Thank you for the video! Yes, he demonstrates this distortion in the plugin list precisely and, as you know, what you are I are both experiencing as well. I see that he just moves the bar up and down to make the distortion go away but it's not really a fix. I do the same thing by selecting the "little square" in the upper right hand portion of the entire screen (next to the - and x selections) and when you hover your mouse over it it says, "Restore Down". It brings the window slightly smaller, and then when you select the "little square" again, which now says, "Maximize", it does the same thing. But the fix only lasts for a couple of seconds, LOL! just like the man experienced on the video. Wow, I hope they get this fixed soon but I see that others are clearly having the same problem. And the most important thing is "Magix, are you seeing this too?" Thank you so much for responding set and uploading the video link!! 😊

That's right, not a true fix...

@Debbie-Whitmer Could you update your AMD driver (https://www.amd.com/de/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580)? Please try the "Radeon™ Pro Software for Enterprise" version. Does it fix your issue? We believe it is a driver issue and also Set was able to fix his issue by updating the Intel GPU (but he will give us more feedback ASAP).

Quick update: NO - didn't work.

*only retry reinstall Intel Graphics Driver

@Debbie-Whitmer I found something which sounds like your problem. Do you have an ASUS Rog machine like @set with the same issue. The Sonic Suite application that comes with the system causes this issue.

https://github.com/dotnet/wpf/issues/707#issuecomment-650240866

hmm, seeing in the first original post, Debbie Whitmer is using AMD Ryzen 9 processor with Radeon RX580 video card.

Sonic Suite... should it be uninstalled?

@VEGASPascal - Thank you so much for uploading Gary and Eric's short tutorial for Vegas support. Very helpful!

@Debbie-Whitmer Are you able to see the "NahimicOSD.dll" on your system?

Please start the "Windows Power Shell" and run the command

[system.diagnostics.process]::GetCurrentProcess().Modules | where { $_.modulename -match “NahimicOSD.dll”}

@VEGASPascal - Hi there. I updated my AMD driver as you suggested with the link you gave me. I will tell you that the version I had before was version 20.8.1 but the version you wanted me to update to was an older version which is 20.4.2. After I installed it, it did a lot of crazy things to my computer. It came up with a black screen, and my PC locked up and I had to shut it down. After I turned it back on, it took a long time for it to come up and, then, it did some type of system restore or error checking. When my computer finally came back up, I executed Vegas Pro 18. I have an attachment so you can see that this did NOT fix the problem. And like before, I got a gigantic "A" covering the entire transition window AND the plugins listing on the left-hand side of the screen completely disappeared again just like before as I stated in my previous message. In addition, after the installation of these older drivers, my machine was moving very slowly when trying to move the mouse. When I would pick another plugin to use under the transition tab, it would just sit there for at least 15 seconds or more before it would finally show up on the screen where the pictured icons are for me to even use it. I think I need to put back my newer drivers that I had because the older ones you suggested are just not working for me. But thanks for having me try something!



 

VEGASPascal wrote on 8/14/2020, 6:53 AM

@Debbie-Whitmer Could you update your AMD driver (https://www.amd.com/de/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580)? Please try the "Radeon™ Pro Software for Enterprise" version. Does it fix your issue? We believe it is a driver issue and also Set was able to fix his issue by updating the Intel GPU (but he will give us more feedback ASAP).