Software crashes

Joel-Hummel wrote on 8/1/2020, 3:45 PM

I just purchased your software. I click on "Add Media" and select a video from my hard drive. The software gives the following error below and then closes. I tried several different videos with the same result.

Movie Studio 17.0 Platinum
Version 17.0 (Build 143)
Exception 0xE0434352 (Unknown Type) IP:0x00007FFD91393E49
In Module 'KERNELBASE.dll' at Address 0x00007FFD91370000 + 0x0000000000023E49
Thread: GUI ID=0x1A88 Stack=

Comments

j-v wrote on 8/1/2020, 4:11 PM

If you want help: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

met vriendelijke groet
Marten

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