Something wrong with the "support request" option of this forum.

j-v wrote on 8/31/2019, 10:10 AM

I made a support request to this link: https://support2.magix.com/customer/en/vegas/form

with this request

I made a post on the Vegas forum with a possible bug or fault.
This is the link to the post with I think all info needed for you:
https://www.vegascreativesoftware.info/us/forum/vp17-unknown-error-rendering-to-mavc-4k-50p-nvenc--116871/

and gave, after the 2e answer all needed information, also the ask for the syscheck report of my hardware.
I shall not give here the answers I got from a Dutch writing helper, but it were answers from which I could see he knew nothing about Vegas Pro or Vegas video software.
The last gotten answer said on the end

Vegas support kun je ook in het Engels op hun website indienen. Echter, heb je de kans dat mijn collega niet naar het forum zal gaan hele gesprekken te lezen.

Translated it says: Vegas support you can also submit on their website in English. However, you have the chance that my colleagues will not go to the forum to read entire conversations.

What did I wrong?
Was my support request not english enough or something else?

Last changed by j-v

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
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Comments

Grazie wrote on 8/31/2019, 8:59 PM

@j-v - This is all very sad ☹️ .

john-baker wrote on 9/1/2019, 10:17 AM

@j-v

. . . . What did I wrong? Was my support request not english enough or something else? . . .

If you are in the Netherlands or have your computer language settings set to Dutch then it is very likely the support site detected this and changed your request to the Dutch version of support.

John EB

Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP Pro Premium, Video Pro X4, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015, DVD Architect 7 build 100..

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

j-v wrote on 9/1/2019, 10:55 AM

@j-v

. . . . What did I wrong? Was my support request not english enough or something else? . . .

If you are in the Netherlands or have your computer language settings set to Dutch then it is very likely the support site detected this and changed your request to the Dutch version of support.

John EB

Forum Moderator

And than my question in return is, what must I do more than I did, to get in contact to the people who knows about new Vegas video software and ask evry time to send a full request support for helping them with some "issues"?
Not what is stated here many times?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!