Something wrong with the "support request" option of this forum.

j-v wrote on 8/31/2019, 10:10 AM

I made a support request to this link: https://support2.magix.com/customer/en/vegas/form

with this request

I made a post on the Vegas forum with a possible bug or fault.
This is the link to the post with I think all info needed for you:
https://www.vegascreativesoftware.info/us/forum/vp17-unknown-error-rendering-to-mavc-4k-50p-nvenc--116871/

and gave, after the 2e answer all needed information, also the ask for the syscheck report of my hardware.
I shall not give here the answers I got from a Dutch writing helper, but it were answers from which I could see he knew nothing about Vegas Pro or Vegas video software.
The last gotten answer said on the end

Vegas support kun je ook in het Engels op hun website indienen. Echter, heb je de kans dat mijn collega niet naar het forum zal gaan hele gesprekken te lezen.

Translated it says: Vegas support you can also submit on their website in English. However, you have the chance that my colleagues will not go to the forum to read entire conversations.

What did I wrong?
Was my support request not english enough or something else?

Last changed by j-v

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
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Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
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Comments

Grazie wrote on 8/31/2019, 8:59 PM

@j-v - This is all very sad ☹️ .

john-baker wrote on 9/1/2019, 10:17 AM

@j-v

. . . . What did I wrong? Was my support request not english enough or something else? . . .

If you are in the Netherlands or have your computer language settings set to Dutch then it is very likely the support site detected this and changed your request to the Dutch version of support.

John EB

Forum Moderator

Lateral thinking can get things done!

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j-v wrote on 9/1/2019, 10:55 AM

@j-v

. . . . What did I wrong? Was my support request not english enough or something else? . . .

If you are in the Netherlands or have your computer language settings set to Dutch then it is very likely the support site detected this and changed your request to the Dutch version of support.

John EB

Forum Moderator

And than my question in return is, what must I do more than I did, to get in contact to the people who knows about new Vegas video software and ask evry time to send a full request support for helping them with some "issues"?
Not what is stated here many times?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)