I downloaded 5.2 from this web site... when I opened the program... it asked for the serial number... said it was invalid.
Should I load the original 5.0 disc... then enter that original serial number... then download the 5.2 upgrade?
Still not having any luck...
I originally purchased 5.0... at some point I upgraded to 5.2.
Now I am trying to get 5.2 onto a new system.
I just tried downloading the program from "My Account". Under "My Account", it is registered under the 5.0 original regristration number. When I open the new 5.2 download (on the new system) it asks for the reg number, I enter that original number and it says it's invalid.
I noticed the upgraded 5.2 program on the old system has a different reg number. I tried entering that into the new system and it says it is also invalid. (Why did the reg number change when 5.0 was upgraded to 5.2 in the old system?) Is that my problem? That "new" reg number does not appear anywhere under "My Account".
Anyway... both numbers are "invalid". And I still can't get 5.2 into this new system.
Thanks again for your advice.
I'm pretty sure that 5.0 and 5.2 are different versions, and that 5.2 is an upgrade from 5.0, not an update. Only updates of the same version are free and use the same serial number. Upgrades are paid purchases and require a new license and serial number.