Trying to Register Movie Studio Plat 12 and other Sony Vegas versions

Brian-Bullock wrote on 7/13/2025, 4:52 AM

I've sent ticket requests to support twice in two weeks and have yet to get an answer, and I really need this product to work on my new machine. I've installed Movie Studio Platinum 12 and now it wants me to register the product before I can use it.

The problem is that the server used to do the registering appears to be down (maybe dead?) with the error 12002 and so I have no viable means of progressing.

What can be done about this?

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ChrisZ wrote on 10/20/2025, 10:02 AM

Hello,

I activated my SONY Movie Studio Platinum Suite 12 directly with Sony at the time.

When I go to https://www.vegascreativesoftware.com to register my software with the S/N, I get a message saying that my S/N is already in use (“Serial number already in use”). When I click on “Generate activation codes,” I get the message “Product not yet registered.”

What should I do?
Ticket#2025102017002024

Thanks