Unable to IMPORT / READ MPG files without Errors

More Duftopia wrote on 10/26/2012, 3:35 PM
I've had this issue now for at least 2 years and NO ONE in customer support is able to resolve it for once and for all.

I cannot read all my TIVO (SONY) mpgeg files or any others without crashes, Lost Audio, Lost Video or Unsynchronized audio to video.

Whats the SOlution to this problem and do not respond with Re-install, or Update, or Run this third party program responses.

I paid a good amount to keep up to date and am running vegas 11 pro and oddly enough version 5 on my old machine seems to be able to read these files sometimes better than the newer versions.

What is my recourse for returns since this software package NEVER worked exactly as it stated or provided anything reasonable to customer support for years now.

Duftopia

Comments

john_dennis wrote on 10/26/2012, 5:00 PM
You should probably read this thread. I don't think Sony makes any promises to you from the TIVO recorder side or the Vegas Pro side, but there are many people who edit video from personal video recorders without losing too much hair. The effort can take a variety of tools not included with either of your past purchases and a fair amount of understanding of transport streams, program streams, containers and codecs.
More Duftopia wrote on 10/30/2012, 4:04 PM
Yes well I paid over $1000 oto the Sony People to have a working program now for over 10 years with vegas 4 to 11 and movie 6-10 and in the end I have a program that CANNOT read 30% of the files in the inductry and NO support on a permanent fix.

I see HUNDREDS of people with the very same issue and what are we all suppose to do? get a hack software videoredo program to assist us in getting our $800 bvegas package to work!

That is lucicrous to say teh least.

There has to be a better solution.
Michael
_Lenny_ wrote on 10/30/2012, 4:13 PM
Michael, I know nothing about TIVO, but I do have a PVR that records digital transmissions here in the UK.

To be able to use these with Vegas, I have to feed them through MPEG Stream Clip. It only takes a few seconds with each video, and then they work a treat.

I know it doesn't address your problem, but it may help, and may be better than VideoReDo (which I have never used).

Good luck,

_Lenny_
Former user wrote on 10/30/2012, 4:16 PM
Where did you get the 30% number?

TIVO files are not normal MPEG files. They are encrypted and fingerprinted I suppose to prevent copying. There are many tools available online to extract the MPEG file from the Tivo files.

Dave T2
musicvid10 wrote on 10/30/2012, 6:48 PM
Almost all PVR files including Tivo need to be reindexed before decoding for editing. This is different than decoding for playback. It is the nature of broadcast Transport Stream encoding, and not of any particular editor, Vegas included.

See the link John Dennis posted, and reindex your files before importing. You'll be glad you did.
mikkie wrote on 10/30/2012, 10:41 PM
> "I cannot read all my TIVO (SONY) mpgeg files or any others without crashes, Lost Audio, Lost Video or Unsynchronized audio to video."

For the Tivo files, Google. I just did & got several promising hits with stuff to try. I don't have your files, nor do I have a Tivo so there's nothing I can try 1st hand -- Sorry. Personally I'd go the Google route, trying what's worked for others, but if none of that works videohelp.com has several apps that'll give you more info on what's actually inside of your Tivo's video files, & there are several that'll re-write a video file without re-encoding -- again what works/doesn't depends on those files, on what Vegas will import, & possibly on what else you've got installed in Windows.

If you mean all sorts of video files won't work, there's probably no one simple solution, unless you're anxious to try win8 -- in that case consider a fresh win8 install, then add Vegas & see if it'll work with/for your video then, before you start adding other software. If it works, & it should, as you're adding software keep testing Vegas & you'll know right when it breaks, if it does.

If instead all sorts of video won't work, & a fresh windows install is out of the question [I just picked win8 as something some people want to do anyway], you'll have to diagnose your system looking for stuff like conflicting software, particularly stuff like Direct Show filters. Graphics hardware drivers can play a part too. Google for info on that diagnosis process -- it often isn't pretty or quick, but then if it was it wouldn't take a couple/few years without an answer. Sorry.