Uninstall & Reinstall VMSP17

SantomPhith17 wrote on 10/19/2025, 10:41 AM

Hello
Still working with MS17Platinum Windows10 but it seems way more unstable and I realize that could be from Windows10 no longer supported or the fact that my pc is fairly old but I thought a complete reinstall might be effective but I'm also worried I won't be able to retrieve the software due to Windows10 or a fairly old pc...
Any advice or suggestions appreciated
ThankYou

Comments

john_dennis wrote on 10/19/2025, 11:10 AM

Do an image backup of your system first...

... and do anything you want with impunity.

SantomPhith17 wrote on 10/25/2025, 10:32 AM

ThankYou so much I'll give that a shot

SantomPhith17 wrote on 10/26/2025, 2:54 PM

Ran a compatibility test &it deemed MS17Platinum incompatible with my system
Worked just fine 3or4 months ago so yeah like I said I think because my PC is so old &still having to use Windows10 is causing the application to glitch more than ever
So still reluctantly leaning towards a total reinstall

EricLNZ wrote on 10/26/2025, 4:59 PM

@SantomPhith17 You don't say what your system specs are but if VMS17 was working well on your Win10 it should still be working okay.

Try a "Factory reset". Instructions here https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/ It applies to VMS as well as Vegas Pro. A reset clears out a cache which reinstalling doesn't. If it doesn't fix your problem post details of your pc.

SantomPhith17 wrote on 10/27/2025, 8:13 AM

ThankYou I was trying to figure out how to do that/ this helps alot

SantomPhith17 wrote on 11/18/2025, 2:39 PM

@SantomPhith17 You don't say what your system specs are but if VMS17 was working well on your Win10 it should still be working okay.

Try a "Factory reset". Instructions here https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/ It applies to VMS as well as Vegas Pro. A reset clears out a cache which reinstalling doesn't. If it doesn't fix your problem post details of your pc.

Device Name    DESKTOP-C7HRCCP
Processor    Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz   1.70 GHz
Installed RAM    4.00 GB
Storage    466 GB HDD ST500LT012-9WS142
Graphics Card    Intel(R) HD Graphics Family (113 MB)
Device ID    78454105-D903-43E9-A09A-0A0E11C2682D
Product ID    00325-80000-00000-AAOEM
System Type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

Yeah unfortunately Factory Reset didn't fix the problem
My PC is over 10rs old &still trying to use Windows10/ does seem like everything got a lot more glitchy after they stopped updating for Windows10
Maybe if I was more tech savvy