V13 build 428 Help lock-up remains.

Kit wrote on 11/30/2014, 6:36 PM
Has anyone else seen help lock-up Vegas? Help works if I have no project open. But if I open a project and do a search in help Vegas locks-up every time. Frustrating and dangerous to projects.

System: Microsoft Windows 7 Ultimate Version 6.1.7600 Build 7600
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
GeForce GTX 550 Ti v334.89
Asus P8Z77-V Pro Motherboard


OldSmoke wrote on 11/30/2014, 8:47 PM
Nope, can't reproduce here, not in 11, 12 or 13...all latest builds.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

CJB wrote on 11/30/2014, 9:43 PM
The lockup happens to me as well, works if no project is open. Had same problem with previous build
gkephart wrote on 12/8/2014, 6:48 PM
Yes, I've got the latest 428 and help freezes the whole program as long as a project is open. Fine if nothing open, though then why would I be looking for help??
Kit wrote on 12/8/2014, 7:39 PM
Yes, it's a nasty bug because when you are stuck on something you reach for help and bang! Your recent work has gone.
Kit wrote on 12/8/2014, 7:42 PM
This was a new bug introduced in V13 - right from the first build. V12 is OK. I'm trying to persevere with V13 but for a seldom -user like me this bug makes it difficult.
videoITguy wrote on 12/8/2014, 8:33 PM
Really, looks like 4 people have this common problem?
Kit wrote on 12/8/2014, 8:55 PM
Less by my count - but more than one does indicate a problem.
videoITguy wrote on 12/8/2014, 9:06 PM
As I can best recall it has been covered in installation notes previously. Maybe something like do a fresh install on a virgin clean system disk, or?
NickHope wrote on 12/8/2014, 9:53 PM
No problem here. Windows 8.1.
Kit wrote on 12/8/2014, 9:57 PM
I've installed Vegas 13 twice. Could try first uninstalling Vegas 12 first, I suppose. Installing a virgin Windows 7 just to reinstall Vegas is not really an option.
xberk wrote on 12/8/2014, 9:58 PM
Running V13 build 428 on Win 8.1 .. not seeing this problem.

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit