Vegas 11 is CRASH HAPPY

GregO wrote on 3/18/2012, 3:45 AM

Just upgraded from Vegas 9 to 11 because I couldn't even load some new Canon DSLR video on to 9 without it crashing. Other than that... had no problems with 9. Rendered every time ( just about) and I loved it.

(BTW... Desktop uses a 2.67 gigahertz Intel Core i7 920 - 6GB ram - Win 7 - 64bit. With a ATI Radeon HD 4800 GPU)

Anyway... My buddy with the DSLR camera said He upgraded to Vegas Pro 11 and that fixed his problems with editing his DSLR footage. So... since it was a paying project on a tight deadline, I dropped the big bucks to upgrade immediately and have had a massive domino of problems.

First issue: it says that the GPU is not compatible with the GPU accelerator. (Bummer number one... Now I have to drop even more money for new GPU... But still have to get my project done ASAP)

Second issue: Love the new blue titler that comes with 11! BUT... It says my GPU is not compatible with it and may have issues or need new drivers. so I installed the new drivers and at least the new blue titler would now open in Sony Vegas.

Finish the big edit using the great new blue titler affects all over it and then go to render. First time it renders just great, looks great, sounds great. I going to make a few tweaks and try to render again. This time it crashes on me part way through. I try several other times with my client coming the next day to see the final project. Nothing but crash after crash in the middle of rendering.

So then I tried to render it in other formats the next morning (original crashes in Windows media video format) turns out it won't even start to render in other formats. So then I had the bright idea to load Vegas and the new blue titler and my production onto my new laptop to at least have the project rendered once my client arrives (now 2 hours away).
(It's an HP Pavilion dv7-6163cl. Intel Core i7-2670QM Processor 2.20 GHz - With 8GB DDR3 SDRAM. Radeon (tm) hd 6770m GPU.)
Just got it a few months ago... So This thing SHOULD be just screaming along without any problem! Right?

Nope!!! I load up Sony Vegas and open it up. Then I load the new blue titler program and now Sony Vegas crashes immediately when I try to open Vegas and won't even open any project at all. A warning comes up again saying that I may need updated drivers or to upgrade to a newer GPU. Seriously? A newer GPU than December? (Can you tell I'm a little P.O.'d about now?) So I update all the drivers on the laptop… And still Sony Vegas still won't even run when the new blue titler is installed.

So back to the old computer. I have to render it until it crashes... See where the video ended... Render it from there until it crashes... And do that four times to complete the whole 6 1/2 min. video. I patched back together at least to play for the client.

The request a few tweaks which should just take minutes to fix... But NO!!! Crash! Crash! Crash... It renders 19%… Than 37%… Then 8%… Than 64% before crashing. I keep trying and once in a while get a full render... But when I listen back to it… It has all kinds of weird sound anomalies in the middle of the project that randomly show up in some renders and not on others. So… After hours and hours and hours wasted… I finally get one good render to send to the client.

Sorry to vent all of the details... But I'm at my wits end and have no idea what to do for my laptop.

I'm guessing I need a new GPU for my desktop... But… Will that really fix the problem? Obviously I have a new GPU in my laptop and it doesn't like that.

Any suggestions???

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Comments

Sherz wrote on 4/16/2012, 8:34 PM

I've gone back to Movie Studio 11 until this mess is sorted out.

SVPro11 is indeed 'CRASH HAPPY' to the point of being unusable.

ushere wrote on 4/16/2012, 9:47 PM

@ pat s - bamboo cth 661 / driver 5.2.5-5 / win 7 64bit

btw. same hid driver 2.9.2.4

tried to replicate again today - no problem.....

pat s wrote on 4/17/2012, 1:02 AM

@ushere Interesting, I have the cth-470 which apparently uses the same driver as the cth-661. I actually have the latest 5.2.5-5a(RC) Bamboo driver installed. I couldn't find your older 5.2.5-5 on the Wacom website, but they had 5.2.4-5. I tried that and Vegas immediately started crashing again. Uninstalling the driver fixes it for me. I don't get it... It's a good thing I'm not in a rush to use my tablet!

I'm just curious. Is yours not crashing at all, or is it just that you can't consistently replicate a crash?

ushere wrote on 4/17/2012, 1:16 AM

hate to tempt fate but i'm not crashing, well, occasionally on exiting vegas, however, i am having nb titler doing odd things (latest version - though i've stopped using it in the current project)), and excalibur freezing vegas for upto a minute while it loads, and like others, general 'slowing' down when vegas gets its knickers in a twist....

i'd be lost without my g110 keyboard and tablet - the combination hot keys and pen is, for me, a joy....

BinaryCafe wrote on 4/17/2012, 10:49 AM

ushere,

Thanks for sharing your discovery and results of your Bamboo driver experiments. I have a Bamboo Fun Tablet CTH661. When I checked my Wacom Virtual HID Driver version, it matched (version 2.9.2.4).

So, based on your suggestion—I disabled this driver...

I haven't done thorough testing (I have been using Premiere Pro for the past month), but so far it seems that some of the "usual suspects" are not crashing Vegas. For example, inserting a text event on the timeline then editing it usually resulted in a Vegas crash.

I haven't done a full project without the Bamboo driver. I may try to do a short project video this week, with the Bamboo driver disabled. I hope I have time to do so, because I am wondering how that will turn out. The Bamboo driver seems suspect.

I'm curious - Do you have multiple monitors? I do (2 of them). Some other threads hinted that multiple monitor setups are not Vegas Pro 11 friendly, but my previous experiments where I switched to a single monitor had no effect on reducing crashes.

Key point for me: disabling the Bamboo driver returned immediate and positive results. Interesting...

pat s wrote on 4/17/2012, 12:24 PM

@BinaryCafe - I'm the one that has Vegas crashing when I enable the Bamboo driver. @ushere doesn't have the same problem for some reason, which is good for him!

I'm glad it seems to be helping you so far. BTW, I do use two monitors all the time, with my ATI Radeon HD 5700 series video card.

I plan on contacting Sony when I'm done with this project to find a long term solution. Based on what @ushere says, I'd like to try to use my tablet as part of my Vegas workflow.

BinaryCafe wrote on 4/17/2012, 3:22 PM

@pat_s - Ah, you --you-- for the info. You must have a good gut instinct to lead you to investigating the Bamboo driver. I had read something a while back about conflicts with the Bamboo drivers, at which time I did an update to the latest driver; however, I didn't go to the next step of disabling the driver. That's why your post caught my attention.

I'm also running a Radeon card (6850).

I hope you are successful in working with SCS to working towards a long term solution. I enjoy using the tablet in my workflow, but mostly for Photoshop and Illustrator... I haven't really taken to using it much in NLE's.

Anyway, thanks for sharing the info.

ushere wrote on 4/17/2012, 7:39 PM

I'm curious - Do you have multiple monitors? I do (2 of them). Some other threads hinted that multiple monitor setups are not Vegas Pro 11 friendly, but my previous experiments where I switched to a single monitor had no effect on reducing crashes.

2 monitors - nvidia 550ti, and bm intensity pro.

Suvin111 wrote on 4/19/2012, 8:32 AM

Good work pat s!

I disabled the Bamboo drivers and SVP11 got stable. I ran it for a few hours - throughing everything I could think of at it - and it never flinched.

Intesting I tried reinstalling Bamboo software and drivers and got an error message "OOPS". The drivers fo not show up in the System Manager and the Bamboo software doesn't work - but the tablet works and Sony is still stable - go figure.

I contacted Wacom - they just said they didn't know anything about it.

ushere wrote on 4/19/2012, 8:41 AM

@ suvin111 - what vid card do you have?

OldJack wrote on 4/19/2012, 11:00 AM

I find that when Vegas crashes, if I reboot my computer I no longer have a problem with Vegas crashing.

pat s wrote on 4/19/2012, 11:48 AM

@Suvin111

I'll have to try using my tablet tonight to see if mine works without the software. That would be great! It's possible that the Bamboo software comes with a lot of bloatware that you really don't need, although I did try just installing the driver only.

I'm also curious like @ushere as to what video card you have. So far, myself and one other person with this problem reported having ATI.

Suvin111 wrote on 4/19/2012, 12:48 PM

Video Card:Sapphire HD6870 - Catalist Drivers 12.1

pat s wrote on 4/19/2012, 12:56 PM

@Suvin111 Thanks!

Interesting, you have ATI as well. Maybe it's a combination of Wacom, ATI and Vegas. I opened a ticket with Sony...

violet wrote on 4/20/2012, 11:09 AM

I have also discovered that disabling the Wacom Intous 4 driver (Driver 6.2.0w5) has made a huge difference in Vegas 11 crashing. So far so good, no crashes.
Either Wacom needs to look at their driver or sony creative software needs to see if they can figure out a way around it. I have sent reports to both Wacom and Sony.

Well Vegas has crashed once since disabling driver and it was while adding a Sony Plugin to a video clip.

JHendrix2 wrote on 4/20/2012, 11:31 AM

"Vegas 10e is quite stable and does what you need it to so"

yes im still on 10e too...bought 11 but did not install....refuse to be an alpha tester.

10e is stable for me but it has done the media replacement bug on me once a couple months ago...still...i dont see any other options at this point with vegas than 10e

Nikola wrote on 4/20/2012, 11:57 AM

I am thinking of upgrading to Vegas 11 but have two fears.

1.) What are the stability issues? Have lost many hours (days) of work with Vegas

2.) When will we see Vegas 12? I don't want to upgrade only be forced to upgrade again in a few weeks.

Duncan H wrote on 4/20/2012, 9:52 PM

Hi Nikola.

I suggest that if you want to get an overview of issues that have been reported about Vegas stability - please settle in and read all of the posts in this thread. After that, suggest you could simply search this forum as there have been a range of related threads.

In short, I don't think that you're likely to get a meaningful response to your question. The experiences of users who have ventured into VP 11 ranges from people who think it is rock solid right through to people who have stated that they have abandoned the product. There appear to be many people (including myself) who have suffered instability with VP11 and very much hope that these issues will be quickly and permanently addressed by SCS. Pretty much everyone contributing on this forum has a unique configuration of hardware and software and , perhaps unsurprisingly, this appears to fundamentally influence the joy or frustration that people are finding lies within Vegas Pro 11.

My own view is that I simply don't want to see a VP12 for a long time - I believe Sony have a responsibility to many people who have spent money on VP11 (and related plugins) and who have yet to be supplied with software that is dependable and robust, particularly for those of us who use this software to earn an income. For this reason, I don't want to see a release of VP12, I simply want Sony to continue to work to refine VP11 so that it does not crash regularly. From my reading of posts above, this thought appears to be shared with quite a number of highly experienced , capable and previously loyal VP users.

Trust this helps.

Duncan

Grazie wrote on 4/20/2012, 10:40 PM

Just been reading the other post - Thumnail and Memory leak - can we all test :-

1) Memory Leaks

against

2) Thumbnails on/off (detail view off/on)

I will be!

Grazie

VidMus wrote on 4/20/2012, 11:14 PM

Grazie says, "2) Thumbnails on/off (detail view off/on)"

I use head, center and tails.

I used to use 'all' and that would always and eventually cause Vegas to crash on my old system. Also on my old system and my previous NLE.

I am now so used to just using the head, center and tail method that I do not bother with 'all' anymore. Besides, 'all' would always slow down my workflow waiting for updates everytime I changed my zoom level.

Most of the Vegas crashes I had were system as well as workflow. Then it was workflow and now there are no crashes at all.

From all of the threads on crashes here it looks like one has to figure out their own unique whatever it is that causes the crashes.

I noticed that one person said that if they save their project a lot they will not have as many crashes. I started doing the 'edit+save' method with the previous NLE and still do. So it is edit+save+edit+save and so on...

So maybe that is at least part of the reason why I do not get any crashes?

I also do not use all the fancy plugin's or other input devices like some here do.

So I think when you sum it all up Vegas may not really be stable and crash free on my system but it does not crash simply because of the way I use it in combination of what I use and/or do not use on my system.

By the way, if I cause Vegas to trigger a background task and then close it I might get one of those Vegas errors soon after I close it. Apparently the background task keeps on working even after I close Vegas and when it gets done it expects Vegas to still be there but it is not because I closed it and so it gives the error. I think SCS caught a number of those but missed a few.

I am just trying to help.

Grazie wrote on 4/20/2012, 11:28 PM

VM, thanks.

Your experience is truly valuable. From what you say I need to ease/pull the throttle back on the extra demands I have in place to get 595 to become stabler(?). This I can do:-

1] Head<>Centre<>Tail - I've always had ALL! But I'm happy to compromise, if SCS reads this and sees what I've needed to do to get stability.

2] I need to go to Rehab regarding the "Fancy" FXs. But, again, point taken.

3] I'm now experimenting with ONLY using detail view and killing my use of Thumbnail/s

I've just "attempted" to reopen a 13 minute project: 5 tracks - Top track 13 minutes of Text, then 2 "normal" tracks of of Vid+Aud. And now I'm getting PhoneHomes for that Grovel thing.

I've got 16gb of RAM!

Grazie

ushere wrote on 4/20/2012, 11:41 PM

+1 for duncan h post

i'm hanging in for the next 11 point release, if it doesn't address the various documented bugs then it's bye-bye vegas - and that's after being a professional user since ver 4!

Royce1 wrote on 4/30/2012, 11:46 PM

I have Vegas Pro 11 (64 bit) - running on Windows 7 64 bit machine.

The program kept crashing when using things like Title & Text, Chroma Keyer and even Color balance. It also crashed with NewBlue Plug in for Vegas.

Sony had me do all sorts of things - and it kept crashing.

On April 27, 2011, - I suddenly tried changing Vegas Pro 11 by using WINDOWS compatibility feature. (Right click the Icon of Vegas, choose Properties and then choose the Compatibility Tab) - The compatibility options are:

Windows Service 2008
Windows Vista
Windows Vista (Service Pack 1)
Windows Vista (Service Pack 2)
Windows 7

I decided on "Windows Vista"

THEN when I ran Vegas Pro 11 - both the Chroma Keyer and Color balance worked - and so far the program did NOT crash. I got it to render out too. I also tried “Titles & Text” and Vegas did NOT crash. NewBlue plug in also did NOT crash.

Could all this verify that Window 7/64 bit and Vegas Pro 64 bit are in conflict? I just sent off an email to Sony Support.

UPDATE: As of May 1, 2012 - More tests later... and staying solely with Windows Vista Compatibility mode, I had two layers of video - chroma keyer, and moving titles of title & text - and additionally two different sets of Newblue titles all going at the same time - and it all worked correctly. Made various adjustments, and changes - and closed it and reopend files, and more adjustments. No crashing whatsoever. So if this Vista compatibility switch continues to hold up - then at least the owners of Vegas Pro 11 can get work done - until Sony properly addresses the issue.

Grazie wrote on 5/1/2012, 12:56 AM

Wow . . . now that looks promising. Surely SCS test their BETAs on WIN7 and all flavours? Could the "act" of just switching make/made the difference? And the switch-back to W7, does the instability return?

Interesting . . . .

G

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