Vegas 20 + Titler Pro 7

edoardo-pontini wrote on 9/30/2022, 6:43 AM

I bought the package with add-ons, including Titler Pro 7, through the vegas hub.
The problem is that, even if correctly licensed (I have written several times to Newblue), I always get the watermark in Vegas that the product is not active.
Have you also had similar problems? Solutions?
Thank you

Edoardo

Comments

jetdv wrote on 9/30/2022, 8:42 AM

@edoardo-pontini, you need to stick with NewBlue support to figure out any activation issues. As for your "Title4" image, I believe that's just the "4th title", not saying you had "Titler Pro 4" at any time.

The fact that you have "Live2Post" also installed could be part of the issue as well. Live 2 Post is, basically, a stripped down version of Titler Pro 7 that does not allow editing of titles but will allow importing titles made in VEGAS Stream for those who don't have Titler Pro 7.

I'd recommend you go back to Stephen and ask for the "Clean install" procedure and let him know you want to uninstall Live 2 Post and Titler Pro 7, and then follow his procedure. Once that's done, hopefully you won't see that not activated message.

edoardo-pontini wrote on 9/30/2022, 9:55 AM

Steven already had me do a clean install, and on Newblue's part everything looks fine now. For this reason I took the liberty of writing here. :(

janndk wrote on 9/30/2022, 10:42 AM

I have the same problem. NewBlue support told me it is a bug in Titler Pro, and promised to contact me when it is fixed.

jetdv wrote on 9/30/2022, 12:03 PM

@edoardo-pontini, did you also remove Live2Post?

edoardo-pontini wrote on 9/30/2022, 12:09 PM

@edoardo-pontini, did you also remove Live2Post?

Yes Edward, Newblue is the first thing that got me to uninstall Live2Post. 😔

Tony-Anderson wrote on 10/1/2022, 10:06 AM

Hello @edoardo-pontini @janndk just wondering if you've been able to resolve this issue? I'm experiencing the same thing. I've tried the 'clean install', cleared registry entries etc, but still getting the 'Watermark'. Very annoying...

edoardo-pontini wrote on 10/1/2022, 11:29 AM

Hello @edoardo-pontini @janndk just wondering if you've been able to resolve this issue? I'm experiencing the same thing. I've tried the 'clean install', cleared registry entries etc, but still getting the 'Watermark'. Very annoying...

Hi, I am in contact with Newblue practically every day, now I have also opened a report to Magix, but it seems that their response times are very long. If I have news I will update you.

edoardo-pontini wrote on 10/1/2022, 11:31 AM

Hello @edoardo-pontini @janndk just wondering if you've been able to resolve this issue? I'm experiencing the same thing. I've tried the 'clean install', cleared registry entries etc, but still getting the 'Watermark'. Very annoying...

This is my last my from Newblue...

"Good morning
 
I'm sorry that's still not working for you. Unfortunately I'm going to have to place your ticket on hold as this looks like it's a known bug some of our VEGAS users are experiencing. So for now I'm going to escalate it to our development team while it's on hold and once a bug fix or update is released you'll be notified. Thanks so much for your patience."

Among other things, it must be said that Steven (Newblue) was very professional and good towards me

Gid wrote on 10/1/2022, 11:54 AM

@edoardo-pontini Hi, I know this is going to be no help, I have NewBlue Total FX, Titler Pro 7 works fine in VP20 for me, your problem must be something about that add-on inc with your upgrade. 🤷‍♂️

Vegas Pro 20
Vegas Pro/Post 19 (Latest build), HitFilm Pro,  
Magix Movie Studio Platinum 2023 - from 2004-ish - Latest version,
Magix VPX14
Adobe After Effects
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I'm 54, I've been a UK joiner for 38yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
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At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G
 

edoardo-pontini wrote on 10/1/2022, 11:59 AM

@edoardo-pontini Hi, I know this is going to be no help, I have NewBlue Total FX, Titler Pro 7 works fine in VP20 for me, your problem must be something about that add-on inc with your upgrade. 🤷‍♂️

Thanks for your intervention, I always hope that Magix technicians, before replying, look at the posts. Maybe with this your intervention they can understand why with one product it goes and with the other it doesn't work.

Reyfox wrote on 10/1/2022, 12:15 PM

Curious as to what build of TP7 they are using. I am using Build 210922 in VP19. I also have Vividcast installed.

janndk wrote on 10/1/2022, 12:59 PM

Hello @edoardo-pontini @janndk just wondering if you've been able to resolve this issue? I'm experiencing the same thing. I've tried the 'clean install', cleared registry entries etc, but still getting the 'Watermark'. Very annoying...

This is my last my from Newblue...

"Good morning
 
I'm sorry that's still not working for you. Unfortunately I'm going to have to place your ticket on hold as this looks like it's a known bug some of our VEGAS users are experiencing. So for now I'm going to escalate it to our development team while it's on hold and once a bug fix or update is released you'll be notified. Thanks so much for your patience."

Among other things, it must be said that Steven (Newblue) was very professional and good towards me

I got about the same message - a month ago. Problem not solved.

janndk wrote on 10/1/2022, 1:02 PM

Titler Pro 7 "standalone" works fine in my computer. But not as a plugin in Vegas Pro 20.

misohoza wrote on 10/1/2022, 2:09 PM

Hello @edoardo-pontini @janndk just wondering if you've been able to resolve this issue? I'm experiencing the same thing. I've tried the 'clean install', cleared registry entries etc, but still getting the 'Watermark'. Very annoying...

This is my last my from Newblue...

"Good morning
 
I'm sorry that's still not working for you. Unfortunately I'm going to have to place your ticket on hold as this looks like it's a known bug some of our VEGAS users are experiencing. So for now I'm going to escalate it to our development team while it's on hold and once a bug fix or update is released you'll be notified. Thanks so much for your patience."

Among other things, it must be said that Steven (Newblue) was very professional and good towards me

I got about the same message - a month ago. Problem not solved.

I got the same message half a year ago - haven't heard from them since.

Don't know... Maybe it's just their polite way how to close a ticket.

jetdv wrote on 10/1/2022, 3:12 PM

@misohoza, reply back if you haven't received another reply in a long period of time. In the case where developers are working on an issue, the ticket will be placed on "hold" instead of "closed". It's possible your ticket is on hold but it doesn't hurt to reply to make sure things are still on track.

edoardo-pontini wrote on 11/10/2022, 9:39 AM

Newblue give me the solution!!!

 

Reboot your computer

Uninstall your Titler versions C:\Program Files\NewBlueFX\uninstallers 

Go to C:\Program Files\NewBlueFX and make sure Titler is removed

Go to C:\Program Files\NewBlue and make sure the folder NewBlue Titler Pro 2.0 for Windows is removed

Go to C:\Program Files\Common Files\OFX\Plugins\NewBlue and make sure the folder TitlerPro.ofx.bundle is removed

Go to C:\Program Files\Common Files\OFX\Plugins\NewBlueFX and make sure the folder TitlerPro2.ofx.bundle is removed

Click Start and type Regedit, then run the app

Within Regedit, look under HKEY_CURRENT_USER > SOFTWARE, right-click NewBlue and select Delete

Next look under HKEY_LOCAL_MACHINE > SOFTWARE, right click NewBlue and select Delete

Re-install:  http://dl.newbluefx.com/downloads/Win/titler/NewBlueTitlerPro7VegasPro-220706.exe

 

 

Then I unistall always here C:\Program Files\NewBlueFX\uninstallers Live2post...and now Titler works!!!

 

 

Jack S wrote on 11/10/2022, 10:45 AM

@jetdv I'm curious. Is build 220706 for Titler Pro 7 standard? I ask because I have TP7 Ultimate, build 210922, and my NewBlue App manager states that 210922 is current.

My system
Dell XPS 8700 (I know, it's a little outdated)
Windows 10 Home (x64)
3.1 GHz Intel Core i5-4440
16GB RAM
NVIDIA GeForce GTX 1050 Ti display adapter
System drive Samsung SSD 850 EVO 250GB

Camcorder
SONY Handycam HDR-XR550VE

Reyfox wrote on 11/10/2022, 10:48 AM

@Jack S, logging into my NB account and seeing if anything new for TP7, downloading the Windows version gives the same build number that you (and I) have.

jetdv wrote on 11/10/2022, 11:18 AM

@Jack S, that is a newer build of the standard version. They're working on a newer release of Titler Pro 7 - all versions; standard, elite, and ultimate.

Jack S wrote on 11/10/2022, 4:16 PM

@jetdv Thanks.

My system
Dell XPS 8700 (I know, it's a little outdated)
Windows 10 Home (x64)
3.1 GHz Intel Core i5-4440
16GB RAM
NVIDIA GeForce GTX 1050 Ti display adapter
System drive Samsung SSD 850 EVO 250GB

Camcorder
SONY Handycam HDR-XR550VE