Vegas hub stock not working

InvictusManeo wrote on 11/2/2025, 8:32 AM

I will click download or add to timeline or add to project media on the stock video I want and nothing will happen. Then the drop down menus for the video will stop working completely. I've tried restarting vegas and my PC. I'd rather not have to delete the cache.

What's going on?

Comments

Rich-Lentz wrote on 11/2/2025, 4:10 PM

I am having the same issue I am on Vegas Pro 23 Trial, it says I have.

HD Stock Media Downloads available 1 of 1 remaining

Text-to-SpeechCharacters available 5000 remaining

Speech-To-TextMinutes available 10 of 10 minutes remaining

I have tried Download, Add to Project Media, Insert on Timeline, but nothing happens!

Brett-Redvers wrote on 11/2/2025, 5:02 PM

I've just come here to report the same thing.
VEGAS Hub loads fine but when I click download - nothing happens.
And then the dropdowns all freeze and I have to exit the video download popup.

On Windows 11 - with latest updates - version: 23H2

EricLNZ wrote on 11/2/2025, 6:09 PM

I wonder if it's connected to the Microsoft Azure problems. It appears to have been fixed but possibly there could be latency issues.

anthony-chiappette wrote on 11/2/2025, 8:13 PM

I have been trying since about 2 PM. It's still not working for me.

ASUS Prime Z590-A Motherboard with Intel Core i7 11700 8 Core / 16 Thread 2.50GHZ, 64GB Crucial DDR4 3200 (4 x 16GB), nVidia GeForce RTX5060 8GB GDDR7, SoundBlaster X AE5 soundcard, 3 x 4TB Samsung 860 EVO SATA 3 SSD, 2 x 8TB Samsung 870 QVO SATA 3 SSD, 1 x 2TB Samsung 980 Pro NVME PICE4 SSD, 2 X WD 4 TB NVME PCIE3 SSD, 2 X Viewsonic HD monitors, LG Blu-Ray writer. Windows 11 (latest build), currently using Vegas Pro 22 latest build, and limited VP23 use to gauge performance and ease of use differences. Videos come from 2 x Sony HDR CX-405 Cameras, XAVC-S MP4 @ 50Mbps 1080P 60fps video files. (Previously: 2 x Canon HFR800 cameras, MP4 files at 1920 x 1080 60p 35Mbps).

EricLNZ wrote on 11/2/2025, 9:07 PM

That 2pm is your local time. What's that in UTC or GMT?

VEGASFlorian wrote on 11/3/2025, 1:29 AM

We can confirm that Hub Services are currently unreliable. We are investigating whether this is related to the outages on Microsoft's side or whether our backend is experiencing problems.

Janusz-Bus wrote on 11/3/2025, 1:44 AM

I am having the same issue with stock media. I tried to place a footage clip on the timeline, but after clicking 'place on timeline,' nothing happened for a few minutes, and then the footage seemed to freeze. To be honest, Vegas has always had problems and is very unreliable software.

Over the years, I have used it less and less, especially now that you can create your own videos using AI. Good luck, everyone. They don't even have contact us link anymore. all is about selling the software not much about customer service or professional support.

VEGASFlorian wrote on 11/3/2025, 1:47 AM

@Janusz-Bus: It looks like it's not an issue on our end.