Vegas Pro 15.0 and Movie Studio 15.0 both crash at launch

Quentin-MD wrote on 12/31/2018, 3:19 PM

Hello all,

I recently purchased the "Humble Software Bundle: VEGAS Pro Even More Creative Freedom!".

This bundle includes the following softwares :
-Vegas Pro 15.0
-Movie Studio 15.0

Upon installation and registration, I am not able to launch any of these 2 products AT ALL. And am therefore unable to use them.

The software crashes at the following steps of the opening screen/process (roughly translated from French) : "initialization of video rendering with accelerated GPU"

I sent the crash logs to Magix but have not been getting any reply as of yet.

See them below :

VEGAS PRO 15

Problem Description
Application Name: VEGAS Pro
Application Version: Version 15.0 (Build 416)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igdrcl64.dll
Fault Address: 0x00007FF9BF97DCDE
Fault Offset: 0x000000000024DCDE

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe
Process Version: Version 15.0 (Build 416)
Process Description: VEGAS Pro

MOVIE STUDIO 15

Problem Description
Application Name: Movie Studio
Application Version: Version 15.0 (Build 146)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igdrcl64.dll
Fault Address: 0x00007FF9CDF3DCDE
Fault Offset: 0x000000000024DCDE

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio 15.0\MovieStudioHD150.exe
Process Version: Version 15.0 (Build 146)
Process Description: Movie Studio

My PC configuration is as follows :

Laptop MSI GS65 Stealth Thin
Win 10 64 Bits Build 1803, all updated
Intel i7 Proc i7-8750H
GFX Card : nVidia GTX1070 Max Q, with latest nVidia drivers (417.35)
32Gb RAM

You will find 2 screenshots in attachment showing the crash.

Thanks for your support !

Comments

j-v wrote on 12/31/2018, 3:58 PM

Try again after you disabled first the Nvidia GPU in Windows Device Explorer/Display Adapters and if that not helps the Intell Graphics or maybe both and try to figure out if one of those options make any difference.
Vegas can be loaded without both but has not GPU accelleration and some rendertemplates.

NickHope wrote on 1/1/2019, 12:25 AM

Troubleshooting suggestions: https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Quentin-MD wrote on 1/1/2019, 10:54 PM

Hello guys !

Thanks for the swift replies !

I tried the following for now and will try on other solutions later on :

-Right Click on Shortcut --> Execute with nVidia GFX only => does not work

-Right Click on Shortcut --> Execute with Integrated GFX only => does not work

-Right Click on Shortcut --> Change Default Graphics => nothing happens (it does not open any kind of window).

I tried those solutions on both Movie Studio 15.0 and Vegas Pro 15.0 and the results are the same for both.

@NickHope thanks for the link to your page. One question :

-Install the Latest Update --> do you confirm the updates are free ? Meaning I can update from Vegas Pro 15.0 to 16.0 and so on ?

Otherwise, given the log I posted earlier on, I believe the issue may be related to this thread : https://www.vegascreativesoftware.info/us/forum/program-won-t-even-start-just-crashes--105612/

I'll try deleting the related .dll files later on and see if this solves the problem.

Keeping everyone posted !

NickHope wrote on 1/1/2019, 11:09 PM

thanks for the link to your page. One question :

-Install the Latest Update --> do you confirm the updates are free ? Meaning I can update from Vegas Pro 15.0 to 16.0 and so on ?

A change from VEGAS Pro 15.0 to 16.0 is an upgrade and is not free (unless you subscribe to VEGAS Pro 365). A change from, for example, VEGAS Pro 15.0 Update 7 (build 387) to VEGAS Pro 15.0 Update 8 (build 416) is an update and is free.

j-v wrote on 1/2/2019, 3:56 AM

-Right Click on Shortcut --> Execute with nVidia GFX only => does not work

-Right Click on Shortcut --> Execute with Integrated GFX only => does not work

-Right Click on Shortcut --> Change Default Graphics => nothing happens (it does not open any kind of window).

I tried those solutions on both Movie Studio 15.0 and Vegas Pro 15.0 and the results are the same for both.

This was not my proposal.
Disable is something else than choosing another one to start a particular program with. In the Device Explorer you have to disable or anable.

Quentin-MD wrote on 1/2/2019, 9:52 AM

Hello all ! My issue is finally solved.

Since the problem mentioned in the log was linked to Intel Graphics, I wanted to make sure I had the latest version of the related drivers installed.

Which was not the case.

Upon installing version Intel Graphics Drivers 24.20.100.6291, Movie Studio 15.0 and Vegas Pro 15.0 opened without any problem.

I guess any drivers at this version or above should prevent any opening crash.

Thanks again for the help !

Quentin