Vegas Pro 15 closes when selecting a mp4 file

Bartolom-VelaLara wrote on 4/13/2020, 6:09 AM

Hi everyone,

First of all, thanks for your help and sorry for my broken english.

I've been working with Vegas Pro 15 for a long time with no problem, but suddenly, with no apparent reason why, when I slect an mp4 file to work with, the program closes with no error text or advertising. I can import every other file format, as avi or pictures, but when I pick an mp4 file the "thinking circle" appears and after two seconds the program closes.

I have googled and tried so many things, as erase compound file, install quick time, run as adminsitrator, uninstall and install, but no one have solved the issue.

I have to say that it's the second time it happens to me, but the first one it got solved as surprisingly as it had started. So, I guess this is something related to the installation of other video programs.

In addition to this, my mp4 files work on other programs, as videopad or obs, but not on vegas pro.

Windows 10, updated, everything ok on my computer. As I've said, everything is ok when I work on other video editors.

Please, can you tell me why Vegas closes just as selecting an mp4?

Thanks

Comments

EricLNZ wrote on 4/13/2020, 6:26 AM

MediaInfo of your file would assist.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Bartolom-VelaLara wrote on 4/13/2020, 10:25 AM

Thanks, EricLNZ.

The problem ir that I can not open the file to see its mediainfo. As I've said, as fast as I click on the file to select it on the import windows, or as I drag it into Vegas (but the file doesn't past, just appears a "forbidden" signal), the program closes with no message.

The are fullHD (1920x1080), 9183 Kbps and 29.97 fps. Audio 191Kbps and 48.000 kHz

In addition, maybe it helps, when I open again Vegas it starts from zero, as if nothing has happened before.

Also, I've installed Vegas Movie Studio and it has the same problem. All other video editors I have work perfectly with those mp4 files.

Thanks

Bartolom-VelaLara wrote on 4/13/2020, 10:56 AM

I have found the .wer info. Maybe it can help...

Nombre de evento de problema:   BEX64
Nombre de la aplicación:   vegas150.exe
Versión de la aplicación:   15.0.0.416
Marca de tiempo de la aplicación:   5bee4c9e
Nombre del módulo con errores:   StackHash_2264
Versión del módulo con errores:   0.0.0.0
Marca de tiempo del módulo con errores:   00000000
Desplazamiento de excepción:   PCH_A2_FROM_unknown+0x0000000000000000
Código de excepción:   c0000005
Datos de excepción:   0000000000000008
Versión del sistema operativo:   10.0.18363.2.0.0.768.101
Id. de configuración regional:   3082
Información adicional 1:   2264
Información adicional 2:   2264db07e74365624c50317d7b856ae9
Información adicional 3:   875f
Información adicional 4:   875fa2ef9d2bdca96466e8af55d1ae6e

Información adicional sobre el problema
Identificador de depósito: 8e6998d36accf1f6ec49f03c5d0cf32b (2038424448411693867)

Thanks

j-v wrote on 4/13/2020, 11:00 AM

@Bartolom-VelaLara

The problem ir that I can not open the file to see its mediainfo.

Nowhere you have to open that file to find the MediaINfo.
It is a small free program that shows the properties, look here how to use it: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Bartolom-VelaLara wrote on 4/13/2020, 11:20 AM

Solved!!

First I have unistalled all Vegas programs.

After that, I have unistalled all graphics Intel drivers, due to the fact that I have a Radeon video card (but actually, I can not remember if the problem started when I installed radeon drivers...) Anyway, I've did it.

I recognize that maybe it's a not proper way to do it, but I have got into regedit after unistall all vegas programs and erasd a lot of vegas imputs. Yes, it's a crazy way and risky, but it worked!! After reinstall Vegas I can open, drag, work and edit mp4 files.

Thanks for your attention and help. God bless you.