Vegas Pro 15 still doesn't work - Can we get an upgrade to 16

joshua-noesser wrote on 9/4/2018, 5:04 PM

To be blunt, Vegas Pro 15 still doesn't work a year later. It crashes constantly, the transitions in the preview don't work and often lead to crashes, plus a bunch of other issues that appear that will never be fixed. With that said, are you all going to offer an upgrade for the people like me who struggle to use 15?

Comments

OldSmoke wrote on 9/4/2018, 8:04 PM

What have you done so far in terms of troubleshooting? What is exactly your problem? Have you looked at this? Also notice that pressing the send error report button doesn't work, hasn't for a long time.

Last changed by OldSmoke on 9/4/2018, 8:06 PM, changed a total of 1 times.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

joshua-noesser wrote on 9/5/2018, 10:21 AM

 

I have opened about a half dozen tickets of issues each with many conversations. Sent in dozens of logs. The latest update was the best, but still not okay. It crashes every 5-20 minutes. I am afraid to hit play to watch the clip while editing, transitions still are not smooth and you can even watch them understand how they will act. Plus some of the other features are still not working properly and often lead to a crash. My biggest concern is the basic usage which is unstable. The box it is in can easily handle the job, i7-5930K, 32Gb of Ram, 1070 Nvidia, boot drive is a 512Gb M2, while it has another 18TB's of storage on spindles in Raid 5. The product is just unstable and doesn't work. 14 was pretty good, it would only crash once every few hours

OldSmoke wrote on 9/5/2018, 11:54 AM

@joshua-noesser Have you tried moving your source footage to a non RAID drive? I had issues with my RAID and finally gave up on it. I work form a single 512GB SSD and use mechanical drives only for storage.

Also ensure your Vegas temp files are on a fast drive and that there is sufficient space on it; I use a small SSD for those.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

fr0sty wrote on 9/5/2018, 2:04 PM

Also, download the demo for 16 and see if it helps.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Kinvermark wrote on 9/5/2018, 2:32 PM

What kind of footage are you typically editing? # clips on the timeline?

gamehits wrote on 9/5/2018, 2:33 PM

 

I have opened about a half dozen tickets of issues each with many conversations. Sent in dozens of logs. The latest update was the best, but still not okay. It crashes every 5-20 minutes. I am afraid to hit play to watch the clip while editing, transitions still are not smooth and you can even watch them understand how they will act. Plus some of the other features are still not working properly and often lead to a crash. My biggest concern is the basic usage which is unstable. The box it is in can easily handle the job, i7-5930K, 32Gb of Ram, 1070 Nvidia, boot drive is a 512Gb M2, while it has another 18TB's of storage on spindles in Raid 5. The product is just unstable and doesn't work. 14 was pretty good, it would only crash once every few hours

Truthfully, I've bought 16, but I agree with this. WHY in the WORLD would Magix be OK with people searching YouTube to find fixes to disable a wide swath of functions just to get Vegas to not crash constantly?? Instead of dumping out a new version in search of a cash grab, wouldn't it be better long term if they invested the manpower and beta testing required to get a version that actually works?? I've seen this crap in my life before: Atari, Commodore, Cakewalk, and a host of other companies with the same short sighted philosophy. And it _worked out_ for them, right? Sheesh...

Kinvermark wrote on 9/5/2018, 2:36 PM

Let's just stick to the OP's actual problem, rather than digressing into software development philosophy and economics.

joshua-noesser wrote on 9/5/2018, 3:41 PM

What kind of footage are you typically editing? # clips on the timeline?

4K offroad content. Videos are on average 20 minutes after edited. Have on average 250GB's to 750GB's of raw footage.

joshua-noesser wrote on 9/5/2018, 3:52 PM

@joshua-noesser Have you tried moving your source footage to a non RAID drive? I had issues with my RAID and finally gave up on it. I work form a single 512GB SSD and use mechanical drives only for storage.

Also ensure your Vegas temp files are on a fast drive and that there is sufficient space on it; I use a small SSD for those.

yeah, I keep all temp files, and software on the M2. Even write the final video to the M2 (Later moved to the Raid) But a single video might have over 500GB's of RAW footage before editing so sticking it on the M2 is not possible. Even the smaller videos are not possible.

Not to sidetrack, but I felt like the quality of 15 was still in beta when released... Now I just feel like they are going to abandon it with what they are actually changing on the last several updates. I don't want to turn off functions to make it work, I wanted it for those functions or I would have stuck with 14. I bought 14 and within a month 15 was out, I then paid to upgrade from 14 to 15, I don't want to pay to go to 16 since 15 is a POS. To me, I never got what I paid for and I hope they respect their customers enough to say that they know 15 was bad, and here is a path to get out of the software. But maybe they don't care.

Kinvermark wrote on 9/5/2018, 4:59 PM

What kind of footage are you typically editing? # clips on the timeline?

4K offroad content. Videos are on average 20 minutes after edited. Have on average 250GB's to 750GB's of raw footage.

 

😀 Actually, I meant technical, not artistic. What camera, what format? So we know it is 4k (UHD?) and sounds like there is a lot of it...

fifonik wrote on 9/5/2018, 5:12 PM

> are you all going to offer an upgrade for the people like me who struggle to use 15?

You are kidding, right?

 

> I bought 14 and within a month 15 was out, I then paid to upgrade from 14 to 15

C'mon! You have not bought it! You just paid for participating in beta testing!

 

P.S. I'm in the same boat. For the second time :(

Last changed by fifonik on 9/5/2018, 5:13 PM, changed a total of 1 times.

Camcorder: Panasonic X1500 + Panasonic X920 + GoPro Hero 11 Black

Desktop: MB: MSI B650P, CPU: AMD Ryzen 9700X, RAM: G'Skill 32 GB DDR5@6000, Graphics card: MSI RX6600 8GB, SSD: Samsung 970 Evo+ 1TB (NVMe, OS), HDD WD 4TB, HDD Toshiba 4TB, OS: Windows 10 Pro 22H2

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17, 18, 19, 22

Author of FFMetrics and FFBitrateViewer

Former user wrote on 9/6/2018, 4:03 AM



Not to sidetrack, but I felt like the quality of 15 was still in beta when released... Now I just feel like they are going to abandon it with what they are actually changing on the last several updates.

They have already abandoned vp15 as they released a 'final' upgrade being 387 which contained no fixes or added features. That is me calling it a final build, not them, they just stay silent on the issue. Although I think your suggestion of a discounted upgrade route to vp16 has merit, at this early stage vp16 won't work, where vp15 did not for you so they would be crazy to do that right now. A bunch of more broken vegas 16 reports due to their generosity.

When vp16 works for people where vp15 never did, then I think it's reasonable for them to offer you a solution

marc-s wrote on 9/6/2018, 9:42 AM

Seems like same "paid beta" release schedule. When I read about the new storyboard function not working properly I thought here we go again...

joshua-noesser wrote on 9/6/2018, 10:09 AM

What kind of footage are you typically editing? # clips on the timeline?

4K offroad content. Videos are on average 20 minutes after edited. Have on average 250GB's to 750GB's of raw footage.

 

😀 Actually, I meant technical, not artistic. What camera, what format? So we know it is 4k (UHD?) and sounds like there is a lot of it...

Yes, it is all 4K, I use Sony Cams for the content. Record in MP4.