Vegas pro 17 crashing at rendering

Kolo-Barrera wrote on 2/14/2020, 12:59 PM

Hello,

I was using Vegas 15, then, one day it stoped working at the moment I tried render some audio.
since I was trying to finish some work, I jumped to use movie studio 13 and the same thing happened.
I upgraded to vegas 17 thinking they just wanted me to spend money and buy the new product. Vegas pro 17 DOES THE SAME THING! I sent The info, ask for help, look for a chat service and nothing.
 

Can you help?

thanks!

Comments

j-v wrote on 2/14/2020, 2:16 PM

Was the program freezing, or stopping due to an error?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.48 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

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Kolo-Barrera wrote on 2/14/2020, 2:54 PM

Was the program freezing, or stopping due to an error?

HI J V! No, nothing wrong. Everything works fine but the rendering part

It gives me this error window with this info:

Extra Information
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 387)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFD5974A839
   Fault Offset:        0x000000000003A839

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 387)
   Process Description: VEGAS Pro
   Process Image Date:  2019-12-06 (Fri Dec 06) 09:51:16

j-v wrote on 2/14/2020, 3:19 PM

First try to reset VPro 17: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.48 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!