Vegas pro 17 crashing at rendering

Kolo-Barrera wrote on 2/14/2020, 12:59 PM

Hello,

I was using Vegas 15, then, one day it stoped working at the moment I tried render some audio.
since I was trying to finish some work, I jumped to use movie studio 13 and the same thing happened.
I upgraded to vegas 17 thinking they just wanted me to spend money and buy the new product. Vegas pro 17 DOES THE SAME THING! I sent The info, ask for help, look for a chat service and nothing.

Can you help?

thanks!

Comments

j-v wrote on 2/14/2020, 2:16 PM

Was the program freezing, or stopping due to an error?

Kolo-Barrera wrote on 2/14/2020, 2:54 PM

Was the program freezing, or stopping due to an error?

HI J V! No, nothing wrong. Everything works fine but the rendering part

It gives me this error window with this info:

Extra Information
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
File: C:\Users\TrackFactory\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log

Problem Description
Application Name: VEGAS Pro
Application Version: Version 17.0 (Build 387)
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x00007FFD5974A839
Fault Offset: 0x000000000003A839

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
Process Version: Version 17.0 (Build 387)
Process Description: VEGAS Pro
Process Image Date: 2019-12-06 (Fri Dec 06) 09:51:16

j-v wrote on 2/14/2020, 3:19 PM

First try to reset VPro 17: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/