Vegas Pro 18 Crashing on opening

peter-mcintyre wrote on 10/7/2020, 9:18 AM

I have loaded Vegas Pro 18 onto my laptop (not my preferred tool but I am travelling and having to edit). It has been working well for a week but today as it was opening and had reached "initializing GPU - accelerated video processing" a box popped up telling me that Vegas Pro had stopped working. I sent an error report and asked for the extra info which is as follows:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 334)
   Problem:             Unmanaged Exception (0xc0000094)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d988becdde0906f6\igdrcl64.dll
   Fault Address:       0x00007FFDCCECFB99
   Fault Offset:        0x000000000012FB99

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 334)
   Process Description: VEGAS Pro
   Process Image Date:  2020-09-15 (Tue Sep 15) 16:42:32

This is a on Windows 10 on a Dell XPS15 64 bit with 16 GB ram Intel processor i7-7700 CPU @2.8 GHz

I realise it is a long shot that anyone can tell me how to fix this - and I am now doomed to miss my deadline... but any ideas gratefully received. The last thing I was doing on Vegas Pro (prob not relevant) was editing text for a name tag on screen. I had earlier today loaded an ad blocker and I tried again loading Vegas after disabling it- but got exactly the same message.

Comments

Turd wrote on 10/7/2020, 9:23 AM

Maybe try a complete uninstall -- complete as in, not just uninstalling from the control panel -- then re-install 18?

Note to self (everyone else please look away -- the note that follows is a reminder for mine eyes only): Figure out a clever, kick-booty signature that suggests I'm completely aware of how to properly and exhaustively party on and that I, in fact, engage in said act on a frequent and spontaneous basis. All joking aside, listing my computer's properties is a futile endeavor. I edit multimedia in a local television station newsroom that has Vegas Pro installed on several machines with widely varied specs. We began editing non-linearly with Pinnacle Studio Version 8. That didn't last long before we upgraded to Vegas Video Version 4, then to Vegas Pro 10.

j-v wrote on 10/7/2020, 9:33 AM

I have that file not on my laptop with VP18 and all is working fine.
You can try to rename that file to "C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d988becdde0906f6\igdrcl64.dll".OLD and try it again.
When it does not help give the older name back to that file.

met vriendelijke groet
Marten

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Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
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andyrpsmith wrote on 10/7/2020, 11:56 AM

igdrcl64.dll is a file for OpenCL User Mode Driver for Intel(R) Graphics Technology if that helps identify what it relates to. I have disabled intel on board graphics as I have Nvidia GPU and i have disabled OpenCL inside V18 as the 1080Ti uses CUDA

 

Last changed by andyrpsmith on 10/7/2020, 12:18 PM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

peter-mcintyre wrote on 10/7/2020, 1:07 PM

Thanks to you all for suggestions. I possibly need some extra, or more detailed, help.

1.Turd: What do you mean by a complete uninstall? I went through control panel and then asked it to uninstall Vegas 18. What can I do that is more 'complete'? Can you describe the process please.

2. j-v and andyrpsmith: I tried renaming the igdrcl64.dll file but Windows would not let me. Although I have admin rights it said I needed 'system' rights and there did not seem to be a way forward.

As you can see I need advice to be fairly specific so I can follow it. I am in Europe so any answers you can provide today your time I will try to implement in the morning.

Interestingly I have a legacy Movie Studio Platinum 14 (Build 148) on this machine which has never given any trouble and that too now crashes with the same message So it looks like something that Vegas is spitting out as a whole - not specific to Pro 18.

Thanks again to everyone.... You can see I am a slow learner, but I am a learner!

fr0sty wrote on 10/7/2020, 1:38 PM

Try updating your GPU driver. If using Nvidia, get studio drivers. AMD, get enterprise/radeon pro drivers.

Last changed by fr0sty on 10/7/2020, 1:38 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Turd wrote on 10/7/2020, 2:02 PM

@peter-mcintyre

Here's the complete uninstall process:

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-do-a-clean-uninstall-of-vegas-pro--111205/

Note to self (everyone else please look away -- the note that follows is a reminder for mine eyes only): Figure out a clever, kick-booty signature that suggests I'm completely aware of how to properly and exhaustively party on and that I, in fact, engage in said act on a frequent and spontaneous basis. All joking aside, listing my computer's properties is a futile endeavor. I edit multimedia in a local television station newsroom that has Vegas Pro installed on several machines with widely varied specs. We began editing non-linearly with Pinnacle Studio Version 8. That didn't last long before we upgraded to Vegas Video Version 4, then to Vegas Pro 10.

andyrpsmith wrote on 10/7/2020, 3:15 PM

I do not have this file on my system. You should as Fr0sty says try a driver update as this may update the file. Another option may be to disable opencl in the Vegas internal menu (shift + Options, search for opencl/gl in the search box that comes up and change the value from TRUE to FALSE for both options) this may stop V18 from trying to load the file. worth a try as you can always change it back if it does not work.

Last changed by andyrpsmith on 10/7/2020, 3:16 PM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

peter-mcintyre wrote on 10/8/2020, 2:13 AM

Thanks again everyone ... There are some promising suggestions here and I will save all this. However.... after a sleepless night this morning I had a brainwave and did a system restore. I could only go back to Oct 2 (the last Windows 10 update) but it seems to have done the trick and Vegas opened without problems. Not sure what this means as it was working after October 2 (stopped working Oct 7) but I am not going to look a gift horse in the mouth if it gets me through the week. Does this give a clue as to what has gone wrong?

Turd wrote on 10/8/2020, 8:16 AM

I assume nothing changed with anything directly related to Vegas, but something did change with your computer. Perhaps a driver update -- but I'm just pulling straws. It could be one of any 97,492 things.

Note to self (everyone else please look away -- the note that follows is a reminder for mine eyes only): Figure out a clever, kick-booty signature that suggests I'm completely aware of how to properly and exhaustively party on and that I, in fact, engage in said act on a frequent and spontaneous basis. All joking aside, listing my computer's properties is a futile endeavor. I edit multimedia in a local television station newsroom that has Vegas Pro installed on several machines with widely varied specs. We began editing non-linearly with Pinnacle Studio Version 8. That didn't last long before we upgraded to Vegas Video Version 4, then to Vegas Pro 10.

peter-mcintyre wrote on 10/8/2020, 9:04 AM

Yes indeed 97,492.... I am being offered several updates by Dell including video drivers which I am going to defer until I am able to switch machines. However, I will probably be compelled to accept the Windows 10 update that had been installed on October 2. I have made a new restore point in case this triggers the fault. Later (when home and back on my desktop) I will accept the Dell updates one by one which may give a clue as to where the clash is happening..... One side issue - why has Windows made it harder to find the restore points? It used to be easy and this time I had to spend a half hour looking for it. Anything that gives the user more control seems to be hidden away. We are being infantalised....

Please can I repeat my thanks to all of you who replied. This is an excellend forum - even if it is a bit over my head.

fr0sty wrote on 10/8/2020, 11:03 AM

^Just use the search bar, type in "system restore".

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)