Vegas Pro 18 keeps crashing when trying to import any file type...

AOM_Management wrote on 8/27/2020, 1:36 PM

Vegas Pro 18 keeps crashing when trying to import any file type. Formats tried: jpg, jpeg, mp4, png, mpeg, wav, mp3, mov, M2t, and I think another couple of formats were also attempted. I can open a project created in another version of Vegas Pro, 18 Pro will import the files used, with the project, but it will crash, if I try to import a file directly into 18 Pro. I use import button on the project media tab, but after a couple crashes I also tried the import media link in the file menu. CPU i9, 32 gigs of ram, quadro k4000 gpu. Vegas Post 17, and 16 Pro work well, individually. I can edit and render fine in Vegas 18 Pro, just can't import files directly, for some reason.

Operating System:   Windows 10 Pro, 64-bit
DirectX version:   12.0
GPU processor:       Quadro K4000
Driver version:       452.06
Driver Type:       Standard
Direct3D API version:   12
Direct3D feature level:   11_0
CUDA Cores:       768
Core clock:       810 MHz
Memory data rate:   5.62 Gbps
Memory interface:   192-bit
Memory bandwidth:   134.78 GB/s
Total available graphics memory:   19374 MB
Dedicated video memory:   3072 MB GDDR5
System video memory:   0 MB
Shared system memory:   16302 MB
Video BIOS version:   80.06.76.00.01
IRQ:           Not used
Bus:           PCI Express x16 Gen2
Device Id:       10DE 11FA 097C10DE
Part Number:       2030 0500

[Components]

nvui.dll           8.17.14.5206   NVIDIA User Experience Driver Component
nvxdplcy.dll       8.17.14.5206   NVIDIA User Experience Driver Component
nvxdbat.dll       8.17.14.5206   NVIDIA User Experience Driver Component
nvxdapix.dll       8.17.14.5206   NVIDIA User Experience Driver Component
nvCplUIR.dll       8.1.940.0   NVIDIA Control Panel
nvCplUI.exe       8.1.940.0   NVIDIA Control Panel
nvWSSR.dll       27.21.14.5206   NVIDIA Workstation Server
nvWSS.dll       27.21.14.5206   NVIDIA Workstation Server
nvViTvSR.dll       27.21.14.5206   NVIDIA Video Server
nvViTvS.dll       27.21.14.5206   NVIDIA Video Server
nvLicensingS.dll       6.14.14.5206   NVIDIA Licensing Server
nvDispSR.dll       27.21.14.5206   NVIDIA Display Server
NVMCTRAY.DLL       27.21.14.5206   NVIDIA Media Center Library
nvDispS.dll       27.21.14.5206   NVIDIA Display Server
nvDevToolSR.dll   27.21.14.5206   NVIDIA Licensing Server
nvDevToolS.dll       27.21.14.5206   NVIDIA 3D Settings Server
NVCUDA64.DLL       27.21.14.5206   NVIDIA CUDA 11.0.228 driver
nvGameSR.dll       27.21.14.5206   NVIDIA 3D Settings Server
nvGameS.dll       27.21.14.5206   NVIDIA 3D Settings Server

Comments

fr0sty wrote on 8/27/2020, 1:45 PM

What formats have you tried? How are you importing? (dragging and dropping them from a folder? going to file>import?) What CPU do you have and how much RAM?

AOM_Management wrote on 8/27/2020, 2:09 PM

Formats tried: jpg, jpeg, mp4, png, mpeg, wav, mp3, mov, M2t, and I think another couple of formats were also attempted. I can open a project created in another version of Vegas Pro, 18 Pro will import the files used, with the project, but it will crash, if I try to import a file directly into 18 Pro. I use import button on the project media tab, but after a couple crashes I also tried the import media link in the file menu. CPU i9, 32 gigs of ram, quadro k4000 gpu. Vegas Post 17, and 16 Pro work well, individually. I can edit and render fine in Vegas 18 Pro, just can't import files directly, for some reason.

AOM_Management wrote on 8/27/2020, 2:41 PM

Problem Description

Application Name: VEGAS Pro

Application Version: Version 18.0 (Build 284)

Problem: Unmanaged Exception (0xe0434352)

Fault Module: C:\WINDOWS\System32\KERNELBASE.dll

Fault Address: 0x00007FFB6A353E49

Fault Offset: 0x0000000000023E49

j-v wrote on 8/27/2020, 3:23 PM

Try this as a first step: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

AOM_Management wrote on 8/27/2020, 6:55 PM

It just started loading 18 PRO then immediately crashed when I tried the reset instructions. SAME error message.

Problem Description

Application Name: VEGAS Pro

Application Version: Version 18.0 (Build 284)

Problem: Unmanaged Exception (0xe0434352)

Fault Module: C:\WINDOWS\System32\KERNELBASE.dll

Fault Address: 0x00007FFB6A353E49

Fault Offset: 0x0000000000023E49

fr0sty wrote on 8/27/2020, 11:40 PM

Here's some resources from those having Kernelbase.dll errors... it appears that often it is a windows installation error, or an error with the installation of VEGAS.

https://www.vegascreativesoftware.info/us/forum/vegas-pro-17-crashes-as-soon-as-i-press-render-as--117695/

"my solution: uninstall all Magix software, including Plugins, Music Maker, and Vegas Pro, then reinstall it again, I am not sure if it is because of the new Microsoft update. But now I can use it again, and rendering is working fine."

https://www.lifewire.com/how-to-fix-kernelbase-dll-not-found-or-missing-errors-2623534

https://www.drivereasy.com/knowledge/fix-kernelbase-dll-crash-issue/

Hope one of these helps! Let us know if not, and I'll elevate this to the development team to see if they can help you (you'll still need to file a support ticket, I will help you with that as well).