Vegas Pro 19 Version 651 Explorer Bug

QuanAndMichelle wrote on 10/29/2023, 6:22 PM

hello Vegas Team i'm running into a Bug in Vegas Pro 19 651 where if i click on the exploer tab it's auto close the program



as you can see in this video that i have screen recorded

Comments

Robert Johnston wrote on 10/30/2023, 12:27 AM

That was scary.

Intel Core i7 10700K CPU @ 3.80GHz (to 4.65GHz), NVIDIA GeForce RTX 2060 SUPER 8GBytes. Memory 32 GBytes DDR4. Also Intel UHD Graphics 630. Mainboard: Dell Inc. PCI-Express 3.0 (8.0 GT/s) Comet Lake. Bench CPU Multi Thread: 5500.5 per CPU-Z.

Vegas Pro 21.0 (Build 108) with Mocha Vegas

Windows 11 not pro

Grazie wrote on 10/30/2023, 2:26 AM

@QuanAndMichelle - In VP19 Build 651 I can't reproduce your issue. Explorer doesn't vanish. Maybe you need to execute a factory reset?

QuanAndMichelle wrote on 10/30/2023, 6:47 AM

That was scary.

what is so scary ?

@QuanAndMichelle - In VP19 Build 651 I can't reproduce your issue. Explorer doesn't vanish. Maybe you need to execute a factory reset?

i did do a Factory Reset Of VP19 Build 651 (did you see what happened in the video exactly ?

Dexcon wrote on 10/30/2023, 6:58 AM

did you see what happened in the video exactly ?

I've watched your video a few times. You've clicked on the Explorer tab at least twice and Vegas Pro hasn't crashed (i.e. auto closed the program).

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

QuanAndMichelle wrote on 10/30/2023, 6:59 AM

did you see what happened in the video exactly ?

I've watched your video a few times. You've clicked on the Explorer tab at least twice and Vegas Pro hasn't crashed (i.e. auto closed the program).

so how can i get it to stop ?

Dexcon wrote on 10/30/2023, 7:14 AM

so how can i get it to stop ?

Get what to stop? Please identify the exact time point in your video where you click on the Explorer tab which results in a crash. I can see at the very end of the video where the mouse cursor is waving about over a number of thumbnails in the Explorer window (but not clicking on the Explorer tab) and that could be the 'crash' to which you are referring. If this is what you are referring to, does this happen all the time with all projects? Or just with this project? If the latter, perhaps one of the video media is corrupted and it is this corrupted video event that is causing the crash.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

QuanAndMichelle wrote on 10/30/2023, 7:28 AM

so how can i get it to stop ?

Get what to stop? Please identify the exact time point in your video where you click on the Explorer tab which results in a crash. I can see at the very end of the video where the mouse cursor is waving about over a number of thumbnails in the Explorer window (but not clicking on the Explorer tab) and that could be the 'crash' to which you are referring. If this is what you are referring to, does this happen all the time with all projects? Or just with this project? If the latter, perhaps one of the video media is corrupted and it is this corrupted video event that is causing the crash.

oh ok i see look at this point then



i have put text and arrow so you see what i'm talking about here with this issue

Grazie wrote on 10/30/2023, 7:39 AM

@QuanAndMichelle - Nope, that's not the AUtro Preview Button. That's the View option for Details, Thumbnails, and List.

Grazie wrote on 10/30/2023, 7:41 AM

But in any case, it shouldn't be crashing VP - not good.

QuanAndMichelle wrote on 10/30/2023, 8:47 AM

But in any case, it shouldn't be crashing VP - not good.

can you forward this to support time i can't work on any projects if this keep happening

Grazie wrote on 10/30/2023, 8:51 AM

can you forward this to support time i can't work on any projects if this keep happening

@QuanAndMichelle - I can’t. You can.

QuanAndMichelle wrote on 10/30/2023, 9:02 AM

ok

xberk wrote on 10/30/2023, 12:22 PM

It seems like WIndows Explorer tab is not crashing until you click on a certain file. Does it crash no matter which file you click on within the Windows Explorer dialogue -- and are you doubling clicking the file in order to place it on the timeline? The blue circle cursor you are getting seems to indicate that Vegas is trying to open the file and then it crashes when it is unable to open the file ... ??? Does it crash on every file you try to open?

Paul B .. PCI Express Video Card: EVGA VCX 10G-P5-3885-KL GeForce RTX 3080 XC3 ULTRA ,,  Intel Core i9-11900K Desktop Processor ,,  MSI Z590-A PRO Desktop Motherboard LGA-1200 ,, 64GB (2X32GB) XPG GAMMIX D45 DDR4 3200MHz 288-Pin SDRAM PC4-25600 Memory .. Seasonic Power Supply SSR-1000FX Focus Plus 1000W ,, Arctic Liquid Freezer II – 360MM .. Fractal Design case ,, Samsung Solid State Drive MZ-V8P1T0B/AM 980 PRO 1TB PCI Express 4 NVMe M.2 ,, Wundiws 10 .. Vegas Pro 19 Edit

QuanAndMichelle wrote on 10/30/2023, 8:22 PM

It seems like WIndows Explorer tab is not crashing until you click on a certain file. Does it crash no matter which file you click on within the Windows Explorer dialogue -- and are you doubling clicking the file in order to place it on the timeline? The blue circle cursor you are getting seems to indicate that Vegas is trying to open the file and then it crashes when it is unable to open the file ... ??? Does it crash on every file you try to open?

Does it crash no matter which file you click on within the Windows Explorer dialogue-Yes

and are you doubling clicking the file in order to place it on the timeline?-No

Does it crash on every file you try to open?-sometimes

john_dennis wrote on 10/30/2023, 9:57 PM

@QuanAndMichelle

If an application crashes, Windows should be aware of it. Follow this procedure to see if Windows Reliability History has any information saved about the event.

View Reliability History

mark-y wrote on 10/30/2023, 11:03 PM

Looks like memory loading to me.

You haven't stated any of your system or graphics properties -- start here:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

QuanAndMichelle wrote on 10/31/2023, 7:54 AM

Looks like memory loading to me.

You haven't stated any of your system or graphics properties -- start here:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

well if a few days of figure this out the issue was could be an Video Format being use in OBS which is this

Fragmented MP4 and MOV (i don't know what that is or even means) but one of those video format was causing issues with Vegas Reading the Video Format properly and brokeing Memeory useages in the ram

as you can see here


 

RogerS wrote on 10/31/2023, 8:48 AM

Fragmented MP4 don't work in VEGAS- have OBS remux them into something that will work properly and if you aren't recording to it for a reason, don't (do mpeg 4 instead or MKV and remux to MP4).

QuanAndMichelle wrote on 10/31/2023, 8:50 AM

i already have mpeg 4 as my main recording Source Format since it works with Vegas Pro

jetdv wrote on 10/31/2023, 10:08 AM

https://www.vegascreativesoftware.info/us/forum/best-obs-recording-settings-for-vegas-pro--140906/

QuanAndMichelle wrote on 10/31/2023, 10:06 PM

https://www.vegascreativesoftware.info/us/forum/best-obs-recording-settings-for-vegas-pro--140906/

i said i fixed the issue already thank you through