Vegas Pro 20 constantly crashing

strawberryshoes wrote on 1/2/2023, 11:13 AM

I downloaded the trial of Vegas Pro 20 yesterday and it ran smoothly (years ago I used to use Pro 8 & 13 and was used to somewhat regular crashing). Today I've tried to use it and as soon as I try to do anything, it says 'not responding'. The video preview is staying black or taking many minutes to load (even when all I'm trying to preview is a picture) and pressing 'play' makes it crash.

Any suggestions on how to fix it? I don't understand why it was fine yesterday but isn't working at all today when no settings have changed,

Comments

j-v wrote on 1/2/2023, 12:12 PM

For help start here and give also the irformation asked under B and C: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

met vriendelijke groet
Marten

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Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
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Richvideo wrote on 1/2/2023, 12:31 PM

(If you have a NVIDIA GPU)

I just had a similar issue with Vegas 20 recently, what I ended up doing was performing a full uninstall of the NVIDIA driver software using a cleanup tool (Display Driver Uninstaller DDU from Guru3D)

 

Then I re-installed the most recent Studio Driver

That seemed to stop the crashing for now

strawberryshoes wrote on 1/2/2023, 1:42 PM

(If you have a NVIDIA GPU)

I just had a similar issue with Vegas 20 recently, what I ended up doing was performing a full uninstall of the NVIDIA driver software using a cleanup tool (Display Driver Uninstaller DDU from Guru3D)

 

Then I re-installed the most recent Studio Driver

That seemed to stop the crashing for now

How do I know if I have a NVIDIA GPU or not?

strawberryshoes wrote on 1/2/2023, 1:49 PM

For help start here and give also the irformation asked under B and C: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

I tried searching on this site/google but no solutions I've previously found have helped as of yet.

Vegas - Pro 20

Windows 10 1903

Graphics Card - Intel(R) HD Graphics 4000.

Vegas crashes regardless of the type of footage I use (have been trying with photos too). Delivery is for personal use.

It says 'not responding' as soon as I click anything.

I'm on my phone now so I can't provide 1-3, 5, 7,8 & 10 of C, but it happens regardless of type of source footage or even when no source footage is in the program(e.g. starting a new project and trying to add text to a timeline or trying to change the video preview quality causes it to freeze).

GPU acceleration is on.

Reyfox wrote on 1/2/2023, 2:57 PM

Provided the asked for information and then we can go from there....

Newbie😁

Vegas Pro 22 (VP18-21 also installed)

Win 11 Pro always updated

AMD Ryzen 9 5950X 16 cores / 32 threads

32GB DDR4 3200

Sapphire RX6700XT 12GB Driver: 25.5.1

Gigabyte X570 Elite Motherboard

Panasonic G9, G7, FZ300

strawberryshoes wrote on 1/2/2023, 3:08 PM

Provided the asked for information and then we can go from there....

What else do you need me to provide before you can help?

Reyfox wrote on 1/2/2023, 3:09 PM

Did you not read and then go to the link that @j-v provided?

 

Newbie😁

Vegas Pro 22 (VP18-21 also installed)

Win 11 Pro always updated

AMD Ryzen 9 5950X 16 cores / 32 threads

32GB DDR4 3200

Sapphire RX6700XT 12GB Driver: 25.5.1

Gigabyte X570 Elite Motherboard

Panasonic G9, G7, FZ300

strawberryshoes wrote on 1/2/2023, 3:10 PM

Did you not read and then go to the link that @j-v provided?

 

I did and I've provided everything I can, I'm wondering what other information you need?

fr0sty wrote on 1/2/2023, 3:23 PM

Disable all GPU acceleration. See if there's any effect. Do it both in the video tab and the file i/o tab of preferences under video decoder to use.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Reyfox wrote on 1/2/2023, 3:36 PM

If my brain is functioning... isn't Win10 1903 out of date? 22H2 is what I have on my computer.

What build of VP20?

Last changed by Reyfox on 1/2/2023, 3:38 PM, changed a total of 1 times.

Newbie😁

Vegas Pro 22 (VP18-21 also installed)

Win 11 Pro always updated

AMD Ryzen 9 5950X 16 cores / 32 threads

32GB DDR4 3200

Sapphire RX6700XT 12GB Driver: 25.5.1

Gigabyte X570 Elite Motherboard

Panasonic G9, G7, FZ300

VEGASDerek wrote on 1/3/2023, 9:17 AM

Your GPU is not supported, and with that sort of GPU, I suspect your CPU is under system requirements as well. If you do not have another GPU, I suggest turning off all GPU handling within the software to try to avoid any crashing.

fr0sty wrote on 1/3/2023, 3:34 PM

I'm thinking a warning screen notifying users when their system falls below recommended specs is in order...

VEGASDerek wrote on 1/3/2023, 4:21 PM

I'm thinking a warning screen notifying users when their system falls below recommended specs is in order...

This is something that has been in our backlog for a while. It is a complicated set of parameters to get right and we have spend a lot of time trying to set up the proper infrastructure for this...however with our limited resources it simply has not elevated to the level of importance to get done yet. I know it would seem simple to do, but it just isn't. We struggle enough just trying to detect the capabilities of the hardware to ensure that encoding and decoding is handled with the best or most stable device.

andyrpsmith wrote on 1/3/2023, 4:39 PM

I'm thinking a warning screen notifying users when their system falls below recommended specs is in order...

Not sure that would be that helpful. My CPU is a third gen i5 which is well below the recommended but I have few issues running V20 and My 1080Ti provides good timeline accel with XAVCS 4K media. It would very annoying to get a nag screen every time I launch Vegas telling me to get a better PC.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

RogerS wrote on 1/3/2023, 6:16 PM

A warning screen on first install is a great idea for those who don't check requirements before purchasing.