Comments

RogerS wrote on 9/18/2023, 11:07 AM

Try reinstalling it.

BRIAN-Gregory wrote on 9/18/2023, 1:12 PM

Thanks, going to try that when home.

EricLNZ wrote on 9/18/2023, 6:25 PM

@BRIAN-Gregory Please don't make multiple posts on the same problem. I've hidden your other thread and posts elsewhere. Continue in this thread and let us know how you get on.

BRIAN-Gregory wrote on 9/19/2023, 4:21 AM

@BRIAN-Gregory Please don't make multiple posts on the same problem. I've hidden your other thread and posts elsewhere. Continue in this thread and let us know how you get on.

I only made two-and that was because I wasn't sure how to post a comment without it being off-topic. I will know in future.

BRIAN-Gregory wrote on 9/19/2023, 4:23 AM

Try reinstalling it.

Thanks, I reinstalled and it seems to be working now. But, I don't want that to happen again as I had taken an afternoon off work to finish a project and it was wasted. Any ideas why it happened? I hope it's not a regular fault. I think it said-''Error 59'' and ''You have no authority'' (or something similar). Thanks again.

RogerS wrote on 9/19/2023, 6:38 AM

It shouldn't happen again and if it does just reinstall.

Dexcon wrote on 9/19/2023, 6:49 AM

 I think it said-''Error 59'' and ''You have no authority'' (or something similar). 

From the Vegas Support webpages re error 59: https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-59-16xx-and-account-already-exists--537/

In order to  eliminate one or more of the issues mentioned above, please apply the following steps.
Please uninstall the software using the Control Panel:

Find your program and proceed with the uninstallation process.

Please delete the remaining program folders under the following paths:

C:\ProgramData\MAGIX\[Software_Name]
C:\Users\*Username*\AppData\Roaming\MAGIX\[Software_Name]

Should you not be able to see the "AppData" folder, you will have to change the respective setting.
To do so, go to "Folder options" in the Control Panel and activate the option "Show hidden files, folders and drives" under "View"/ "Hidden files and folders".

Then reinstall the program using the download version.
You can find the installer in your Service Center account at www.magix.com.

Start the program after successful installation.
If the activation dialog does not appear at the first program start, select Help > Register Online.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2024.5, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

BRIAN-Gregory wrote on 9/19/2023, 12:46 PM

It shouldn't happen again and if it does just reinstall.

Hi, it is working but every single time I now start Vegas, it asks for the product code for licensing, then once that's done it loads as normal.

EricLNZ wrote on 9/19/2023, 6:24 PM

but every single time I now start Vegas, it asks for the product code for licensing

It shouldn't. Search the forum and you should find a few threads on the same problem and hopefully a solution that works for you.