vegas pro 21 new install hangs on creating windows

Tony-MATTAR wrote on 9/13/2023, 8:07 AM

This is a new install 9/10/23, on a win 11 machine.

the load process gets as far as the vegas pro (build 108), message creating windows... it just hangs there. I killed the task after 2 hours.

I rebooted, again only to get the same result.

I have looked online for a solution to this, but only found links that do not work.

should I regret my purchase?

many thanks in advance.

Comments

Dexcon wrote on 9/13/2023, 8:16 AM

I'm not sure if this will work but it was a problem in the past with a stall on a Vegas Pro installation. Go to Windows Task Manager (ctrl-alt-del) and end process any Vegas Pro listing under Background Processes. It used to work but I haven't experienced it recently.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

mark-y wrote on 9/13/2023, 7:25 PM

Try resetting Vegas https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Note that the first time you start after a reset, it will take a very long time to load. This is because all of the libraries get restarted from scratch at their defaults.

harry-worth wrote on 9/14/2023, 2:32 AM

If you have installed the Deep Learning Module as well then I also had this problem and the found out that it was the correct Deep Learning Module causing it so I uninstalled than and it loads OK.. Deep learning still woks on the V20 version so I am not so bothered