Vegas Pro 22 Start up Crashes

sonicblue123 wrote on 9/7/2024, 5:40 PM

Hello everyone. I just purchased the new Vegas Pro 2022 on a monthly subscription. Every time I click on it, it automatically crashed upon start up and asks me to send a report. I have already tried uninstalling it and reinstalling it as well as deleting other versions of Vegas that I have had in the past. Is there a fix for this or a reason as to why this is happening?

Comments

Steve_Rhoden wrote on 9/7/2024, 7:00 PM

It is having an issue with your GPU Graphics card.... Select "Show problem details" at the end of that problem report so we can have a better look at the problem. Along with full information about your system.

sonicblue123 wrote on 9/7/2024, 7:21 PM

It is having an issue with your GPU Graphics card.... Select "Show problem details" at the end of that problem report so we can have a better look at the problem. Along with full information about your system.

Thank you for responding Steve, here is what I get after selecting "show problem details," I also posted my specs as well.

Problem Description
Application Name: VEGAS Pro
Application Version: Version 22.0 (Build 93)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\u0389648.inf_amd64_00a4b5829b82c480\B385477\atio6axx.dll
Fault Address: 0x00007FF824851CC2
Fault Offset: 0x0000000000131CC2

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 22.0\vegas220.exe
Process Version: Version 22.0 (Build 93)
Process Description: VEGAS Pro

bitman wrote on 9/8/2024, 3:03 AM

@sonicblue123 Steve is right, it is probably your GPU. I suspect in your case reinstalling Vegas is not going to help, try to "change" the drivers for your GPU.

By "change" I avoid the word update, as that usually implies getting the latest version, in your case it can be eighter getting an older driver or a newer driver.

As a side note, AMD ATI/Radeon hardware is pretty good, but their drivers are usually inferior (more buggy) to NVIDEA...

RogerS wrote on 9/8/2024, 3:36 AM

I'd do a clean driver removal with AMD's tool: https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html and try the current driver as well as a (mostly) known good one like 23.7.2.