Vegas Pro 22 Start up Crashes

sonicblue123 wrote on 9/7/2024, 5:40 PM

Hello everyone. I just purchased the new Vegas Pro 2022 on a monthly subscription. Every time I click on it, it automatically crashed upon start up and asks me to send a report. I have already tried uninstalling it and reinstalling it as well as deleting other versions of Vegas that I have had in the past. Is there a fix for this or a reason as to why this is happening?

Comments

Steve_Rhoden wrote on 9/7/2024, 7:00 PM

It is having an issue with your GPU Graphics card.... Select "Show problem details" at the end of that problem report so we can have a better look at the problem. Along with full information about your system.

sonicblue123 wrote on 9/7/2024, 7:21 PM

It is having an issue with your GPU Graphics card.... Select "Show problem details" at the end of that problem report so we can have a better look at the problem. Along with full information about your system.

Thank you for responding Steve, here is what I get after selecting "show problem details," I also posted my specs as well.

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 22.0 (Build 93)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\u0389648.inf_amd64_00a4b5829b82c480\B385477\atio6axx.dll
   Fault Address:       0x00007FF824851CC2
   Fault Offset:        0x0000000000131CC2

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 22.0\vegas220.exe
   Process Version:     Version 22.0 (Build 93)
   Process Description: VEGAS Pro
 

bitman wrote on 9/8/2024, 3:03 AM

@sonicblue123 Steve is right, it is probably your GPU. I suspect in your case reinstalling Vegas is not going to help, try to "change" the drivers for your GPU.

By "change" I avoid the word update, as that usually implies getting the latest version, in your case it can be eighter getting an older driver or a newer driver.

As a side note, AMD ATI/Radeon hardware is pretty good, but their drivers are usually inferior (more buggy) to NVIDEA...

Last changed by bitman on 9/8/2024, 3:04 AM, changed a total of 1 times.

APPS: VIDEO: VP 365 suite (VP 22 build 194) VP 21 build 315, VP 365 20, VP 19 post (latest build -651), (uninstalled VP 12,13,14,15,16 Suite,17, VP18 post), Vegasaur, a lot of NEWBLUE plugins, Mercalli 6.0, Respeedr, Vasco Da Gamma 17 HDpro XXL, Boris Continuum 2025, Davinci Resolve Studio 18, SOUND: RX 10 advanced Audio Editor, Sound Forge Pro 18, Spectral Layers Pro 10, Audacity, FOTO: Zoner studio X, DXO photolab (8), Luminar, Topaz...

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RogerS wrote on 9/8/2024, 3:36 AM

I'd do a clean driver removal with AMD's tool: https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html and try the current driver as well as a (mostly) known good one like 23.7.2.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

ASUS Zenbook Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.122

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7