Vegas Pro Crashes a Lot on Every System I've Tried

Forest-Walz wrote on 5/26/2023, 8:27 PM

I produce a lot of video content even before I became a developer of Deforum Stable Diffusion, and I have been using Vegas for many years, since I bought it from Sony, and have continued to upgrade. It worked great for many years on many systems. Now, I have Vegas Pro 19. I have used it on both my laptops, and I used it on my desktop. Then, I recently upgraded my desktop to 12 cores, 32GB RAM, and a 4090 with 24GB RAM. All different manufacturers... And, on every single one of these systems in Windows 10 and 11, I have been plagued with crashes, and especially when trying to use AI upscaling, but many features cause crashes. Even simple ones like Deflicker's histogram smoothing. If you breathe on it wrong, it crashes. And,you start getting flashing red screens in the preview window whenever it's about to crash. Anybody who's put it through it's paces should know this.

I am very fed up with this version of Vegas, and have considered upgrading. But, I don't see any reason to think that an upgrade to 20 would fix these issues, since you haven't updated 19 with anything that has remedied these issues I have faced at all, on every system.

I normally don't write to customer service. I am a very competent user of software, and I can usually find things on my own, or fix things on my own. But, no matter how many settings I try, or how much I read about what people have tried, I cannot seem to remedy these issues. And yes, I have tried the special settings too, reinstalled multiple times on each machine, and it's never mattered.

I am not eager to switch to another software package, as I have been using yours for so long. But, I need something reliable.

This is your chance to retain me as a customer and convince me that either there is a fix for my Vegas, or convince me that Vegas Pro 20 will work differently and that you have addressed these specific problems. I have been very sad that I may have to abandon this software I've loved for years.

Comments

RogerS wrote on 5/26/2023, 9:09 PM

AI completely changed platforms with the first update to 20 so you might test it with the trial. I find it far faster and more stable.

I also found Deflicker unstable but haven't tested it of late.

mark-y wrote on 5/26/2023, 9:15 PM

Vegas Pro 20 has a free trial. There have been several stability improvements, and more updates are on the way.

My system is wimpy compared to yours, an i5 with onboard graphics.

As far as AI and GPU-assisted plugins, use the Studio version of your Nvidia drivers.

Todd-A0 wrote on 5/26/2023, 9:16 PM

I recently upgraded my desktop to 12 cores, 32GB RAM, and a 4090 with 24GB RAM.

This is your chance to retain me as a customer and convince me that either there is a fix for my Vegas, or convince me that Vegas Pro 20 will work differently and that you have addressed these specific problems.

I upgraded to 40 series GPU at same time I switched to VP20 build 402/403. It is unstable and crashes as is the meme with Vegas crashing all the time, but nothing out of the usual, to be expected basically for anyone that's used Vegas for a while.

Annoyingly with VP20 before builds 402/403 I was having least amount of crashes ever. Possible reasons for the crashing is that build 402/403 is a dud, there is a fault with how Vegas upgrades to the new build causing the crashes, the 40 series GPU is not fully compatible with Vegas so it's the GPU causing the crashing.

You can try the trial version of VP20 b403(Latest) and see if it improves stability over VP19. Make sure to come back to let us know

Forest-Walz wrote on 5/26/2023, 10:37 PM

Vegas Pro 20 has a free trial. There have been several stability improvements, and more updates are on the way.

My system is wimpy compared to yours, an i5 with onboard graphics.

As far as AI and GPU-assisted plugins, use the Studio version of your Nvidia drivers.

Yeah, because I'm a developer for Deforum Stable Diffusion, I have updated Studio drivers. I guess I'll have to use the trial and find out.

But, even with disabled GPU features, it crashes...

Forest-Walz wrote on 5/26/2023, 10:47 PM

I recently upgraded my desktop to 12 cores, 32GB RAM, and a 4090 with 24GB RAM.

This is your chance to retain me as a customer and convince me that either there is a fix for my Vegas, or convince me that Vegas Pro 20 will work differently and that you have addressed these specific problems.

I upgraded to 40 series GPU at same time I switched to VP20 build 402/403. It is unstable and crashes as is the meme with Vegas crashing all the time, but nothing out of the usual, to be expected basically for anyone that's used Vegas for a while.

Annoyingly with VP20 before builds 402/403 I was having least amount of crashes ever. Possible reasons for the crashing is that build 402/403 is a dud, there is a fault with how Vegas upgrades to the new build causing the crashes, the 40 series GPU is not fully compatible with Vegas so it's the GPU causing the crashing.

You can try the trial version of VP20 b403(Latest) and see if it improves stability over VP19. Make sure to come back to let us know

This would all make sense to me if I hadn't had all of the same issues with both laptops, with my desktop using a 3060 12GB, and with the 4090 24GB. This is why I am dubious about any claims that it could be system-dependent. I see the same bugs on all platforms.

I use it a lot still, but I have to know what to stay away from, and limit myself to the tools that actually work right.

Text/titling doesn't necessarily crash, but it is extremely slow, esp if using any shadow, to the point where it seems like a bug to me. Basically, you can feel the interface getting weird... the instant you see a red preview it's usually already crashed. If it isn't you should save and close... because it is corrupted and will crash.

I've been very dubious about the AI engine, so if they've updated that, I guess I'll have to just try it.

Of course, if you want to crash, just set quality for preview to Good... stay below that and it crashes less... it obviously has rendering issues, and GPU acceleration does me no good, personally. I mean, you don't even really see a difference if you disable all the GPU stuff in the special boot menu.

Thanks for the response... I guess I'll try it.

andyrpsmith wrote on 5/27/2023, 4:29 AM

It would be nice to know about the media you are using and what Vegas finds when it detects your GPU (find this here: C:\Users\Username\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log). or C:\Users\Username\AppData\Local\VEGAS Pro\19.0\gpu_video_x64.log

Todd-A0 wrote on 5/27/2023, 5:50 AM

You can try the trial version of VP20 b403(Latest) and see if it improves stability over VP19. Make sure to come back to let us know

This would all make sense to me if I hadn't had all of the same issues with both laptops, with my desktop using a 3060 12GB, and with the 4090 24GB. This is why I am dubious about any claims that it could be system-dependent. I see the same bugs on all platforms.

For complex projects I get the feeling crashing never went away, and the old advice is still given, about cutting large projects into multiple smaller projects and sticking the videos together. For basic projects though I can attest that VP20b216 was the most stable VegasPro i"ve ever used. Doing very simple edits that involved a few clips and some OBS recordings with pan/crop would always randomly crash but on VP19 builds past b550, and especially VP20b216 crashes were so unheard off, when they did happen it came as a surprise rather then expected, would have had less than 10 crashes using it on a daily basis.

Due to Vp20b216 being so stable for me (rtx 3080 GPU then) I never upgraded to VP20b370, but it was also considered stable by many. When I moved to VP20b403 that's when old crashing Vegas returned filling me with nostalgia and memories of thousands of Vegas crashes before. It was just like the old days, and it still is. I never tried the 3080 though, only 4080 and 4090. That's why I wonder if it is the 40 series GPU's responsible, but really have no idea.

I use it a lot still, but I have to know what to stay away from, and limit myself to the tools that actually work right.

Text/titling doesn't necessarily crash, but it is extremely slow, esp if using any shadow, to the point where it seems like a bug to me. Basically, you can feel the interface getting weird... the instant you see a red preview it's usually already crashed. If it isn't you should save and close... because it is corrupted and will crash.

Vegas;s problem is as if it's 'pipes' carrying data are very small and get overloaded very easily, and unfortunately this is even true when it's exchanging data with the GPU, It reminds me of the Nvidia rtx4060ti debacle with it's main problem being it's very small slow memory bus. It doesn't matter how fast the CPU and GPU(raster) is, it's the Vegas version of the slow memory bus that is the main problem in many aspects including 32bit float processing, masking, feathering, titles, high resolution photos, color grading module, high resolution/high frame rate video etc.

I've been very dubious about the AI engine, so if they've updated that, I guess I'll have to just try it.

There's another bug with AI falling back to use CPU instead of GPU. If you experience that, and you know you have the AI models installed for VP20b403 try turning GPU processing off in prefs/video, restart, turn GPU processing on, restart.

I mean, you don't even really see a difference if you disable all the GPU stuff in the special boot menu.

GPU processing makes a noticeable difference with speed and less CPU resources required , but Vegas's slow render engine reduces how fast Vegas can communicate with the GPU. I will never turn off my GPU in Vegas even though it's most likely the reason for the stability problems though I often have GPU decoding of H.264 turned off, as Vegas timeline lags less playing over edit points and transitions .