Vegas Pro Crashing

Fantic wrote on 11/10/2020, 9:36 PM

Hello! I've used Vegas Pro 14 for about two years or so, and I don't think I've had as much problems until now.

Whenever I try to open Vegas Pro, it crashes. Whether I start it up from the shortcut or the actual file, it doesn't work. I've tried pretty much everything on the FAQ to fix this. I can't uninstall Vegas Pro 14 due to the fact it's on my brothers account and he can't remember the password.

My computer is Windows 10. My processor is an Intel Core i5-6500 with 16gb of ram and 64-bit operating system. The product version is listed below.

Crash Report:

Problem Description
Application Name: VEGAS Pro
Application Version: Version 14.0 (Build 270) 64-bit
Problem: Unmanaged Exception (0xc0000094)
Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bdd37d808cfdf045\igdrcl64.dll
Fault Address: 0x00007FFF83FAFB99
Fault Offset: 0x000000000012FB99

Fault Process Details
Process Path: E:\(my name)\VEGAS\VEGAS Pro 14.0\vegas140.exe
Process Version: Version 14.0 (Build 270) 64-bit
Process Description: VEGAS Pro

Does anyone have any solutions that aren't on the FAQ?

Comments

fr0sty wrote on 11/10/2020, 10:12 PM

See if updating your GPU drivers helps. I'm no expert on the matter, but the fault mentioning driver folders is a possible hint.

EricLNZ wrote on 11/11/2020, 1:11 AM

I can't uninstall Vegas Pro 14 due to the fact it's on my brothers account and he can't remember the password.

Get your brother to go to his Magix account https://www.magix.com/us/support/my-service-center/ . The account email address will be the one that appears in your VP14 installation. There's a lost password option there.

lan-mLMC wrote on 11/11/2020, 2:20 AM

Try turning off GPU acceration.

andyrpsmith wrote on 11/11/2020, 7:44 AM

Here is a possible solution from someone else who had issue with same file https://www.magix.info/us/forum/error-igdrcl64-dll--1219011/

johnebaker wrote on 12/14/2018, 7:12 PM

@Sirapop-Chayajet

. . . . GPU1 intel(R) UHD Graphics 630 . . . .

See this topic - although for Video Pro X it will still apply to MEP.

Check your Intel driver version and if it is 25.20.100.6444 then you should try uninstalling then re-installing the previous version available from Intel - do not try rollingback the driver as this can cause severe issues.

HTH

John EB

Fantic wrote on 11/11/2020, 8:39 AM

See if updating your GPU drivers helps. I'm no expert on the matter, but the fault mentioning driver folders is a possible hint.

thank you for this. i figured out the issue. windows likes to do back to back updates sometimes but doesnt like to tell me. i just had to update my computer 2 more times for it to work.