Vegas Pro V.18 Will Not Display Video

prejto wrote on 9/16/2023, 3:39 AM

I recently upgraded from V.13 to V.18 and mp4 files that open easily in V.13 will not open in V.18. When the file loads and after the audio is built, the video is black and will not play. The program eventually just crashes.. The frame counter gets stuck and shows a 1....... in the section on the right just below where thre video should be playing. The odd thing is the program was working for several days, then crashed on a render and hasn't worked properly since. I have set all settings to default with no effect. I've not yet tried reinstalling the program.

A different issue is that neither v.13 or 18 will show effects in real time. The effect only displays when the effects window is closed.

I suppose this might be fixed by updating the NVIDIA driver?

 

Thanks for any help!

 

Comments

Former user wrote on 9/16/2023, 4:28 AM

@prejto Hi, yep update your driver then report back 👍

Your driver - Version: 31.0.15.2686 - Date: 8 November 2022,

RogerS wrote on 9/16/2023, 6:33 AM

For Fx, either go older or newer 522.30 works as do the newest game drivers.

What is the MediaInfo for the file that doesn't play? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208
VEGAS Pro 22.93

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

prejto wrote on 9/16/2023, 4:15 PM

Thanks, Gid and Roger, I'm about to update. Here is the file information. As I said V.13 opens without issue but not V.18. in fact, just loading the file in V.18 will cause VV to freeze after about i min without even attempting to play the file.

This file will not play in V.18

General
Complete name                            : G:\Lue-Final_05.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 2.42 GiB
Duration                                 : 17 min 49 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 19.4 Mb/s
Writing application                      : VideoReDo (Lavf56.25.101)

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 17 min 49 s
Bit rate mode                            : Variable
Bit rate                                 : 19.1 Mb/s
Maximum bit rate                         : 24.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.368
Stream size                              : 2.38 GiB (98%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Menus                                    : 3
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 17 min 49 s
Duration_LastFrame                       : -21 ms
Bit rate mode                            : Constant
Bit rate                                 : 315 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 40.2 MiB (2%)
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
Menus                                    : 3

Menu #1
ID                                       : 3
Codec ID                                 : txet
Duration                                 : 17 min 49 s
Language                                 : English
Bit rate mode                            : CBR
Menu For                                 : 1,2
Duration_FirstFrame                      : 720840
Bit rate mode                            : Constant

Menu #2
00:00:00.000                             : Chapter 1

 

Vegas info:

 

General
  Name: Lue-Final_05.mp4
  Folder: G:
  Type: AVC
  Size: 2.53 GB (2,593,351,154 bytes)
  Created: Saturday, September 16, 2023, 12:57:59 PM
  Modified: Saturday, September 16, 2023, 12:58:07 PM
  Accessed: Sunday, September 17, 2023, 7:03:09 AM
  Attributes: Archive

Streams
  Video: 00:17:49.920, 25.000 fps progressive, 1920x1080x32, AVC
  Audio: 00:17:49.865, 48,000 Hz, Stereo, AAC

Summary
  [TCFM]: 9

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: so4compoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\so4compoundplug
  Format: AVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

 

prejto wrote on 9/16/2023, 4:26 PM

No joy! I installed 522.30 and have the same problem. I'm going to reinstall V.18

I uninstalled and reinstalled and the problem remains. Simply loading the above file into V.18, not even putting it into the timeline, crashes V.18.

Other files do open, and the effects now work in real time.

This file will open and play normally. I'm not seeing the difference in file info. The file that will not open in V.18 was simply processed a little in Videoredo.* I've never previously had any issue with Videoredo's files not opening in Vegas. I have taken the file from Videoredo and demuxed and remuxed it using MKIToolnix, then changing it back to .mp4 using AVIDemux. That file will still not play in Vegas V.18. All of them play without any issue in V.13 on the same Win10pro machine.

* I should explain what I did with VideoReDo. I needed to re-edit a small section of the original video, but did not want to re-render the entire video again just for the small change. VideoReDo allows frame accurate inserts. I rendered the re-edited section to the settings of the original file and then replaced that section using VideoReDo. The file plays perfectly in all media players and my smart TV. I used VideoReDo to take out a small section of the original file (The one that does open in V.18) and that section also opens in V.18. If I excise the same section ( this is before the insert) the file will not open in V.18. My conclusion is that it isn't necessarily VideReDo causing the problem, but something has changed in the header of the file with the insert that is tripping up V.18 (but not V.13). I will be contacting VideoReDo for assistance with this. Any ideas welcome!

 

This file is the original and will play in V.18

General
  Name: Lue-final.mp4
  Folder: G:
  Type: AVC
  Size: 2.51 GB (2,572,696,377 bytes)
  Created: Tuesday, September 12, 2023, 7:42:43 AM
  Modified: Tuesday, September 12, 2023, 7:42:50 AM
  Accessed: Sunday, September 17, 2023, 7:11:41 AM
  Attributes: Archive

Streams
  Video: 00:17:30.760, 25.000 fps progressive, 1920x1080x32, AVC
  Audio: 00:17:30.687, 48,000 Hz, Stereo, AAC

Summary
  [TCFM]: 9

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: so4compoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\so4compoundplug
  Format: AVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.