Vegas Startup Crash

Gruedo wrote on 4/26/2018, 4:21 PM

Starting up Vegas for the first time and it gets stuck on 'Initializing GPU-accelerated video processing' before crashing. As far as I can tell, it's an issue with an old driver or something but I can't figure it out on my own and my googling has been for naught. I'm in Vegas 14 Build 270. Any insight and/or help is appreciated.

 

System:

i7-7700k

16GB RAM

GTX 970

 

Crashlog:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 270) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFF0E4A0819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
   Process Version:     Version 14.0 (Build 270) 64-bit
   Process Description: VEGAS Pro
   Process Image Date:  2017-06-12 (Mon Jun 12) 22:05:46

Comments

NickHope wrote on 4/27/2018, 2:35 AM

Previous solved case here: https://www.vegascreativesoftware.info/us/forum/help-cannot-open-vegas-pro-14-edit-unmanaged-exception-0xc0000005--111080/

The "DDU" referred to in the above link is here: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Further reading here: https://forums.geforce.com/default/topic/1040942/faulting-module-name-igdrclneo64-dll/

General troubleshooting suggestions here (section 9 seems to be the relevant section): https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Gruedo wrote on 5/21/2018, 5:18 PM

Yup, uninstalling drivers worked. For anyone who has the same problem:

Using DDU, uninstall Nvidia drivers first (in safe mode), then reinstall them, then uninstall Intel drivers using DDU. Problem solved.

brian-f wrote on 9/18/2018, 11:01 AM

It appears to be related to integrated-graphics-cards, where a GPU is working in tandem with an CPU (NVIDIA / Intel). In the device manager under displays, I disabled the Intel CPU component and Vegas started up fine. I haven't tried it yet, but I'm guessing that specifying to use the GPU for Vegas under the NVIDIA settings will probably resolve the issue.