VegasPro18 playback issues after rendering as MP4

deckingman wrote on 12/4/2020, 6:03 AM

I've recently upgraded to Pro 18 from Studio Platinum16. The problem I'm having is that after rendering to MP4, the resultant files freeze during playback. That is to say, using VLC media player, the video keeps playing in that the progress bar continues to scroll, but the screen and audio both freeze for a period of time, then playback resumes as normal and continues through to the end of the file. I've tried numerous settings and get slightly different results but none cure the problem. MP4s that were created using Studio platinum continue to play back just fine. The latest render plays from time 0:00 to 1:03, then it freezes until time 1:32 after which it plays fine until the end at 18:49. I've tried using Magix AVC/AAC MP4, Sony AVC/MVC, and Magix HEVC/AAC MP4. The latter renders much faster but the problem persists. The freezing happens on a simple clip which is just me talking to the camera. No effects applied other than a simple fade in at the very start of the clip.

To be clear, I have NO problems previewing the file or playing it through from the time line. No stuttering, no pauses, nothing. It's just the rendered version which has the problems.

Vegas 18 (Build 373)

Windows 10 Home V2004 OS Build 19041.630

Camera that recorded the footage is a Panasonic HC X900. Sound recorded separately using Tascam DR-05X

Media info for a sample video as follows

General
ID                                       : 1 (0x1)
Complete name                            : D:\Common shared data\Camcorder Stuff\YouTube\Single input hot end\Video\00052.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 258 MiB
Duration                                 : 1 min 25 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 25.1 Mb/s
Maximum Overall bit rate                 : 28.0 Mb/s
Recorded date                            : 2020-11-21 15:24:36+00:00
Writing application                      : Panasonic

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=24
Codec ID                                 : 27
Duration                                 : 1 min 25 s
Bit rate mode                            : Variable
Bit rate                                 : 23.8 Mb/s
Maximum bit rate                         : 25.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 50.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.229
Stream size                              : 242 MiB (94%)

Vegas Pro file properties

  Type: MPEG-2 Transport Stream
  Size: 263.78 MB (270,108,672 bytes)
  Created: 02 December 2020, 10:28:55
  Modified: 21 November 2020, 15:26:02
  Accessed: 04 December 2020, 10:55:41
  Attributes: Archive

Streams
  Video: 00:01:25.440, 50.000 fps progressive, 1920x1080x12, AVC
  Audio 1: 00:01:25.440, 48,000 Hz, 5.1 Surround (stereo downmix), Dolby AC-3
  Audio 2: 00:01:25.440, 48,000 Hz, 5.1 Surround, Dolby AC-3

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: compoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\compoundplug
  Format: MPEG-2 Transport Stream
  Version: Version 18.0 (Build 373)
  Company: MAGIX Computer Products Intl. Co.


PC information

Processor -i7 8700k 3.7Ghz

No GPU - just the built graphics - Intel UHD630 with latest driver

16 GB ram of which 2500 MB allocated to Preview

Mobo - Asrok Z370 Extreme4

Other Vegas settings

GPU acceleration is turned OFF

Hardware decoding - Enable legacy AVC decoding is ticked, Enable legacy HEVC decoding is ticked, Enable MKV reader is NOT ticked.

Project Properties

Render settings

Other.

I've tried various other rendering settings. I never had this problem with Studio10 - it's just since I changed to Pro18.

Oh, and I'm a 67 year old retired mechanical engineer - self taught in all things IT related so please be gentle with me.

Any help would be very much appreciated.

 

 

Comments

deckingman wrote on 12/4/2020, 6:06 AM

I guess I should have made it clear that the camera audio track is muted and that a separate audio track recorded using the Tascam DR-05x is used instead.

j-v wrote on 12/4/2020, 6:23 AM

Nothing wrong with all.
Did you tried to place the rendered file back on the timeline of an empty VP18 project and looks how it plays?
This looks to me a VLC problem.

Further, make no changes in the settings of Options/PreferencesVideo and Options/Preferences/File I/O because build 373 make on its own the best settings for these at installation.
To make this healthy again with you do a complet and exact Rest of the program following this tutorial exactly: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Change nothing after that and controle if you have the best GPU driver by checking and following this

Last changed by j-v on 12/4/2020, 6:29 AM, changed a total of 2 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

JN- wrote on 12/4/2020, 6:25 AM

@deckingman It’s possible that VP18's QSV encoding isn’t exactly the same as your SP16, or maybe you didn’t encode using QSV in SP16? Make sure that you have the latest graphics drivers, especially the Intel ones for your QSV encoding. Try rendering out using only CPU, not QSV, if updated drivers don’t help.

Ok, I see you already have the latest Intel driver.

If possible, maybe make available for download a sample “source” and “rendered” out clip, that has the issue, that we can check out.

Last changed by JN- on 12/4/2020, 6:32 AM, changed a total of 4 times.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate link to zip here.

Copies Video Converts Audio to AAC, link to zip here.

Convert 2 Lossless, link to ZIP here.

Convert Odd 2 Even (frame size), link to ZIP here

Benchmarking Continued thread + link to zip here

Codec Render Quality tables zip

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop… XMG

i9-11900k, iGpu n/a

Memory 64GB DDR4

Graphics card … Laptop RTX 3080

RogerS wrote on 12/4/2020, 6:35 AM

I agree with trying a second player (or even just importing to Vegas again) to confirm that it is the file that is defective.

If it's the file, try turning dynamic ram preview to 0 for testing purposes. Then try turning preview GPU acceleration off (re-enable before editing again).

deckingman wrote on 12/4/2020, 7:20 AM

Thanks guys. This is very weird. Fairly sure it's not VLC as previous MP4s that I rendered using SP16 all play fine. Windows media player chokes, gets pixelated and crashes on that Pro18 MP4. Dropping the file into a new VP project does very weird things. It plays fine up to about 1 minute 03 (just like VLC) but then the screen goes blac but the audio continues. Eventually the screen re-appears but the audio is then out of sync. What is really weird is that if I then stop playback of this MP4 in VP Pro, then start playback again from the beginning, the video starts from the beginning but the audio resumes from when I stopped playback. Then the audio gets stuck in some sort of weird loop and repeats. The only way out of that is to delete the MP4 and load it again.

Unfortunately, if I render just a short section of the video, it plays fine. So I've uploaded the entire thing to my Google drive. Here is a link https://drive.google.com/file/d/13Jz09LbKTo3u2YBdPuHw8Kp-N3SHhkJq/view?usp=sharing. For me, on my PC, the problem starts at 1:03 through to 1:32 then the rest plays fine.

There isn't a single source - the video is made from numerous clips - a pre-rendered intro followed by numerous video clips and stills with separate audio tracks, so I'm not sure what information to provide regarding the source.

I guess what I should do is a complete reset following @j-vs advice.

Could the fact that I don't have a separate GPU be a factor? There wasn't anything in the VP18 spec which indicated that it is a pre-requisite.

RogerS wrote on 12/4/2020, 7:52 AM

@deckingman Did you try the two pieces of advice I suggested? [Edit, I see now you have GPU preview acceleration disabled. Now try dynamic ram preview = 0MB] That's what Magix recommended in the past when I had render errors. Resetting Vegas settings can be helpful if it's far from defaults.

Is there a reason you are using legacy HEVC and AVC decoding? Is File I/O decoding set to auto?

What happens when you don't use the Intel QSV mode and just do CPU only?

For the source, maybe supply what type of media is at the point when it starts to display wrongly. If it's variable framerate cell phone footage you might want to transcode using software like Handbrake (there are other threads on this in the forum) and then bring back into Vegas ("replace media.")

No, lack of dedicated GPU should not be an issue.

I'm trying to download the file but it's going to take a while at 2.3GB! I am using Media Player Classic.

Last changed by RogerS on 12/4/2020, 7:57 AM, changed a total of 1 times.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit https://pcpartpicker.com/b/rZ9NnQ

ASUS Zenbook Pro 14 Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.239

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

j-v wrote on 12/4/2020, 8:09 AM

@deckingman
I downloaded your HEVC renderfile and I see the same as you on different players and also on the timeline of Vegas. There I see that the problem is caused by a frozen frame for that amount of time. If you did it not yourself one way or another, is has to be your GPU driver for the Intel 630. Therefore I showed you already the way to install the latest driver nr. 27.20.100.8935.
Let's see how it goes after resetting the program and installing that latest driver for using the QSV option in Magix HEVC.
With me on laptop and desktop from signature I render the same files as you use to Magix HEVC with QSV without seeing problems.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

deckingman wrote on 12/4/2020, 8:12 AM

@RogerS Yes, I think I've established that it's the file and not VLC. TBH, I'm confused by your second piece of advice. Preview is just fine - there is no problem when I render the video, it's just the final result that has problems with playback. GPU acceleration is turned off - I don't have a GPU as such.

deckingman wrote on 12/4/2020, 8:21 AM

So, I've reset VP to all it's default values and cleared any cached data. I've double checked that the graphic driver is the latest version. The problem persists. I've managed to replicate the problem by rendering just the first 2 minutes of the video. I used MAGIX HEVC/AAC MP4 - Internet HD 1080p 50fps (Intel QSV) without any changes to the default template. I've uploaded this render to a folder on my Google Drive - it's a much smaller file that the previous one. I've also uploaded a sample of source footage. This is not the exact same clip as the rendered video, because that used part of a much bigger clip which is a very big file. Link to that folder containing the MP4 and the source sample is here. https://drive.google.com/drive/folders/13dzACKc7_LWsogHkR0-ie-JbH1RIU_j7?usp=sharing

RogerS wrote on 12/4/2020, 8:22 AM

I can confirm the file isn't working from 1:03 to 1:32- it's frozen with no audio using MPC. Odd as it's just the same clip that works before and after it.

RogerS wrote on 12/4/2020, 8:25 AM

Can you trying setting dynamic ram preview to zero MB (should be at 200MB by default)? We aren't talking about preview here, we're talking rendering, and this setting is known to causes issues with renders, which is why I recommended it twice already. Again, this is what Magix advised me when I had render errors.

Can you render without QSV? Change that to Mainconcept or whatever else the CPU option is. QSV rendering isn't particularly high-quality, anyway.

deckingman wrote on 12/4/2020, 8:25 AM

This is my driver

deckingman wrote on 12/4/2020, 8:28 AM

Can you trying setting dynamic ram preview to zero MB (should be at 200MB by default)? We aren't talking about preview here, we're talking rendering, and this setting is known to causes issues with renders, which is why I recommended it twice already. Again, this is what Magix advised me when I had render errors.

Can you render without QSV? Change that to Mainconcept or whatever else the CPU option is. QSV rendering isn't particularly high-quality, anyway.


Sorry - remember, you are dealing with an oldie here. :) I'll do exactly as you suggest.

RogerS wrote on 12/4/2020, 8:34 AM

The Intel 630 is a GPU, by the way, and you could use it to speed up timeline playback:

Not that that helps you with this issue and if you're having render problems keeping it off is advisable.

It's also likely active here in file I/O where it helps decode supported video types (thought not MTS files I believe):

I just tried to render the test mts footage you have as 1080p HEVC using the same template you used using QSV (which is my Intel 630). From what I can tell it worked fine (no pauses). That doesn't really say much, though unless you also can't render this particular clip either.

RogerS wrote on 12/4/2020, 8:36 AM

Can you trying setting dynamic ram preview to zero MB (should be at 200MB by default)? We aren't talking about preview here, we're talking rendering, and this setting is known to causes issues with renders, which is why I recommended it twice already. Again, this is what Magix advised me when I had render errors.

Can you render without QSV? Change that to Mainconcept or whatever else the CPU option is. QSV rendering isn't particularly high-quality, anyway.


Sorry - remember, you are dealing with an oldie here. :) I'll do exactly as you suggest.

No problem at all. Vegas works in non-intuitive ways at times, and the only reason I understand it is because I had to troubleshoot my own problems in the past. It's just an educated guess.

Addendum: driver looks good and is the same version as on my system with the 630.

Last changed by RogerS on 12/4/2020, 8:39 AM, changed a total of 1 times.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit https://pcpartpicker.com/b/rZ9NnQ

ASUS Zenbook Pro 14 Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.239

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

j-v wrote on 12/4/2020, 8:46 AM

it's just the final result that has problems with playback. GPU acceleration is turned off - I don't have a GPU as such.

You showed that you have one, the Intell 630 with the latest drivers. And when it is not automaticcally chosen at the install of VPro 18 you have a problem with your BIOS in which it is probably switched off.
You have to dive into the BIOS to make it visible or let your computerspecialist do it for you.
This is what I see in VPro 18 with the Nvidia switched off

and this is in my Control Panel / Device Manager / Display Adapters

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

deckingman wrote on 12/4/2020, 8:49 AM

Quick update. I've changed dynamic ram preview to zero and rendered the first 3 minutes using MAGIX AVC/AAC MP4 - Internet HD1080 50 fps (non QSV). The resultant MP4 plays fine. So I'll render the entire 18minutes or so using these settings and report back. It'll likely take an hour of so to render as it seems to take 3-4 times as long as HEVC.

deckingman wrote on 12/4/2020, 8:53 AM

it's just the final result that has problems with playback. GPU acceleration is turned off - I don't have a GPU as such.

You showed that you have one, the Intell 630 with the latest drivers. And when it is not automaticcally chosen at the install of VPro 18 you have a problem with your BIOS in which it is probably switched off.
You have to dive into the BIOS to make it visible or let your computerspecialist do it for you.
This is what I see in VPro 18 with the Nvidia switched off

and this is in my Control Panel / Device Manager / Display Adapters

Sorry, I meant that I don't have separate GPU - just the one that is part of the processor or motherboard or wherever the dam thing is. 😀 I don't have an additional video card is what I meant.

It is indeed enabled as you describe.

 

deckingman wrote on 12/4/2020, 9:02 AM

While I'm waiting for this to render out, would a separate graphics card help much? If so what would be a good choice? Being a pensioner, I don't have a great deal of cash to throw at it - say £200 or maybe £300 as the absolute maximum.

 

j-v wrote on 12/4/2020, 9:07 AM

It is indeed enabled as you describe.

And was it set off at the installation of Vegas 18??

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

deckingman wrote on 12/4/2020, 9:13 AM

It is indeed enabled as you describe.

And was it set off at the installation of Vegas 18??


No. It's set to on by default.

RogerS wrote on 12/4/2020, 9:31 AM

For HEVC you can also render without QSV. Just change the encoder to NV Encoding. Maybe save this setting as its own render preset:

I wouldn't spend money if you don't have to. For rendering, while GPUs (NVENC, QSV, VCE) are faster there is a loss in quality if it matters for what you are doing. Personally, I use the tool Voukoder within Vegas to render faster than Vegas can do internally using CPU only. You can try it yourself (it's free, donation requested) at https://www.voukoder.org/

Download the connector and Voukoder and install both. Then select Voukoder in the render settings and you can go into its menu to pick how you want to render the file. Note that resolution is set by your project properties, not within Voukoder.

If you are in a hurry for renders, something like the NVIDIA 1660 or cheaper 1650 should be good enough and not that expensive. Just doublecheck it will fit in your system, your power supply is ready for it, etc.

j-v wrote on 12/4/2020, 9:47 AM

No. It's set to on by default.

Why did you turned itoff writng this: "Other Vegas settings-GPU acceleration is turned OFF" in your Opening Question?

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

j-v wrote on 12/4/2020, 10:05 AM

@RogerS

For HEVC you can also render without QSV. Just change the encoder to NV Encoding. Maybe save this setting as its own render preset:

OP has no Nvidia

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)