Video works on MS15, not MS17

Auros wrote on 5/1/2022, 1:33 PM

Hello !
First time posting, I hope I did everything right.

 

I am losing my mind.
I started editing rushes taken from a GoPro Hero 10 Black on Movie Studio Platinum 15.0. Everything was fine, everything worked, no problem.

I then took the project file and upgraded it to Movie Studio Platinum 17.0 (build 223), as I did plenty of times for other projects without any issues, expecting it would go smoothly this time as well. However, upon opening,movie studio is asking me to find the videos for it because the medias are disconnected.
I do not have the option to tell the software "specify the file and replacement folder".

I tried to specify the replacement files one by one, but then I get an error message stating that "an error occured during the media opening and that the app doesn't support this type of media"  (approximate translation). The same error message occurs when I try to replace the media through Movie Studio- and when I drag and drop some videos, either nothing happens, or I get a stop sign as a cursor.

Other videos, from a GoPro Silver 7, work perfectly fine on this same project (their specs are further down the post).

I cannot for the life of me understand why those videos work in Movie Studio Platinum 15.0 but not 17.0. Here are my computer specs :

Operating System
    Windows 10 Famille 64-bit
CPU
    Intel Core i7 @ 3.20GHz    
    Coffee Lake 14nm Technology
RAM
    16.0 Go Dual-Channel Unknown @ 1330MHz (19-19-19-43)
Motherboard
    Dell Inc. 0DF42J (U3E1)
Graphics
    C27F390 (1920x1080@60Hz)
    Intel UHD Graphics 630 (Dell)
    4095MB NVIDIA GeForce GTX 1070 (Dell)
    SLI Disabled

Here is the MediaInfo of one of the faulty videos (taken with a GoPro Hero Black 10) :

General
Complete name                            : F:\Annecy\GH010001.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 286 MiB
Duration                                 : 24 s 324 ms
Overall bit rate                         : 98.6 Mb/s
Encoded date                             : UTC 2022-04-15 15:10:13
Tagged date                              : UTC 2022-04-15 15:10:13

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 24 s 324 ms
Bit rate                                 : 98.4 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Bits/(Pixel*Frame)                       : 0.396
Stream size                              : 285 MiB (100%)
Title                                    : GoPro AVC  
Language                                 : English
Encoded date                             : UTC 2022-04-15 15:10:13
Tagged date                              : UTC 2022-04-15 15:10:13
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 24 s 299 ms
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 561 KiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2022-04-15 15:10:13
Tagged date                              : UTC 2022-04-15 15:10:13

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 24 s 324 ms
Bit rate mode                            : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Time code of first frame                 : 15:40:40:20
Time code of last frame                  : 15:41:05:00
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2022-04-15 15:10:13
Tagged date                              : UTC 2022-04-15 15:10:13

Other #2
Type                                     : meta
Duration                                 : 24 s 323 ms
Bit rate mode                            : Variable
Duration_LastFrame                       : -702>

Vegas Properties :

Général
  Nom : GH010001.MP4
  Dossier : F:\Annecy
  Type : Fichier MP4
  Taille : 292.89 MB (299 917 701 octets)
  Créé/Créée : samedi 16 avril 2022 , 21:24:13
  Modifié : vendredi 15 avril 2022, 15:10:42
  Consulté/Consultée : samedi 16 avril 2022, 21:24:12
  Attributs : Archive

Autres métadonnées
  Régions/marqueurs : non
  Marqueurs de commande : non

Media Manager
  Repères média : non

 

I tried uninstalling Movie Studio 17, resetting it with shift+ctrl+click, made sure I had enough disk space, updated my graphics card, my PC, tried an older version of Quicktime, uninstalled/reinstalled Quicktime, enabled/disabled legacy functions, installed the GoPro quick app, hoping it would add a codec or something, nothing worked.

I tried everything I could think of and find on the internet, and yet I'm still stuck, I feel like I'm missing something.

Other videos, from another GoPro (7 silver), work perfectly. Here are their MediaInfo, if that helps :
 

General
Complete name                            : F:\Annecy\GH013291.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 168 MiB
Duration                                 : 46 s 741 ms
Overall bit rate                         : 30.1 Mb/s
Encoded date                             : UTC 2022-04-15 12:43:21
Tagged date                              : UTC 2022-04-15 12:43:21

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=13
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 46 s 648 ms
Bit rate                                 : 30.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 25.000 FPS
Minimum frame rate                       : 20.685 FPS
Maximum frame rate                       : 31.601 FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.578
Stream size                              : 167 MiB (99%)
Title                                    : GoPro AVC
Language                                 : English
Encoded date                             : UTC 2022-04-15 12:43:21
Tagged date                              : UTC 2022-04-15 12:43:21
Color range                              : Limited
colour_range_Original                    : Full
Color primaries                          : BT.709
colour_primaries_Original                : BT.601 NTSC
Transfer characteristics                 : BT.709
transfer_characteristics_Original        : BT.601
Matrix coefficients                      : BT.709
matrix_coefficients_Original             : BT.601
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 46 s 741 ms
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 731 KiB (0%)
Title                                    : GoPro AAC
Language                                 : English
Encoded date                             : UTC 2022-04-15 12:43:21
Tagged date                              : UTC 2022-04-15 12:43:21

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 46 s 648 ms
Bit rate mode                            : Constant
Frame rate                               : 25.000 FPS
Time code of first frame                 : 12:43:21:19
Time code of last frame                  : 12:44:08:10
Time code, striped                       : Yes
Title                                    : GoPro TCD
Language                                 : English
Encoded date                             : UTC 2022-04-15 12:43:21
Tagged date                              : UTC 2022-04-15 12:43:21

Other #2
Type                                     : meta
Duration                                 : 46 s 0 ms
Bit rate mode                            : Constant

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 46648

 

And a good videos' vegas properties :

Général
  Nom : GH013299.MP4
  Dossier : F:\Annecy
  Type : AVC
  Taille : 89.27 MB (91 417 286 octets)
  Créé/Créée : mardi 19 avril 2022 , 15:14:46
  Modifié : mardi 19 avril 2022, 15:14:50
  Consulté/Consultée : mardi 19 avril 2022, 15:14:50
  Attributs : Archive

Séquences
  Vidéo : 00:00:18.491, 49.969 ips progressif, 1920x1080x12, AVC
  Audio : 00:00:18.560, 48 000 Hz; Stéréo, AAC

Résumé
  [TCFM] : 489626271753

Informations ACID
  Bloc ACID : non
  Bloc d'étirement : non
  Liste d'étirement : non
  Infos étirement 2 : non
  Marqueurs de battement  : non
  Battements détectés : non

Autres métadonnées
  Régions/marqueurs : non
  Marqueurs de commande : non

Media Manager
  Repères média : non

Module externe
  Nom : compoundplug.dll
  Dossier : C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\compoundplug
  Format : AVC
  Version : Version 17.0 (Build 223)
  Société : MAGIX Computer Products Intl. Co.

I did try to look into that compoundplug, but nothing useful came up.

I'd really rather not having to convert each and every single one of my videos, but if it came down to this, what would be the best settings to not lose any quality in Handbrake ?

Please help, I feel really dumb and frustrated.

I'm sorry for the length of that post, I wanted to be as clear as possible.

Thank you !

Comments

EricLNZ wrote on 5/1/2022, 5:39 PM

@Auros The quickest way to get to the bottom of your problem would be for you to upload a short problem file to a cloud service such as Google Drive. Others could then download and see if they have the same problem.

The QT plugin got broken in VMS17 but that shouldn't be your problem as your files don't need QT. I'm surprised to see compoundplug being used. It is usually S04compoundplug. Check in Options\Preferences\File I/O. Do you have the Legacy items ticked? If so try unticking them.

Auros wrote on 5/2/2022, 4:38 AM

@EricLNZ Thank you for your reply !

"upload a short problem file"

Just to clarify ; do you mean that I should upload the vegas project and some videos for people to open and try to see what's wrong ?

I'm going to look into the S04compoundplug, see if anything comes up.

"Check in Options\Preferences\File I/O. Do you have the Legacy items ticked?"

I did what you suggested regarding the legacy items, it didn't work. I unticked the one that was on, ticked them all, ticked/unticked the other legacy stuff, and nothing changed unfortunately.

EDIT : So, using the VMS15 file, I checked the videos properties again.

The videos that work in both versions use compoundplug.dll (Version 15.0 , Build 146), whereas the videos that only work in VMS15 and not 17 use so4compoundplug.dll (Version 1.0, Build 8532).

In a desperate attempt I tried copy/pasting the VMS15 plug-ins in VMS17, but it did not help. I also tried to find some kind of update or even older so4compoundplug version, to no avail :/

EricLNZ wrote on 5/2/2022, 6:13 AM

@Auros I meant just one of your Go Pro 10 files, that are giving your problems so we can try it with VMS17.

Auros wrote on 5/2/2022, 6:55 AM

@EricLNZ

Got it. Here is the link, I hope it works fine !

https://drive.google.com/file/d/10KcB76nVEBq7EGFA0J14TQ1jPvgFRQnT/view?usp=sharing

j-v wrote on 5/2/2022, 7:28 AM

That file is also not loading in my VMS 17 pl.
It loads when transferred with the free tool Handbrake
It loads the original also in VPro 19

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1960
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Auros wrote on 5/2/2022, 7:41 AM

@j-v Thank you for trying ! So there actually is something wrong with VMS17. That's really unfortunate.

Just downloaded Handbrake. Do you know how I can find the best configuration so that I can convert every video without losing any quality ? (All those videos are in 2.7K or 4K)

EricLNZ wrote on 5/2/2022, 7:58 AM

Weird. Opens in VMS16 Plat with so4compound plug but not in VMS17 Platinum. I note scrolling down the media info mention of Quicktime so thought that might be the problem as QT is broken in 17. I wonder if there's a connection even if so4 is used?

j-v wrote on 5/2/2022, 10:20 AM

Do you know how I can find the best configuration so that I can convert every video without losing any quality ? (All those videos are in 2.7K or 4K)

I hope this will do

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1960
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Auros wrote on 5/2/2022, 10:22 AM

Alright, I'll try that. Thank you both very much for your answers !

BobN2Tech wrote on 5/2/2022, 10:27 AM

I had the same problem opening GoPro GHnnnn.mp4 files on VMS 17. See my post at https://www.vegascreativesoftware.info/us/forum/unable-to-open-gopro-hero10-mp4-files-in-vms-17-platinum--135147/#ca843942 which I discovered too do not open. So I now set the Hero10 to encode in HEVC only so all recordings are GXnnnn.mp4. The only thing you can do now is to convert the GHnnnn.mp4 files using Handbrake or other utility or use another video editor. Since I have Corel VideoStudio 2020, I was able to open and edit the GHnnnn.mp4 files there.

Vegas Edit 19.0 (latest build)

OS Name    Microsoft Windows 10 Pro    
Version    10.0.19042 Build 19042      
System Manufacturer    Gigabyte Technology Co., Ltd.    
System Model    H270-HD3P    
System Type    x64-based PC    
Processor    Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 4 Core(s), 8 Logical Processor(s)    

Installed Physical Memory (RAM)    16.0 GB 

Graphics : On-board Intel(R) HD Graphics 630 

Graphics: Radeon RX 570 Graphics Card 4GB Vram

(Details: PowerColor RED DRAGON Radeon RX 570 DirectX 12 AXRX 570 4GBD5-3DHD/OC 4GB 256-Bit GDDR5 PCI Express 3.0 CrossFireXZ)

 

Auros wrote on 5/2/2022, 10:32 AM

@BobN2Tech Ah, that's really good to know. I'll change the codec on my GoPro right away and convert the files, thanks !