White Screen on full screen preview. Tried on Vegas Pro 19 636

RogerS wrote on 6/19/2022, 7:51 AM

This 10+ year old CPU and iGPU are too old for Vegas Pro 19, I'm surprised it works at all.

DMT3 wrote on 6/19/2022, 10:15 AM

@RogerS Sorry, just not true. I am running V19 Pro on a Core 2 Quad Q9650 CPU with a Geforce GT730 with 8gig ram. The age of the OP's hardware is not the issue.

It could be a hardware problem, but not because it is old.

HasanKhurshid29 wrote on 6/19/2022, 10:57 AM

This 10+ year old CPU and iGPU are too old for Vegas Pro 19, I'm surprised it works at all.

Yes its old but it shouldn't be like that

Because I have 2 more old PCs with 4th gen core i5 and xeon e3 2600 and they work with full screen

j-v wrote on 6/19/2022, 11:00 AM

When I click on full screen its only show a blank white screen. Tried changing resolutions and preview qualities and all

@HasanKhurshid29
What do you mean by click on full screen?
"Full preview" or on "External Monitor" ?
Show also your settings at Options/Preferences/ Video.

HasanKhurshid29 wrote on 6/19/2022, 11:01 AM

This happened after updating to vegas pro 19

Else on 18 it was ok

HasanKhurshid29 wrote on 6/19/2022, 11:30 AM

When I click on full screen its only show a blank white screen. Tried changing resolutions and preview qualities and all

@HasanKhurshid29
What do you mean by click on full screen?
"Full preview" or on "External Monitor" ?
Show also your settings at Options/Preferences/ Video.

Full preview

Not external monitor

Ok I will show in a while

j-v wrote on 6/19/2022, 11:37 AM

Which of the 4 full preview?
Draft Full, Preview Full, Good Full or Best Full?

HasanKhurshid29 wrote on 6/19/2022, 2:14 PM

Which of the 4 full preview?
Draft Full, Preview Full, Good Full or Best Full?

On anyone

Doesn't effect if its on full auto and good best and draft

j-v wrote on 6/19/2022, 2:28 PM

Must be your machine and/or files that take more power.

HasanKhurshid29 wrote on 6/19/2022, 2:49 PM

Must be your machine and/or files that take more power.

Files are not issue because I tested on simple sample text vegas own generated. Don't understand why no one else is facing same issue

j-v wrote on 6/19/2022, 3:00 PM

Is the Intel Graphics the only grapic option on your machine?
And show us a screenshot of the result of Help/Check for Driver Updates

HasanKhurshid29 wrote on 6/19/2022, 4:17 PM

Is the Intel Graphics the only grapic option on your machine?
And show us a screenshot of the result of Help/Check for Driver Updates

Yes I only have intel hd graphics

HasanKhurshid29 wrote on 6/19/2022, 4:50 PM

Should it be empty or some issue?

RogerS wrote on 6/19/2022, 10:05 PM

Sorry, just not true. I am running V19 Pro on a Core 2 Quad Q9650 CPU with a Geforce GT730 with 8gig ram. The age of the OP's hardware is not the issue.

It could be a hardware problem, but not because it is old.

@DMT3 Minimum recommended specs are 6th generation Intel (not 2nd) and GeForce (9XX). The older GPUs either have too little VRAM or too old drivers (or both) to work with current Vegas features which is why the hardware recommended minimums increased between Vegas 17 and 18/19. There were recent bugfixes so that older non-supported iGPUs didn't give errors in Vegas, but we're not talking second generation.
https://www.vegascreativesoftware.com/us/specifications/

I assume in this case the ancient NVIDIA card isn't found and only the iGPU is in use. I also see in the screenshot hardware acceleration is set to off on preferences/video. If that's the only option, it is due to the GPU age.

@HasanKhurshid29 When you click on "display adapter" in preferences/preview device are there more than one device listed? When you press "identify displays" are numbers shown on both? I would try to "default all" as I'm not sure why everything is checked here.
If one display is physically connected to the NVIDIA GPU it may not be visible in Vegas because the card itself isn't recognized. Try changing the display from one to the other (2 instead of one) and see if the fullscreen preview works on either screen.

Under preferences/display you can also try checking and unchecking "use high DPI scaling" and alternative highDPI settings if it helps, especially if the screens are of different resolutions.

In internal preferences, mine is also blank for "video preview full screen device" and it does work.

john_dennis wrote on 6/20/2022, 1:04 AM

@HasanKhurshid29

I bought an extra copy of Vegas 18 during one of the Magix "Buy Vegas 18 and we'll give you Vegas 19 when it comes out sales". My rationale was that I would use Vegas 18 on all four of my machines. When I added Vegas 18 to my media server (i7-3770(K)/HD4000), it "performed" so poorly that I removed it and gave the license to a friend who is just beginning to make music videos as he approaches 80.

Interpret my anecdote any way you want, but I get real weary, real quick when I push on a rope.

j-v wrote on 6/20/2022, 4:56 AM

@HasanKhurshid29
Thanks for the info I asked for.
It tells me that you can update your driverversion for the Intel Graphic.
You are using version 9.17.10.4229.
The latest version that can be downloaded is version 15.28.24.2449 (although not supported anymore) on the Intel site.

DMT3 wrote on 6/20/2022, 7:00 AM

@RogerS I know what the specs are. What I am saying is I am running V19 successfully on the hardware I mentioned. I may not be getting access to some unique features, but apparently I don't need them. I can preview full screen or on an external device (blackmagic video card).

RogerS wrote on 6/20/2022, 7:05 AM

Did you even try what I suggested?

2nd generation is not 4th or 5th generation.

j-v wrote on 6/20/2022, 7:10 AM

@RogerS
Who are you asking?
This is a topic of @HasanKhurshid29

RogerS wrote on 6/20/2022, 7:17 AM

Oh, that's right- I thought I was writing to the OP, not DMT.

HasanKhurshid29 wrote on 6/20/2022, 4:18 PM

@HasanKhurshid29
Thanks for the info I asked for.
It tells me that you can update your driverversion for the Intel Graphic.
You are using version 9.17.10.4229.
The latest version that can be downloaded is version 15.28.24.2449 (although not supported anymore) on the Intel site.

How did you find out that this is the latest driver? Because I search this version on Google it shows no result so where I can find it

HasanKhurshid29 wrote on 6/20/2022, 5:09 PM

@RogerS

The settings were tweaked by me in preview device but on default settings also it do the same. Also I don't have any nvidia card installed. I am only using integrated graphics.

HasanKhurshid29 wrote on 6/20/2022, 5:13 PM

Also on identify display, it does show 1 on my current screen

j-v wrote on 6/21/2022, 4:38 AM

How did you find out that this is the latest driver? Because I search this version on Google it shows no result so where I can find it

You can find and download it here: https://www.intel.com/content/www/us/en/download/17608/24970/intel-graphics-driver-for-windows-15-28.html?