Windows Update Breaks Movie Studio 17 Platinum, File I/O Manager

CalmBiker wrote on 1/23/2021, 6:28 AM

I'm using version 17.0 of Movie Studio, build number 204 on an HP Elitebook, Core i7-7600U 16GB RAM with Intel on-board graphics. It works perfectly on Windows 10 version 1909.

Windows 10 is forcing an update to version 20H2. After the update, Movie Studio no longer loads, crashing during the splash screen at "Creating File I/O Manager".

I've looked all over the web for answers and I've done the following:

  • Turned the machine off and on again
  • Uninstalled and reinstalled Movie Studio
  • Looked for file I/O and file surrogate processes to kill (that weren't there)
  • Reinstalled video drivers
  • Reinstalled QuickTime
  • Tried Movie Studio with every compatibility option on the EXE

None of these worked. What did work was to revert the Windows to the previous version and then uninstall Movie Studio and reinstall it. The problem is a few days later, Windows forces the update to 20H2 again and breaks Movie Studio all over again.

Has anyone had this issue and managed to resolve it?

Comments

j-v wrote on 1/23/2021, 7:49 AM

Try a complete reset of the program, exactly following this advice : https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

CalmBiker wrote on 1/24/2021, 5:40 AM

Thanks, as soon as Windows is updated again I'll give that a try.

CalmBiker wrote on 2/2/2021, 2:01 PM

OK, Windows updated again and broke Movie Studio again. I tried the link and held Ctrl/Shift whilst starting Movie Studio. Movie Studio asked for admin permissions, which I granted, then it just crashed again.

CalmBiker wrote on 2/2/2021, 2:16 PM

Tried another thing that I found in the forums. I renamed the file, So4Reader.dll to _So4Reader.dll in C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\so4compoundplug.

The start sequence now passes the Creating File I/O point but fails a little later at "Initializing GPU-Accelerated Video Processing".

j-v wrote on 2/2/2021, 3:07 PM

To get more help you have to show here

- exactly Processor number ( Core I7 is not enough)
- exact drivernumber for your Graphic Driver
- settings at Options/Preferences/Video
- settings at Options/Preferences

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

CalmBiker wrote on 2/2/2021, 4:43 PM

Hi j-v,

the processor is a Core i7-7600U. Video driver is Intel HD Graphic 620, v27.20.100.8189. I can't get to Options because Movie Studio won't launch unfortunately.

j-v wrote on 2/3/2021, 5:47 AM

Try to download and install the latest driver for your Intel 620 by this : https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

CalmBiker wrote on 2/3/2021, 4:00 PM

Hi j-v,

that didn't seem to help either unfortunately. I suspect something in the Windows update process is creating some incompatibility. I've given up and reinstalled Windows 10 from the latest available image and reinstalled Movie Studio as the first software. This seems to have done the trick. Hopefully, as I add my other software no compatibility issues will return.

Thank you for your help!